EMERGENCY NUMBERS PROFESSIONAL EXAM | QUESTIONS AND ANSWERS | 2026
UPDATE | WITH COMPLETE SOLUTION
4 phases of emergency management cycle - (ANSWER)Mitigation, Preparedness, Response and Recovery
911 calls are selectively routed to the correct PSAP based on - (ANSWER)the MSAG
In radio communication the three most common frequency bands used by public safety are -
(ANSWER)VHF-High band, UHF and 700-800MHz
In what type of radio system do all sites rebroadcast messages simultaneously on the SAME frequency -
(ANSWER)Simulcast
A voted receiver system rebroadcasts the - (ANSWER)the clearest signal received
The purpose for using talk-around on a radio system is - (ANSWER)To communicate when out of range
of the repeater
A LEC or local exchange carrier is defined as - (ANSWER)provider of telephone service to the public
operating under state regulations
What is the completed path called if customers are served by different switching systems in the same
market - (ANSWER)IntraLATA
The transfer of a telephone call to another party is known as - (ANSWER)call transferring
Forced Answer - (ANSWER)call is presented to a call taker based upon a predetermined amount of time
between the disconnection of the last call and the presentation of the next call
Baudot - (ANSWER)Most common communications protocol standard for TDD
Enhance 911 Act of 2004 - (ANSWER)Created the National E911 Implementation Coordination Office
,EMERGENCY NUMBERS PROFESSIONAL EXAM | QUESTIONS AND ANSWERS | 2026
UPDATE | WITH COMPLETE SOLUTION
Emergency Operations Plan - (ANSWER)Overall roles, authority and functions are established by the
Isolation of the central office - (ANSWER)when 911 calls directed to a seven digit number will not route
through the 911 tandem switch and will not have ANI or ALI is what type of service interruption? Occurs
when the links between the central office serving a PSAP and the remainder of the network are
interrupted.
The loss of DBMS will result in - (ANSWER)loss of ALI information
King County Decision - (ANSWER)Stipulates the demark for cost is the selective router
CRA - (ANSWER)Act allows employees or applicants to recover money damages against their employers
What is not considered a disability under ADA - (ANSWER)Pregnancy
Hard news - (ANSWER)changes in human environment
MSAG - Master Street Address Guide - (ANSWER)list of streets with associated number ranges within a
911 service area
Adverse Impact - (ANSWER)neutral employment policy or practice that by its operation discriminates
against employees in a protected classification
OET 71 - (ANSWER)Guidelines for testing and verifying accuracy of wireless e911 location systems
ESN (Emergency Service Number) - (ANSWER)3-5 digit number - unique combo of emergency service
agencies designated to serve a specific range of addresses within a particular geographic area
, EMERGENCY NUMBERS PROFESSIONAL EXAM | QUESTIONS AND ANSWERS | 2026
UPDATE | WITH COMPLETE SOLUTION
Under OSHA regulations when an employee safety complaint is filed - (ANSWER)an employer must
contact OSHA within 72 hours
Bona Fide Occupational Qualification (BFOQ) - (ANSWER)employer's hiring preference is a reasonable
necessity for the normal operation of the business
"protected status" does not include - (ANSWER)parenthood
Organizational Research examines background info about the organization in what 3 areas -
(ANSWER)Trend Analysis, Philosophy and Mission, Culture and History
Local Exchange - (ANSWER)service area provided by an end office
Central office - (ANSWER)refers to a local switching system that connects lines from subscribers and
trunks to other switches and is sometimes referred to as the telephone company or building
tandem or access tandem - (ANSWER)switching system that provides traffic concentration and
distributes calls between end offices or to an interexchange carrier (IEC)
Simplex radio system - (ANSWER)basic radio system that transmits and receives on the same frequency
UPS (uninterruptable Power Supply) - (ANSWER)battery powered source of alternating current,
continues to operate if commercial power is interrupted, commercial power is routed through the UPS
and all telephone and radio equipment is connected to the ups, ups picks up the power load until the
power is restored or generator picks up
Anonymous call - (ANSWER)A call occurs when the ten digit number of the 911 trunk is dialed directly
