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WGU D253 - TASK 2: Becoming an
Effective Values-Based Leader Questions
and answers
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your
team, focusing on one of the six company values provided in the
scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
As we all embark on this new journey of change, I would like to take
this time to introduce myself. I am your latest customer service
manager, a team member, a confidant, a shoulder to cry on, and a
motivator from the back row. My extensive experience in leadership
will provide this team with an excellent opportunity for excellence. We
are embarking on a journey together, where if the team is prospering,
we all are, and if the team is struggling, we all are. It is important to
me that you understand the values of excellence and the support that
you have while trying to achieve.
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
One of my highest hopes for all of us is that we have the self-
confidence to have difficult conversations and hold each other to
greatness. Please be confident when discussing my weaknesses
and where to improve, as we are all learning together. My view is
that we are all on the same team, and I was just selected to be
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your captain. There are going to be moments where we as a
team can grow and times when we can celebrate our successes.
3. Discuss how you and your team will use one of the following
elements of selfmanagement in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
As a team, we will strive to be the most transparent with each other
during struggles and triumphs. When transparency is at the forefront,
it allows each other to be supportive in all walks of life. We are here
to support each other and accomplish our tasks as a team, holding
each other up when times get rough and being the most prominent
cheerleaders when success is had. As the captain, transparency will
be the utmost goal, and I must allow the team to be informed. There
will be times when transparency may be delayed. That said, please
know I will be as transparent as possible during all situations, good or
bad.
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:57:03 GMT -06:00
4. Discuss how you and your team will use social awareness to practice
empathy in your daily interactions.
As the customer service team, we will be socially aware of each other
and know that life happens outside of our office's four walls. Please
know that the customers you are servicing and your fellow team
members may be experiencing things we do not know. Always be
kind and empathetic in your words and actions in your daily
interactions with everyone. It is important to know that we all come
from different walks of life, and being supportive is the best thing we
can be.
a. Discuss how unconscious bias may affect ethical decision-
making on your team.
When making ethical decisions, we must self-reflect, knowing
that unconscious bias is something everyone deals with. We
FOR MORE EXAMS
EMAIL:
EMAIL:
WGU D253 - TASK 2: Becoming an
Effective Values-Based Leader Questions
and answers
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your
team, focusing on one of the six company values provided in the
scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
As we all embark on this new journey of change, I would like to take
this time to introduce myself. I am your latest customer service
manager, a team member, a confidant, a shoulder to cry on, and a
motivator from the back row. My extensive experience in leadership
will provide this team with an excellent opportunity for excellence. We
are embarking on a journey together, where if the team is prospering,
we all are, and if the team is struggling, we all are. It is important to
me that you understand the values of excellence and the support that
you have while trying to achieve.
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
One of my highest hopes for all of us is that we have the self-
confidence to have difficult conversations and hold each other to
greatness. Please be confident when discussing my weaknesses
and where to improve, as we are all learning together. My view is
that we are all on the same team, and I was just selected to be
FOR MORE EXAMS
EMAIL:
, FOR MORE EXAMS
EMAIL:
your captain. There are going to be moments where we as a
team can grow and times when we can celebrate our successes.
3. Discuss how you and your team will use one of the following
elements of selfmanagement in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
As a team, we will strive to be the most transparent with each other
during struggles and triumphs. When transparency is at the forefront,
it allows each other to be supportive in all walks of life. We are here
to support each other and accomplish our tasks as a team, holding
each other up when times get rough and being the most prominent
cheerleaders when success is had. As the captain, transparency will
be the utmost goal, and I must allow the team to be informed. There
will be times when transparency may be delayed. That said, please
know I will be as transparent as possible during all situations, good or
bad.
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:57:03 GMT -06:00
4. Discuss how you and your team will use social awareness to practice
empathy in your daily interactions.
As the customer service team, we will be socially aware of each other
and know that life happens outside of our office's four walls. Please
know that the customers you are servicing and your fellow team
members may be experiencing things we do not know. Always be
kind and empathetic in your words and actions in your daily
interactions with everyone. It is important to know that we all come
from different walks of life, and being supportive is the best thing we
can be.
a. Discuss how unconscious bias may affect ethical decision-
making on your team.
When making ethical decisions, we must self-reflect, knowing
that unconscious bias is something everyone deals with. We
FOR MORE EXAMS
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