Chapter 01 - The Operations Function
Chapter 1
The Operations Function
Multiple Choice Questions
1. Why is operations management a more
encompassing!!term!!than!!production!!management?
A. Operations!!management!!is!!concerned!! with!!multiple!!products!!and!!services
B. Operations!!management!!refers!!to!!service!!as!!well!!as!!manufacturing!!organizations
C. Operations!!management!!is!!broader!!including!!the!!financing!!and!!marketing!!functions
D. Operations!!management!!makes!!use!!of!!the!!tools!!of!!quantitative!!analysis!!and!!computer
!!systems
2. Which!!of!!the!!following!!functions!!is!!responsible!!for!!the!!actual!!movement!!of!!goods
!!and/or!! services!!across!!organizations?
A. Logistics
B. Operations
C. Purchasing
D. None!!of!!these
3. Approximately,!!what!!percentage!!of!!the!!American!!workforce!!works!!in!!service
!!industries?
A. 20%
B. 40%
C. 80%
D. 90%
4. The!!four!!decision!!areas!!in!!operations!!management!!are:
A. Planning,!!technology,!!inventory,!!and!!control
B. Process,!!quality,!!capacity,!!and!!inventory
C. Process,!!quality,!!technology,!!and!!capacity
D. None!!of!!these
,Chapter 01 - The Operations Function
5. A!!productive!!systems!!approach:
A. Views!!operations!!as!!a!!separate!!organizational!!function
B. Must!!provide!!feedback!!information!!for!!control!!of!!process!!inputs!!and!!technology
C. Is!!of!!limited!!use!!in!!service!!organizations
D. Disregards!!human!!and!!social!!concerns
6. Capacity!!decisions:
A. Include!!staffing!!and!!scheduling
B. Include!!inventory!!control
C. Include!!defining!!product!!specifications
D. None!!of!!these
7. Inventory!!decisions!!involve:
A. Determining!!what!!to!!order,!!how!!much!!to!!order,!!and!!when!!to!!order
B. Tracking!!the!!flow!!of!! materials
C. Managing!!the!!finished!!goods!!inventories
D. All!!of!!these
8. The!!contemporary!!operations!!themes!!signify!!that:
A. More!!emphasis!!should!!be!!placed!!on!!manufacturing!!than!!on!!service!!industries
B. Every!!operation!! should!!be!!externally!!directed!!to!!meet!!the!!customers'!!requirements
C. Operations!!decisions!!should!!precede!!decisions!!in!!other!!functions!!in!!an!!organization
D. To!!be!!competitive,!!strategies!!for!!operations!!should!!exclude!!broader!!supply!!chain!!issues
9. The!!essence!!of!!operations!!management!!can!!be!!described!!by:
A. Process,!!capacity,!!and!!people
B. Decisions,!!function,!!and!!process
C. Planning,!!control,!!and!!organization
D. Integrated!!planning!!and!!control
,Chapter 01 - The Operations Function
10. Which!!of!!the!!following!!is!!not!!a!!contemporary!!theme!!in!!operations?
A. Globalization!!of!!Operations
B. Lean!!Operations
C. Quality!!Teams
D. Environmental!!Concerns!!and!!Sustainability
11. The!!three!!primary!!functions!!that!!exist!!in!!most!!business!!organizations!!are:
A. Operations,!!accounting,!!and!!finance
B. Operations,!!production,!!and!!finance
C. Production,!!marketing,!!and!!human!!resources
D. Operations,!!finance,!!and!!marketing
12. The!!three!!major!! functions!!of!!business!!organizations:
A. Are!!mutually!!exclusive
B. Function!!independently!!of!!each!!other
C. Interface!!with!!each!!other
D. Do!!not!!interface!!with!!each!!other
13. Which!!one!!of!!the!!following!!would!!not!!generally!!be!!classified!!as!!an!!input!!in!!
a!!university!! system?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. The!!four!!major!!decision!!responsibilities!!of!!operations!!management!!are:
A. Process,!!quality,!!capacity,!!and!!human!!resources
B. Process,!!quality,!!human!!resources,!!and!!inventory
C. Quality,!!inventory,!!human!!resources,!!and!!capacity
D. Process,!!capacity,!!quality,!!and!!inventory
, Chapter 01 - The Operations Function
15. Which!!of!!the!!following!!is!!not!!in!!the!!process!!category!!of!!the!!operations!!decisio
n!!framework?
A. Layout!!of!!the!!facility
B. Job!!design
C. The!!type!!of!!equipment!!and!!technology
D. Product!!or!!service!!inspection
16. Supply!!chain!!management!!includes!!the!!integration!!of:
A. Suppliers
B. Manufacturers
C. Customers
D. All!!of!!the!!above
17. The!!supply!!chain!!extends!!from:
A. Supplier!!to!!manufacturing
B. Supplier!!to!!supplier
C. Dealer!!to!!customer
D. Supplier!!to!!customer
18. Supply!!chain!!management!!includes!!all!!of!!the!!following!!except:
A. Purchasing
B. Inventory!!control
C. Advertising
D. Customer!!service
19. A!!comprehensive!!decision-making!!framework!!for!!operations!!includes:
A. Consideration!!of!!other!!organizational!!functions
B. Consideration!!of!!operations!!in!!isolation!!of!!other!!functions
C. Suppliers!!but!!not!!customers
D. Customers!!but!!not!!suppliers
Chapter 1
The Operations Function
Multiple Choice Questions
1. Why is operations management a more
encompassing!!term!!than!!production!!management?
