Principles gkof gkInformation gkSystems, gk13th
gkEdition
Solutions –Chapter 1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
Critical Thinking Exercise
gk gk
Kroger’s gkQueVision gkSystem gkImproves gkCustomer gkService
Review gkQuestions
1. The gkQueVision gksystem gkis gkan gkenterprise gksystem.
2. The gktwo gkcomponents gkthat gkare gkmissing gkare gkwell-trained gkworkers gkand gkbetter gkteamwork.
Critical gkThinking gkQuestions
1. To gkaddress gkthe gkconcerns gkof gkthe gkcashiers gkand gkbaggers, gkthe gkstore gkmanager gkshould
gkobserve gkthe gkcheckout gkprocess gkand gkperformance gkof gkcashiers gkand gkbaggers gkfor gka
gkfew gkdays gkbefore gktaking gkaction.
2. The gkmanager gkshould gkidentify gkand gkput gkinto gkplace gkthe gkfull gkset gkof
gkorganizational gkcomplements. gkThis gkcannot gkbe gkdone gkwithout gkobserving gkwhere
gkthe gksystem gkis gkfailing.
Critical Thinking Exercise
gk gk
gk NARCOMS gkDatabase gkto gkAid gkMS
Victims gkReview gkQuestions
gk
1. Fundamental gkhardware gkcomponents gkthat gkare gklikely gkincluded gkin gkthe gkNARCOMS
gksystems gkmight gkinclude gkkeyboards, gkmice, gkservers, gkhard gkdrives, gkmonitors gkor
gkdisplays, gkrouters,
switches, gkhubs, gkmodems, gkprinters, gketc. gkA gkvariety gkof gkequipment gkto gkprovide gkinput,
gkprocessing, gkstorage, gkand gkoutput gkactivities, gkas gkwell gkas gknetworking gkand gkmobile
gkhardware gkare gklikely gkincluded.
2. For gkthe gktotal gk100,000 gktarget gknumber gkof gkparticipants gkthe gkmaximum gkdatabase gksize
gkwould gkbe gk0.05 gkgigabytes gkassuming gkeach gkrecord gkcontained gka gkmaximum gkof gk500
gkbytes. gkThis gkwould gknot gkbe gkconsidered gka gkbig gkdata gkproject.
Critical gkThinking gkQuestions
Page 1 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
1. Student gkresponses gkmay gkvary. gkThree gkreasons gkwhy gkmost gkdo gknot gkparticipate gkmight
gkinclude: gkconcerns gkover gkprivacy gkand gksharing gkof gkpersonal gkmedical gkinformation;
gkunable gkto gkcomplete gka gksurvey gkdue gkto gkeither gklimited gkmobility gkor gklack gkof
gkresources; gkand gknot gkknowing gkthat gkthis gkdatabase gkexists.
2. Student gkresponses gkmay gkvary. gkOne gkcourse gkof gkaction gkmight gkbe gkintroducing gkthe
gkdatabase gkto gkpatients gkreceiving gka gkdiagnosis gkof gkMS gkand gkthen gkoffering gkhelp gkwith
gkthe gksurveys gkduring
doctor gkvisits.
Critical Thinking Exercise
gk gk
gk Business gkAnalytics gkfor gkGaming gkFirm
gk Review gkQuestions
1. Business gkanalytics gkcan gkbe gkdefined gkas gkthe gkextensive gkuse gkof gkdata gkand gkquantitative
gkanalysis gkto gksupport gkfact-based gkdecision gkmaking gkwithin gkorganization.
2. Data gkscientists gkunderstands gkthe gkbusiness gkand gkbusiness gkanalytics gktechnology gkwhile
gkalso gkrecognizing gkthe gklimitations gkof gktheir gkdata, gktools gkand gktechniques. gkThey gkput
gkall gkof gkthis
together gkto gkdeliver gkreal gkimprovements gkin gkdecision gkmaking gkwithin gkan gkorganization.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkThree gkdata gksources gkmight gkinclude gkcustomer
gksurveys, gka gkplayers’ gkcard, gkor gkhistorical gkhotel gkrecords.
2. Student gkresponses gkmay gkvary. gkSome gkcustomers gkmay gkwant gkto gkenjoy gkthe gkbenefits
gkoffered gkfrom gka gkplayer’s gkcard, gkfor gkexample, gkbut gkmay gknot gkbe gkcomfortable gkwith
gkthe gkcard gktracking gktheir gkgambling gkhistory.
Critical Thinking Exercise
gk gk
Strategic gkPlan gkReview
Review gkQuestions
Page 2 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
1. Hallmarks gkof gka gkgood gkstrategic gkplan gkcould gkinclude gka gkclarity gkof gkpurpose, gkhaving gkwell-
defined gkgoals gkover gka gkspecified gkperiod gkof gktime, gkfocusing gkenergy gkand gkresources gkand
gkstrengthening gkoperations.
