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Marcom Samenvatting Begrippen 2021 / Summary Marketing Communication

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Summary 2021 marketing communication tilburg master marketing management

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Attention = first necessary step for communication

Attention = limited, selective, (in)voluntary, precondition for further processing


Pre-attention = scans the environment very low, automatic process (sensory buffering)

Focal attention = what is essential or not / (zoom-in)
(perceptual and semantic processing)


Comprehension = process information / syntactic knowledge

Elaboration = conceptual analysis / based on their knowledge, formulate positions

Involuntary attention: saliency, picture superiority, horizontal centrality and primacy effect.
Attractors, bottom-up (smells good, then purchase it).

Increase saliency: prominent, color, size contrast, unexpected , original, life and death.

Salient: Hard to ignore, mild psychological

Yerkes -dodson law: communication effort should achieve medium level of arousal
Maximize consumer cognitive capacity. Brands should be careful with the level of arousal
induced tot their communication efforts.

Arousal connecter between saliency focal attention and elaboration

INCREASE INVOLUNTARY ATTENTION
1. Horizontal centrality
2. PRIMACY effect
3. Picture superiority (bigger better, picture always good)

Voluntary attention;
1. self-relevance techniques
2. proximity
3. curiosity.

Conscious, intended, magnetizers
top-down process; consumers already know and pre-established expectations

Self relevance = personal interest avoid inattentional blindness; not relevant ignored
Self reference increase; whenpersonalized. Using ‘YOU’ and not it.

Banner blindness = ignore SEA (you know it is the first in google)

Connected book
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Patrick De Pelsmacker, Maggie Geuens Marketing Communications
Publisher: juli 2017 ISBN: 9781292135762 Edition: 1

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