from telephone without being processed by the selective router
UPDATE | WITH COMPLETE SOLUTION
4 phases of emergency management cycle - (ANSWER)Mitigation, Preparedness, Response and Recovery
911 calls are selectively routed to the correct PSAP based on - (ANSWER)the MSAG
In radio communication the three most common frequency bands used by public safety are -
(ANSWER)VHF-High band, UHF and 700-800MHz
In what type of radio system do all sites rebroadcast messages simultaneously on the SAME frequency -
(ANSWER)Simulcast
A voted receiver system rebroadcasts the - (ANSWER)the clearest signal received
The purpose for using talk-around on a radio system is - (ANSWER)To communicate when out of range
of the repeater
A LEC or local exchange carrier is defined as - (ANSWER)provider of telephone service to the public
operating under state regulations
What is the completed path called if customers are served by different switching systems in the same
market - (ANSWER)IntraLATA
The transfer of a telephone call to another party is known as - (ANSWER)call transferring
Forced Answer - (ANSWER)call is presented to a call taker based upon a predetermined amount of time
between the disconnection of the last call and the presentation of the next call
Baudot - (ANSWER)Most common communications protocol standard for TDD
Enhance 911 Act of 2004 - (ANSWER)Created the National E911 Implementation Coordination Office
,EMERGENCY NUMBERS PROFESSIONAL EXAM | QUESTIONS AND ANSWERS | 2026
UPDATE | WITH COMPLETE SOLUTION
Emergency Operations Plan - (ANSWER)Overall roles, authority and functions are established by the
Isolation of the central office - (ANSWER)when 911 calls directed to a seven digit number will not route
through the 911 tandem switch and will not have ANI or ALI is what type of service interruption? Occurs
when the links between the central office serving a PSAP and the remainder of the network are
interrupted.
The loss of DBMS will result in - (ANSWER)loss of ALI information
King County Decision - (ANSWER)Stipulates the demark for cost is the selective router
CRA - (ANSWER)Act allows employees or applicants to recover money damages against their employers
What is not considered a disability under ADA - (ANSWER)Pregnancy
Hard news - (ANSWER)changes in human environment
MSAG - Master Street Address Guide - (ANSWER)list of streets with associated number ranges within a
911 service area
Adverse Impact - (ANSWER)neutral employment policy or practice that by its operation discriminates
against employees in a protected classification
OET 71 - (ANSWER)Guidelines for testing and verifying accuracy of wireless e911 location systems
ESN (Emergency Service Number) - (ANSWER)3-5 digit number - unique combo of emergency service
agencies designated to serve a specific range of addresses within a particular geographic area
, EMERGENCY NUMBERS PROFESSIONAL EXAM | QUESTIONS AND ANSWERS | 2026
UPDATE | WITH COMPLETE SOLUTION
Under OSHA regulations when an employee safety complaint is filed - (ANSWER)an employer must
contact OSHA within 72 hours
Bona Fide Occupational Qualification (BFOQ) - (ANSWER)employer's hiring preference is a reasonable
necessity for the normal operation of the business
"protected status" does not include - (ANSWER)parenthood
Organizational Research examines background info about the organization in what 3 areas -
(ANSWER)Trend Analysis, Philosophy and Mission, Culture and History
Local Exchange - (ANSWER)service area provided by an end office
Central office - (ANSWER)refers to a local switching system that connects lines from subscribers and
trunks to other switches and is sometimes referred to as the telephone company or building
tandem or access tandem - (ANSWER)switching system that provides traffic concentration and
distributes calls between end offices or to an interexchange carrier (IEC)
Simplex radio system - (ANSWER)basic radio system that transmits and receives on the same frequency
UPS (uninterruptable Power Supply) - (ANSWER)battery powered source of alternating current,
continues to operate if commercial power is interrupted, commercial power is routed through the UPS
and all telephone and radio equipment is connected to the ups, ups picks up the power load until the
power is restored or generator picks up
Anonymous call - (ANSWER)A call occurs when the ten digit number of the 911 trunk is dialed directly
from telephone without being processed by the selective router
