Usps Ssa Academy Exam Questions And
Answers ( Verified Answers)
1. Postal service employees operate under a mandate to protect and preserve
the mail placed in its:: Custody
2. A violation of the security and sanctity of the mail is:: Failing to deliver the mail.
3. The first opportunity for a sales and services associate to start the customer
experience on a positive note is to:: Deliver a first impression.
4. The type of communication that can enhance or contradict messages is:: Non
- verbal communication
5. approach a sales and services associate can use to engage our customers and
ensure their need are met is:: A+GIST
6. Why is maintaining the security and sanctity mail one of the core responsibil-
ities of the Postal Service ?: Instills customer confidence.
7. Successful sales transactions occur when the Sales and Services Associate
(SSA):: Makes an informed mutual decision with the customer on products services.
8. What is the most positive way to impact customer perception of the Post
Office?: Provide world - class customer service
9. The U.S. Postal Service is the only delivery service that reaches:: Every address in
the nation six days a week.
10. An organized workstation creates a more workplace.: Eflcient
11. How a Sales and Services associate ( SSA ) conducts themselves on the job
effects the:: Postal brand
12. An active listening technique used to create a successful transaction is
called:: Clarifying.
13. One of the first things a customer notices about a Sales and Services Asso-
ciate (SSA) is their:: Personal appearance
14. The primary law enforcement for the United States Postal Service the:: Postal
Inspection Service
15. Preferred services that usually offer the customer the best value are:: Priority
Mail Express and Priority Mail
16. A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone
1/6
, in a specific area. The Sales and Services Associate (SSA) may offer the service:-
: Every Door Direct Mail-Retail
2/6
Answers ( Verified Answers)
1. Postal service employees operate under a mandate to protect and preserve
the mail placed in its:: Custody
2. A violation of the security and sanctity of the mail is:: Failing to deliver the mail.
3. The first opportunity for a sales and services associate to start the customer
experience on a positive note is to:: Deliver a first impression.
4. The type of communication that can enhance or contradict messages is:: Non
- verbal communication
5. approach a sales and services associate can use to engage our customers and
ensure their need are met is:: A+GIST
6. Why is maintaining the security and sanctity mail one of the core responsibil-
ities of the Postal Service ?: Instills customer confidence.
7. Successful sales transactions occur when the Sales and Services Associate
(SSA):: Makes an informed mutual decision with the customer on products services.
8. What is the most positive way to impact customer perception of the Post
Office?: Provide world - class customer service
9. The U.S. Postal Service is the only delivery service that reaches:: Every address in
the nation six days a week.
10. An organized workstation creates a more workplace.: Eflcient
11. How a Sales and Services associate ( SSA ) conducts themselves on the job
effects the:: Postal brand
12. An active listening technique used to create a successful transaction is
called:: Clarifying.
13. One of the first things a customer notices about a Sales and Services Asso-
ciate (SSA) is their:: Personal appearance
14. The primary law enforcement for the United States Postal Service the:: Postal
Inspection Service
15. Preferred services that usually offer the customer the best value are:: Priority
Mail Express and Priority Mail
16. A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone
1/6
, in a specific area. The Sales and Services Associate (SSA) may offer the service:-
: Every Door Direct Mail-Retail
2/6
