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Salesforce admin exam Comprehensive Questions (Frequently Tesed) with Verified Answers Graded A+

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Salesforce admin exam Comprehensive Questions (Frequently Tesed) with Verified Answers Graded A+

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Salesforce admin
exam
Comprehensive
Questions
(Frequently
Tested) with
Verified Answers
Graded A+




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, Contact for further consultation




1. A Customer Service agent is going on leave and the Service

manager wants to change ownership of cases assigned to her.

Which two users should be able to fulfill this request? Choose 2

answers.



A. A User with Read permission on account.

B. A User with the System Administrator profile.

C. A User with manager role above the agent.

D. A User with the manage Cases Permission.

Answer: B,D Explanation Answer:

Users with the System Administrator profile and any user with Manage Cases permission should be

able to help with ownership change for cases. Manage Cases permission allows the user to

administer case settings, to include Email-to-Case and mass transfer of cases.

2. An administrator has been asked to replace some workflow rules

that are

doing simple field updates when a lead is created to Improve

processing time. What tool should the administrator use to replace
1/
13

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