SCMN 3730 COMPREHENSIVE EXAM 2026 QUESTIONS AND
SOLUTIONS SCORED A+
✔✔five major cost of quality categories - ✔✔prevention costs
appraisal costs
internal failure costs
external failure costs
morale costs
✔✔a technique that involves testing a random sample of output from a process in order
to detect if nonrandom changes in the process are occurring - ✔✔statistical process
control
✔✔ability of the process to meet specifications consistently - ✔✔process capability
✔✔a process, supported by a set of tools, to translate customer requirements, or "voice
of the customer" into specifications - ✔✔quality function deployment
✔✔provide expertise in analyzing customer requirements and generating a list of new
product ideas - ✔✔product planning
✔✔provide alternative design concepts and estimate the manufacturing costs of various
parts - ✔✔parts deployment
✔✔determine supplier process constraints - ✔✔process planning
✔✔help develop performance measurement criteria for production planning -
✔✔production planning
✔✔ability to perform the promised service dependably and accurately - ✔✔reliability
✔✔willingness to help customers and provide prompt service - ✔✔responsiveness
✔✔knowledge and courtesy of employees and their ability to inspire trust and
confidence - ✔✔assurance
✔✔caring, individualized attention the firm provides its customers - ✔✔empathy
✔✔appearance of physical facilities, equipment and appearance of personnel -
✔✔tangibles
, ✔✔eprocurement mechanism: websites hosted by the supplier which displays its
product range in an electronic catalog. allows customers to order online, linked to
shopping basket, checkout - ✔✔supplier catalog sites
✔✔eprocurement mechanism: application hosted by the buying firm to allow users to
search for products, place and track orders, receive and pay for purchases -
✔✔buying/RTP applications
✔✔eprocurement mechanism: web portals which offer an online store for buyers and
suppliers to conduct transactions - ✔✔electronic marketplace
✔✔eprocurement mechanism: online, real-time bidding events where buyers offer a
contract to specified suppliers, who make reducing bids to gain the business -
✔✔reverse auctions
✔✔eprocurement segmentation: high number of suppliers, high product complexity -
✔✔marketplaces and exchanges
✔✔eprocurement segmentation: high number of suppliers, low product complexity -
✔✔reverse auctions
✔✔eprocurement segmentation: low number of suppliers, low product complexity -
✔✔buy side applications
✔✔eprocurement segmentation: low number of suppliers, high product complexity -
✔✔catalog sites
✔✔operating characteristic of air: elapsed movement from origin to destination -
✔✔speed
✔✔operating characteristic of trucks: ability of a mode to service any given pair of
locations - ✔✔availability
✔✔operating characteristic of pipelines: potential variance from expected delivery
schedule. defines consistency and continuity of service - ✔✔dependability
✔✔operating characteristic of water: ability to handle any load size or configuration -
✔✔capability
✔✔operating characteristic of pipelines: quantity of scheduled movements a mode can
handle - ✔✔pipelines
SOLUTIONS SCORED A+
✔✔five major cost of quality categories - ✔✔prevention costs
appraisal costs
internal failure costs
external failure costs
morale costs
✔✔a technique that involves testing a random sample of output from a process in order
to detect if nonrandom changes in the process are occurring - ✔✔statistical process
control
✔✔ability of the process to meet specifications consistently - ✔✔process capability
✔✔a process, supported by a set of tools, to translate customer requirements, or "voice
of the customer" into specifications - ✔✔quality function deployment
✔✔provide expertise in analyzing customer requirements and generating a list of new
product ideas - ✔✔product planning
✔✔provide alternative design concepts and estimate the manufacturing costs of various
parts - ✔✔parts deployment
✔✔determine supplier process constraints - ✔✔process planning
✔✔help develop performance measurement criteria for production planning -
✔✔production planning
✔✔ability to perform the promised service dependably and accurately - ✔✔reliability
✔✔willingness to help customers and provide prompt service - ✔✔responsiveness
✔✔knowledge and courtesy of employees and their ability to inspire trust and
confidence - ✔✔assurance
✔✔caring, individualized attention the firm provides its customers - ✔✔empathy
✔✔appearance of physical facilities, equipment and appearance of personnel -
✔✔tangibles
, ✔✔eprocurement mechanism: websites hosted by the supplier which displays its
product range in an electronic catalog. allows customers to order online, linked to
shopping basket, checkout - ✔✔supplier catalog sites
✔✔eprocurement mechanism: application hosted by the buying firm to allow users to
search for products, place and track orders, receive and pay for purchases -
✔✔buying/RTP applications
✔✔eprocurement mechanism: web portals which offer an online store for buyers and
suppliers to conduct transactions - ✔✔electronic marketplace
✔✔eprocurement mechanism: online, real-time bidding events where buyers offer a
contract to specified suppliers, who make reducing bids to gain the business -
✔✔reverse auctions
✔✔eprocurement segmentation: high number of suppliers, high product complexity -
✔✔marketplaces and exchanges
✔✔eprocurement segmentation: high number of suppliers, low product complexity -
✔✔reverse auctions
✔✔eprocurement segmentation: low number of suppliers, low product complexity -
✔✔buy side applications
✔✔eprocurement segmentation: low number of suppliers, high product complexity -
✔✔catalog sites
✔✔operating characteristic of air: elapsed movement from origin to destination -
✔✔speed
✔✔operating characteristic of trucks: ability of a mode to service any given pair of
locations - ✔✔availability
✔✔operating characteristic of pipelines: potential variance from expected delivery
schedule. defines consistency and continuity of service - ✔✔dependability
✔✔operating characteristic of water: ability to handle any load size or configuration -
✔✔capability
✔✔operating characteristic of pipelines: quantity of scheduled movements a mode can
handle - ✔✔pipelines