2. More gkfunds gkwould gkbe gkallocated gkto gksystem gkdevelopment gkover gkbuying gkexisting
gksoftware gkand gkusing gksoftware gkservice gkproviders. gkThe gkcost gkto gkbuild gka gksystem gkcan
gkbe gkvery gkhigh gkand, gkeven gksmall gkprojects, gktake gka gksignificant gkamount gkof gktime.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkYou gkmay gkwant gkto gkbecome gkmore gkfamiliar gkwith gkthe gkday-
to-day gkactivities gkand gkchallenges gkin gkthe gkIS gkorganization.
2. Student gkresponses gkmay gkvary. gkYou gkmay gkwant gkto gkmeet gkwith gkkey gkstakeholders gkin
gkthe gkIS gkorganization gkto gkget gktheir gkinput gkon gkthe gkstrategic gkplan gkand gkbudget.
Critical Thinking
gk
Exercise Robo-Advice for
gk gk gk
gk Millennials gkReview
gk Questions
1. The gkinsurance gkindustry gkmight gkbenefit gkfrom gkthe gkuse gkof gka gkrobo-advice gksystem.
2. Students gkanswers gkwill gkvary. gkAs gkfar gkas gkethics gkare gkconcerned, gka gkrobo-advisor gkwill
gkalways gklack gkthe gkethical gkjudgement gkof gka gkhuman gkbeing. gkIn gkthe gkcase gkof gkthe
gkinvestment gkfirm, gkthe gkrobo- gkadvisor gklacks gkthe gkability gkto gkhold gkthe gkinvestor
gkaccountable gkto gka gkbudget gkor gkto gkencourage gkthe gksaving gkof gkan gkemergency gkfund gkbefore
gkinvesting. gkThe gkbuilders gkof gksuch gksystems gkshould gkmake gkconsumers gkaware gkof
gkpotential gkpitfalls gkof gkusing gkthe gksystem.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkAn gkalternate gkstrategy gkcould gkbe gkfor gkthe gkrobo-advice
gkservice gkto gkwork gkin gkconjunction gkwith gka gkprofessional gkfinancial gkplanner. gkThe gkfirm
gkmight gkuse gka gkcall
Page 3 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
system gkwhere gkinvestors gkcan gkdiscuss gkthe gkresults gkof gkthe gkrobo-advice gksystem gkwith gka
gkhuman gkto gkhelp gkdecide gkif gkthe gkgiven gkadvice gkis gkthe gkbest gkcourse gkof gkaction.
2. Student gkresponses gkmay gkvary. gkYou gkmight gkwant gkto gkhave gkthe gkmembers gkof gksenior
management gktry gkout gkthe gkservice gkfor gkthemselves, gkor gksee gkthe gkservice gkin gkaction gkwith gka
gkreal gkcustomer.
Review Questions
gk
1. Data gkis gkthe gkraw gkmaterial gkfrom gkwhich gkinformation gkis gkcomposed. gkInformation
gkincludes gka gkcontext gkfor gkthe gkdata. gkKnowledge gkis gkan gkawareness gkof gkhow gkto gkapply
gkthe gkinformation.
2. The gkstudent gkcan gklist gkany gksix gkof gkthe gkfollowing gkattributes gkthat gkdescribe gkthe gkquality gkof
gkdata:
Characteristics Definitions
Accessible Information gkshould gkbe gkeasily gkaccessible gkby
gkauthorized gkusers gkso gkthey gkcan gkobtain gkit gkin gkthe
gkright gkformat gkand gkat
the gkright gktime gkto gkmeet gktheir gkneeds.
Accurate Accurate gkinformation gkis gkerror gkfree. gkIn gksome
gkcases, gkinaccurate gkinformation gkis gkgenerated
gkbecause gkinaccurate gkdata gkis gkfed gkinto gkthe
gktransformation gkprocess. gkThis gkis gkcommonly gkcalled
gkgarbage gkin, gkgarbage gkout gk(GIGO).
Complete Complete gkinformation gkcontains gkall gkthe gkimportant
gkfacts. gkFor gkexample, gkan gkinvestment gkreport gkthat
gkdoes gknot gkinclude gkall gkimportant gkcosts gkis gknot
gkcomplete.
Economical Information gkshould gkalso gkbe gkrelatively gkeconomical gkto
gkproduce. gkDecision gkmakers gkmust gkalways gkbalance
gkthe
value gkof gkinformation gkwith gkthe gkcost gkof gkproducing gkit.
