OPRE 4310 Exam 1 || Answered Correctly 100%.
Lean and Six Sigma are ways... correct answers to improve customer value
lean correct answers Waste Management
Six Sigma correct answers Reducing variability and defects
Steps in Lean correct answers SIMPA
Specify Value
Identify Value stream
Make it flow
Pull
Always Improving
Approaches to Six Sigma correct answers -DMAIC: improving existing processes; Define,
Measure, Analyze, Improve, Control
-DMADV: developing new product/services; Define, Measure, Analyze, Design, Verify
Steps of Six Sigma correct answers 1. Define
2. Measure
3. Analyze
4. Improve
5. Control
Eli Whitney correct answers interchangeable parts, cotton gin
Frederick Taylor correct answers The Principles of Scientific Management
Frank and Lillian Gilbreth correct answers Applied motion study
Specify Value correct answers Identify value -in the customer's perception -and for which he is
willing to pay •Deliver value -i.e., defect-free products; consider Quality-at-Source
Identify value stream correct answers Identify the chain of activities required to deliver a product
or service to the consumer
make it flow correct answers Ensure a smooth flow in the value chain
pull correct answers •Focus on the velocity of the value stream •Understand Takt Time
Always Improving correct answers recognizes the need to sustain improvements and introduces a
continuous improvement philosophy
Why quality-at-source? correct answers -Reduces defects
-Reduces cost of defects
, -Improves throughput performance
-Gives employees ownership
-Boosts employee motivation and morale
-Reduces cost of quality
Prevention Costs correct answers Cost of activities specifically designed to prevent poor quality
in products and services
example of prevention costs correct answers Product design • Designing production layouts •
Evaluating capability of supplier • Quality education and training
appraisal costs correct answers The costs associated with measuring, evaluating or auditing
products or services to assure conformance to quality standards and performance requirements
•These costs are incurred both before and after manufacturing starts
examples of appraisal costs correct answers Appraisal / inspection of purchased material •
Calibration of measuring and test equipment • Process or service audits
Non-conformance cost-internal correct answers result from products or services failing to meet
user requirements • can be internal or external • internal costs occur prior to delivery to customer
example of Non-conformance cost-internal correct answers Scrap • Rework • Re-inspection • Re-
testing •Downgrading • Inspection of work-in-process and final product
Non-conformance cost-external correct answers result from products or services failing to meet
user requirements • can be internal or external • External costs incurred after customer has
experienced the product
examples of Non-conformance cost-external correct answers Processing customer complaints •
Customer returns •Warranty claims • Product recalls • Lost good-will / market-share / revenue •
Liability • Government investigations / penalties
Approaches to quality-at-source correct answers Poka Yoke
Jidoka
Crew Resource Management
Poke Yoke correct answers mistake proofing
Jidoka correct answers automatically stopping the process when something is wrong and then
fixing the problems on the line itself as they occur. Also called automation.
Crew Resource Management (CRM) correct answers Takes into account that complex activities
are done in teams •Considers team management •Emphasizes communication between team
members
What is 5S? correct answers Sort, Straighten, Shine, Standardize, Sustain.
Lean and Six Sigma are ways... correct answers to improve customer value
lean correct answers Waste Management
Six Sigma correct answers Reducing variability and defects
Steps in Lean correct answers SIMPA
Specify Value
Identify Value stream
Make it flow
Pull
Always Improving
Approaches to Six Sigma correct answers -DMAIC: improving existing processes; Define,
Measure, Analyze, Improve, Control
-DMADV: developing new product/services; Define, Measure, Analyze, Design, Verify
Steps of Six Sigma correct answers 1. Define
2. Measure
3. Analyze
4. Improve
5. Control
Eli Whitney correct answers interchangeable parts, cotton gin
Frederick Taylor correct answers The Principles of Scientific Management
Frank and Lillian Gilbreth correct answers Applied motion study
Specify Value correct answers Identify value -in the customer's perception -and for which he is
willing to pay •Deliver value -i.e., defect-free products; consider Quality-at-Source
Identify value stream correct answers Identify the chain of activities required to deliver a product
or service to the consumer
make it flow correct answers Ensure a smooth flow in the value chain
pull correct answers •Focus on the velocity of the value stream •Understand Takt Time
Always Improving correct answers recognizes the need to sustain improvements and introduces a
continuous improvement philosophy
Why quality-at-source? correct answers -Reduces defects
-Reduces cost of defects
, -Improves throughput performance
-Gives employees ownership
-Boosts employee motivation and morale
-Reduces cost of quality
Prevention Costs correct answers Cost of activities specifically designed to prevent poor quality
in products and services
example of prevention costs correct answers Product design • Designing production layouts •
Evaluating capability of supplier • Quality education and training
appraisal costs correct answers The costs associated with measuring, evaluating or auditing
products or services to assure conformance to quality standards and performance requirements
•These costs are incurred both before and after manufacturing starts
examples of appraisal costs correct answers Appraisal / inspection of purchased material •
Calibration of measuring and test equipment • Process or service audits
Non-conformance cost-internal correct answers result from products or services failing to meet
user requirements • can be internal or external • internal costs occur prior to delivery to customer
example of Non-conformance cost-internal correct answers Scrap • Rework • Re-inspection • Re-
testing •Downgrading • Inspection of work-in-process and final product
Non-conformance cost-external correct answers result from products or services failing to meet
user requirements • can be internal or external • External costs incurred after customer has
experienced the product
examples of Non-conformance cost-external correct answers Processing customer complaints •
Customer returns •Warranty claims • Product recalls • Lost good-will / market-share / revenue •
Liability • Government investigations / penalties
Approaches to quality-at-source correct answers Poka Yoke
Jidoka
Crew Resource Management
Poke Yoke correct answers mistake proofing
Jidoka correct answers automatically stopping the process when something is wrong and then
fixing the problems on the line itself as they occur. Also called automation.
Crew Resource Management (CRM) correct answers Takes into account that complex activities
are done in teams •Considers team management •Emphasizes communication between team
members
What is 5S? correct answers Sort, Straighten, Shine, Standardize, Sustain.
