WGU C720 Operations and Supply Chain Management Exam Review and
Study Guide for Western Governors University Students | Operations
Strategy, Process Analysis, Capacity Planning, Inventory Control,
Logistics and Distribution, Quality Management, Lean Systems,
Forecasting Methods and Supply Chain Performance Optimization
Practice Questions and Answers | Updated 2026 Assessment Preparation
Resource
, Exam Questions
Question 1:
What is the primary goal of supply chain management?
• A) Reducing costs
• B) Enhancing product quality
• C) Meeting customer demand
• D) Increasing market share
Correct Option: C) Meeting customer demand
Rationale: The primary goal of supply chain management is to meet customer demand
efficiently while optimizing resources and minimizing costs.
Question 2:
Which of the following is NOT a key component of Operations Management?
• A) Planning
• B) Controlling
• C) Marketing
• D) Designing
Correct Option: C) Marketing
Rationale: While marketing is crucial for a business, it is not a key component of
operations management, which focuses on the processes involved in producing goods
and services.
Question 3:
In the context of inventory management, what does ‘just in time’ (JIT) refer to?
• A) Ordering inventory in bulk
• B) Reducing inventory carrying costs by receiving goods only as needed
• C) Maintaining high levels of inventory for better service
• D) Tracking inventory continuously
Correct Option: B) Reducing inventory carrying costs by receiving goods only as
needed
Rationale: JIT is a strategy to increase efficiency and decrease waste by receiving goods
only when they are needed in the production process.
Study Guide for Western Governors University Students | Operations
Strategy, Process Analysis, Capacity Planning, Inventory Control,
Logistics and Distribution, Quality Management, Lean Systems,
Forecasting Methods and Supply Chain Performance Optimization
Practice Questions and Answers | Updated 2026 Assessment Preparation
Resource
, Exam Questions
Question 1:
What is the primary goal of supply chain management?
• A) Reducing costs
• B) Enhancing product quality
• C) Meeting customer demand
• D) Increasing market share
Correct Option: C) Meeting customer demand
Rationale: The primary goal of supply chain management is to meet customer demand
efficiently while optimizing resources and minimizing costs.
Question 2:
Which of the following is NOT a key component of Operations Management?
• A) Planning
• B) Controlling
• C) Marketing
• D) Designing
Correct Option: C) Marketing
Rationale: While marketing is crucial for a business, it is not a key component of
operations management, which focuses on the processes involved in producing goods
and services.
Question 3:
In the context of inventory management, what does ‘just in time’ (JIT) refer to?
• A) Ordering inventory in bulk
• B) Reducing inventory carrying costs by receiving goods only as needed
• C) Maintaining high levels of inventory for better service
• D) Tracking inventory continuously
Correct Option: B) Reducing inventory carrying costs by receiving goods only as
needed
Rationale: JIT is a strategy to increase efficiency and decrease waste by receiving goods
only when they are needed in the production process.