Page 4 of 182
gkEdition
Solutions –Chapter 1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
Critical Thinking Exercise
gk gk
Kroger’s gkQueVision gkSystem gkImproves gkCustomer gkService
Review gkQuestions
1. The gkQueVision gksystem gkis gkan gkenterprise gksystem.
2. The gktwo gkcomponents gkthat gkare gkmissing gkare gkwell-trained gkworkers gkand gkbetter gkteamwork.
Critical gkThinking gkQuestions
1. To gkaddress gkthe gkconcerns gkof gkthe gkcashiers gkand gkbaggers, gkthe gkstore gkmanager gkshould
gkobserve gkthe gkcheckout gkprocess gkand gkperformance gkof gkcashiers gkand gkbaggers gkfor gka
gkfew gkdays gkbefore gktaking gkaction.
2. The gkmanager gkshould gkidentify gkand gkput gkinto gkplace gkthe gkfull gkset gkof
gkorganizational gkcomplements. gkThis gkcannot gkbe gkdone gkwithout gkobserving gkwhere
gkthe gksystem gkis gkfailing.
Critical Thinking Exercise
gk gk
gk NARCOMS gkDatabase gkto gkAid gkMS
Victims gkReview gkQuestions
gk
1. Fundamental gkhardware gkcomponents gkthat gkare gklikely gkincluded gkin gkthe gkNARCOMS
gksystems gkmight gkinclude gkkeyboards, gkmice, gkservers, gkhard gkdrives, gkmonitors gkor
gkdisplays, gkrouters,
switches, gkhubs, gkmodems, gkprinters, gketc. gkA gkvariety gkof gkequipment gkto gkprovide gkinput,
gkprocessing, gkstorage, gkand gkoutput gkactivities, gkas gkwell gkas gknetworking gkand gkmobile
gkhardware gkare gklikely gkincluded.
2. For gkthe gktotal gk100,000 gktarget gknumber gkof gkparticipants gkthe gkmaximum gkdatabase gksize
gkwould gkbe gk0.05 gkgigabytes gkassuming gkeach gkrecord gkcontained gka gkmaximum gkof gk500
gkbytes. gkThis gkwould gknot gkbe gkconsidered gka gkbig gkdata gkproject.
Critical gkThinking gkQuestions
Page 1 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
1. Student gkresponses gkmay gkvary. gkThree gkreasons gkwhy gkmost gkdo gknot gkparticipate gkmight
gkinclude: gkconcerns gkover gkprivacy gkand gksharing gkof gkpersonal gkmedical gkinformation;
gkunable gkto gkcomplete gka gksurvey gkdue gkto gkeither gklimited gkmobility gkor gklack gkof
gkresources; gkand gknot gkknowing gkthat gkthis gkdatabase gkexists.
2. Student gkresponses gkmay gkvary. gkOne gkcourse gkof gkaction gkmight gkbe gkintroducing gkthe
gkdatabase gkto gkpatients gkreceiving gka gkdiagnosis gkof gkMS gkand gkthen gkoffering gkhelp gkwith
gkthe gksurveys gkduring
doctor gkvisits.
Critical Thinking Exercise
gk gk
gk Business gkAnalytics gkfor gkGaming gkFirm
gk Review gkQuestions
1. Business gkanalytics gkcan gkbe gkdefined gkas gkthe gkextensive gkuse gkof gkdata gkand gkquantitative
gkanalysis gkto gksupport gkfact-based gkdecision gkmaking gkwithin gkorganization.
2. Data gkscientists gkunderstands gkthe gkbusiness gkand gkbusiness gkanalytics gktechnology gkwhile
gkalso gkrecognizing gkthe gklimitations gkof gktheir gkdata, gktools gkand gktechniques. gkThey gkput
gkall gkof gkthis
together gkto gkdeliver gkreal gkimprovements gkin gkdecision gkmaking gkwithin gkan gkorganization.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkThree gkdata gksources gkmight gkinclude gkcustomer
gksurveys, gka gkplayers’ gkcard, gkor gkhistorical gkhotel gkrecords.
2. Student gkresponses gkmay gkvary. gkSome gkcustomers gkmay gkwant gkto gkenjoy gkthe gkbenefits
gkoffered gkfrom gka gkplayer’s gkcard, gkfor gkexample, gkbut gkmay gknot gkbe gkcomfortable gkwith
gkthe gkcard gktracking gktheir gkgambling gkhistory.
Critical Thinking Exercise
gk gk
Strategic gkPlan gkReview
Review gkQuestions
Page 2 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
1. Hallmarks gkof gka gkgood gkstrategic gkplan gkcould gkinclude gka gkclarity gkof gkpurpose, gkhaving gkwell-
defined gkgoals gkover gka gkspecified gkperiod gkof gktime, gkfocusing gkenergy gkand gkresources gkand
gkstrengthening gkoperations.
