CERTIFIED ENROLLER EXAM -
COVERED CALIFORNIA
Can consumer change plans outside of the open enrollment period? -
ANSWERS-No, not unless they experience a QLE
In the notice of termination of coverage what information will be on
the letter? - ANSWERS-- Describes the reason of termination
- termination effective date
- information on how to appeal
Covered CA encourages all consumers to authorize consent for how
many years? - ANSWERS-5
True or False: Consumers will be automatically enrolled in their same
plan unless they cancel coverage, or select a new plan, or if the plan is
no longer offered. - ANSWERS-True
When is enrollment for Medi-Cal available? - ANSWERS-All
throughout the year
What are some examples of PII? - ANSWERS-- full name
- email address
- CC numbers
- Name of school attended
,- Live Scan ATI #
- biometric records, photos, fingerprints
- Drivers license #
- grades, salary or job position
- mother's maiden name
- birthplace
- vehicle license #
- country, state, zip code, city of residence
- workplace
- SSN
- national identification #
- age
- date of birth
- covered ca account or case #
The privacy and security laws and standards described in this training
apply to who? - ANSWERS-Covered CA state employees and
everyone working on behalf of Covered CA, including contractors
During the application and enrollment process, what should you
explain to the consumer about their PII? - ANSWERS-Explain that
the information will only be used to determine eligibility for
affordable health insurance coverage.
, Should consumer's PII be able to be retained or stored [copies
(physical or electronic)] by you or your office? - ANSWERS-Not
unless you have consent from the consumer
What should be done to the consumers PII after it is no longer needed
to perform the activity for which the consumer gave it to you? -
ANSWERS-It should be deleted, destroyed or returned to the
consumer
How long should a password be? - ANSWERS-12 characters is a
good minimum length
Should you avoid using memorable keyboard paths for your
password,such as qwerty? - ANSWERS-Yes
True or False: You should use the word "password" as a password. -
ANSWERS-False
Can you send a completed paper application via email? - ANSWERS-
NO NEVER
When are you able to send PII over email if there is a business need? -
ANSWERS-The information should be put into a document that can
be encrypted then sent as an attachment to an email message.
When starting the CalHEERS application, what languages are
available? - ANSWERS-English and Spanish
COVERED CALIFORNIA
Can consumer change plans outside of the open enrollment period? -
ANSWERS-No, not unless they experience a QLE
In the notice of termination of coverage what information will be on
the letter? - ANSWERS-- Describes the reason of termination
- termination effective date
- information on how to appeal
Covered CA encourages all consumers to authorize consent for how
many years? - ANSWERS-5
True or False: Consumers will be automatically enrolled in their same
plan unless they cancel coverage, or select a new plan, or if the plan is
no longer offered. - ANSWERS-True
When is enrollment for Medi-Cal available? - ANSWERS-All
throughout the year
What are some examples of PII? - ANSWERS-- full name
- email address
- CC numbers
- Name of school attended
,- Live Scan ATI #
- biometric records, photos, fingerprints
- Drivers license #
- grades, salary or job position
- mother's maiden name
- birthplace
- vehicle license #
- country, state, zip code, city of residence
- workplace
- SSN
- national identification #
- age
- date of birth
- covered ca account or case #
The privacy and security laws and standards described in this training
apply to who? - ANSWERS-Covered CA state employees and
everyone working on behalf of Covered CA, including contractors
During the application and enrollment process, what should you
explain to the consumer about their PII? - ANSWERS-Explain that
the information will only be used to determine eligibility for
affordable health insurance coverage.
, Should consumer's PII be able to be retained or stored [copies
(physical or electronic)] by you or your office? - ANSWERS-Not
unless you have consent from the consumer
What should be done to the consumers PII after it is no longer needed
to perform the activity for which the consumer gave it to you? -
ANSWERS-It should be deleted, destroyed or returned to the
consumer
How long should a password be? - ANSWERS-12 characters is a
good minimum length
Should you avoid using memorable keyboard paths for your
password,such as qwerty? - ANSWERS-Yes
True or False: You should use the word "password" as a password. -
ANSWERS-False
Can you send a completed paper application via email? - ANSWERS-
NO NEVER
When are you able to send PII over email if there is a business need? -
ANSWERS-The information should be put into a document that can
be encrypted then sent as an attachment to an email message.
When starting the CalHEERS application, what languages are
available? - ANSWERS-English and Spanish
