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THE OHIO STATE UNIVERSITY BUSML 3250 QUIZ 1 STUDY SET QUESTIONS WITH 100% CORRECT ANSWERS

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THE OHIO STATE UNIVERSITY BUSML 3250 QUIZ 1 STUDY SET QUESTIONS WITH 100% CORRECT ANSWERS

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Characteristics of a product that make it superior to competitive substitutes


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Points of Difference




The cluster of benefits that an organization promises customers to satisfy their needs


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Customer Value Proposition




Who benefits from marketing?

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1. Consumers who buy
2. Organizations that sell
3. Society as a whole




The idea that an organization should (1) strive to satisfy the needs of consumers while
also (2) trying to achieve the organization's goals


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Marketing Concept




The people who use the products and services purchased for a household. Also
called consumers, buyers, or customers


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Ultimate Customers




The benefits or customer value received by users of the product


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Utility

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