2. More gkfunds gkwould gkbe gkallocated gkto gksystem gkdevelopment gkover gkbuying gkexisting
gksoftware gkand gkusing gksoftware gkservice gkproviders. gkThe gkcost gkto gkbuild gka gksystem gkcan
gkbe gkvery gkhigh gkand, gkeven gksmall gkprojects, gktake gka gksignificant gkamount gkof gktime.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkYou gkmay gkwant gkto gkbecome gkmore gkfamiliar gkwith gkthe gkday-
to-day gkactivities gkand gkchallenges gkin gkthe gkIS gkorganization.
2. Student gkresponses gkmay gkvary. gkYou gkmay gkwant gkto gkmeet gkwith gkkey gkstakeholders gkin
gkthe gkIS gkorganization gkto gkget gktheir gkinput gkon gkthe gkstrategic gkplan gkand gkbudget.
Critical Thinking
gk
Exercise Robo-Advice for
gk gk gk
gk Millennials gkReview
gk Questions
1. The gkinsurance gkindustry gkmight gkbenefit gkfrom gkthe gkuse gkof gka gkrobo-advice gksystem.
2. Students gkanswers gkwill gkvary. gkAs gkfar gkas gkethics gkare gkconcerned, gka gkrobo-advisor gkwill
gkalways gklack gkthe gkethical gkjudgement gkof gka gkhuman gkbeing. gkIn gkthe gkcase gkof gkthe
gkinvestment gkfirm, gkthe gkrobo- gkadvisor gklacks gkthe gkability gkto gkhold gkthe gkinvestor
gkaccountable gkto gka gkbudget gkor gkto gkencourage gkthe gksaving gkof gkan gkemergency gkfund gkbefore
gkinvesting. gkThe gkbuilders gkof gksuch gksystems gkshould gkmake gkconsumers gkaware gkof
gkpotential gkpitfalls gkof gkusing gkthe gksystem.
Critical gkThinking gkQuestions
1. Student gkresponses gkmay gkvary. gkAn gkalternate gkstrategy gkcould gkbe gkfor gkthe gkrobo-advice
gkservice gkto gkwork gkin gkconjunction gkwith gka gkprofessional gkfinancial gkplanner. gkThe gkfirm
gkmight gkuse gka gkcall
Page 3 of 182
, Principles gkof gkInformation gkSystems, gk13th
gkEdition
system gkwhere gkinvestors gkcan gkdiscuss gkthe gkresults gkof gkthe gkrobo-advice gksystem gkwith gka
gkhuman gkto gkhelp gkdecide gkif gkthe gkgiven gkadvice gkis gkthe gkbest gkcourse gkof gkaction.
2. Student gkresponses gkmay gkvary. gkYou gkmight gkwant gkto gkhave gkthe gkmembers gkof gksenior
management gktry gkout gkthe gkservice gkfor gkthemselves, gkor gksee gkthe gkservice gkin gkaction gkwith gka
gkreal gkcustomer.
Review Questions
gk
1. Data gkis gkthe gkraw gkmaterial gkfrom gkwhich gkinformation gkis gkcomposed. gkInformation
gkincludes gka gkcontext gkfor gkthe gkdata. gkKnowledge gkis gkan gkawareness gkof gkhow gkto gkapply
gkthe gkinformation.
2. The gkstudent gkcan gklist gkany gksix gkof gkthe gkfollowing gkattributes gkthat gkdescribe gkthe gkquality gkof
gkdata:
Characteristics Definitions
Accessible Information gkshould gkbe gkeasily gkaccessible gkby
gkauthorized gkusers gkso gkthey gkcan gkobtain gkit gkin gkthe
gkright gkformat gkand gkat
the gkright gktime gkto gkmeet gktheir gkneeds.
Accurate Accurate gkinformation gkis gkerror gkfree. gkIn gksome
gkcases, gkinaccurate gkinformation gkis gkgenerated
gkbecause gkinaccurate gkdata gkis gkfed gkinto gkthe
gktransformation gkprocess. gkThis gkis gkcommonly gkcalled
gkgarbage gkin, gkgarbage gkout gk(GIGO).
Complete Complete gkinformation gkcontains gkall gkthe gkimportant
gkfacts. gkFor gkexample, gkan gkinvestment gkreport gkthat
gkdoes gknot gkinclude gkall gkimportant gkcosts gkis gknot
gkcomplete.
Economical Information gkshould gkalso gkbe gkrelatively gkeconomical gkto
gkproduce. gkDecision gkmakers gkmust gkalways gkbalance
gkthe
value gkof gkinformation gkwith gkthe gkcost gkof gkproducing gkit.
Page 4 of 182