A. Operations!!management!!is!!concerned!! with!!multiple!!products!!and!!services
B. Operations!!management!!refers!!to!!service!!as!!well!!as!!manufacturing!!organizations
C. Operations!!management!!is!!broader!!including!!the!!financing!!and!!marketing!!functions
D. Operations!!management!!makes!!use!!of!!the!!tools!!of!!quantitative!!analysis!!and!!computer
!!systems
2. Which!!of!!the!!following!!functions!!is!!responsible!!for!!the!!actual!!movement!!of!!goods
!!and/or!! services!!across!!organizations?
A. Logistics
B. Operations
C. Purchasing
D. None!!of!!these
3. Approximately,!!what!!percentage!!of!!the!!American!!workforce!!works!!in!!service
!!industries?
A. 20%
B. 40%
C. 80%
D. 90%
4. The!!four!!decision!!areas!!in!!operations!!management!!are:
A. Planning,!!technology,!!inventory,!!and!!control
B. Process,!!quality,!!capacity,!!and!!inventory
C. Process,!!quality,!!technology,!!and!!capacity
D. None!!of!!these
,Chapter 01 - The Operations Function
5. A!!productive!!systems!!approach:
A. Views!!operations!!as!!a!!separate!!organizational!!function
B. Must!!provide!!feedback!!information!!for!!control!!of!!process!!inputs!!and!!technology
C. Is!!of!!limited!!use!!in!!service!!organizations
D. Disregards!!human!!and!!social!!concerns
6. Capacity!!decisions:
A. Include!!staffing!!and!!scheduling
B. Include!!inventory!!control
C. Include!!defining!!product!!specifications
D. None!!of!!these
7. Inventory!!decisions!!involve:
A. Determining!!what!!to!!order,!!how!!much!!to!!order,!!and!!when!!to!!order
B. Tracking!!the!!flow!!of!! materials
C. Managing!!the!!finished!!goods!!inventories
D. All!!of!!these
8. The!!contemporary!!operations!!themes!!signify!!that:
A. More!!emphasis!!should!!be!!placed!!on!!manufacturing!!than!!on!!service!!industries
B. Every!!operation!! should!!be!!externally!!directed!!to!!meet!!the!!customers'!!requirements
C. Operations!!decisions!!should!!precede!!decisions!!in!!other!!functions!!in!!an!!organization
D. To!!be!!competitive,!!strategies!!for!!operations!!should!!exclude!!broader!!supply!!chain!!issues
9. The!!essence!!of!!operations!!management!!can!!be!!described!!by:
A. Process,!!capacity,!!and!!people
B. Decisions,!!function,!!and!!process
C. Planning,!!control,!!and!!organization
D. Integrated!!planning!!and!!control
,Chapter 01 - The Operations Function
10. Which!!of!!the!!following!!is!!not!!a!!contemporary!!theme!!in!!operations?
A. Globalization!!of!!Operations
B. Lean!!Operations
C. Quality!!Teams
D. Environmental!!Concerns!!and!!Sustainability
11. The!!three!!primary!!functions!!that!!exist!!in!!most!!business!!organizations!!are:
A. Operations,!!accounting,!!and!!finance
B. Operations,!!production,!!and!!finance
C. Production,!!marketing,!!and!!human!!resources
D. Operations,!!finance,!!and!!marketing
12. The!!three!!major!! functions!!of!!business!!organizations:
A. Are!!mutually!!exclusive
B. Function!!independently!!of!!each!!other
C. Interface!!with!!each!!other
D. Do!!not!!interface!!with!!each!!other
13. Which!!one!!of!!the!!following!!would!!not!!generally!!be!!classified!!as!!an!!input!!in!!
a!!university!! system?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. The!!four!!major!!decision!!responsibilities!!of!!operations!!management!!are:
A. Process,!!quality,!!capacity,!!and!!human!!resources
B. Process,!!quality,!!human!!resources,!!and!!inventory
C. Quality,!!inventory,!!human!!resources,!!and!!capacity
D. Process,!!capacity,!!quality,!!and!!inventory
, Chapter 01 - The Operations Function
15. Which!!of!!the!!following!!is!!not!!in!!the!!process!!category!!of!!the!!operations!!decisio
n!!framework?
A. Layout!!of!!the!!facility
B. Job!!design
C. The!!type!!of!!equipment!!and!!technology
D. Product!!or!!service!!inspection
16. Supply!!chain!!management!!includes!!the!!integration!!of:
A. Suppliers
B. Manufacturers
C. Customers
D. All!!of!!the!!above
17. The!!supply!!chain!!extends!!from:
A. Supplier!!to!!manufacturing
B. Supplier!!to!!supplier
C. Dealer!!to!!customer
D. Supplier!!to!!customer
18. Supply!!chain!!management!!includes!!all!!of!!the!!following!!except:
A. Purchasing
B. Inventory!!control
C. Advertising
D. Customer!!service
19. A!!comprehensive!!decision-making!!framework!!for!!operations!!includes:
A. Consideration!!of!!other!!organizational!!functions
B. Consideration!!of!!operations!!in!!isolation!!of!!other!!functions
C. Suppliers!!but!!not!!customers
D. Customers!!but!!not!!suppliers
