UIUC CMN 102 EXAM #4 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
What is working in a small group? - Answers Interaction between 3-12 people
- Share common goal
- Creates a sense of belonging
- Exert influence on one another
What are the advantages of working in a small group? - Answers • More information
• Simulates creativity
• Remember more
• Greater satisfaction
• Better understanding of self
What are the disadvantages of working in a small group? - Answers • Pressure to conform
• Dominate teammates
• Dependent on teammates
• Takes more time
• Other disadvantages
What is Maslow's Hierarchy of Needs? - Answers 1. Physiological needs
2. Safety and Security needs
3. Love and Belonging Needs
4. Self-Esteem
5. Self-Actualization
Which of these needs is satisfied when joining a group? - Answers Love & Belonging
What are factors influencing group selection? - Answers • Activities
• Goals
• Esteem
• Network Opportunities
What is Tuckman's approach? - Answers • Forming
• Storming
• Norming
• Performing
What is Forming? - Answers • Team assembled
• Tasks assigned
• Time spent planning/collecting information
• Bonding
What is Storming? - Answers • Teams begin task
• Different ideas/solutions
• Conflict can arise
What is Norming? - Answers • Group works in harmony
• Agreed upon rules & values
• Establish individual roles
What is Performing? - Answers • Final Stage
• Peak levels of independence & collaboration
• Respect among team members
What are Cragen and Hall's 5 central roles? - Answers • Task Leader
• Social-Emotional Leader
• Information Provider
• Tension Releaser
• Central Negative
Who is the Task Leader? - Answers • Focuses on getting the job done.
• Organizes group work, sets deadlines, and keeps the group focused on the objective.
• Often assumes a leadership role in terms of productivity.
Who is the Social Emotional Leader? - Answers • Maintains positive group dynamics.
• Mediates conflicts, encourages participation, and ensures everyone feels heard.
• Helps manage morale and group cohesion
Who is the Information Provider? - Answers • Offers expertise, facts, and data relevant to the group's
goals.
• Often the "go-to" person for specific knowledge
, Who is the Tension Releaser? - Answers • Uses humor and light-heartedness to ease group tension.
• Helps reduce stress and maintain a relaxed atmosphere during conflict or intense discussion
Who is the Central Negative? - Answers • Challenges ideas to ensure better decision-making.
• Often critiques proposals, bringing up concerns and pushing the group to think critically.
• It can be seen as negative but is essential for a thorough discussion
What are the 3 leadership styles? - Answers • Authoritarian
• Democratic
• Laissez-Faire
What is an authoritarian leader? - Answers • Makes decisions alone
• Expects obedience
• Controls the group with little input from others.
• Focus on rules, efficiency, and giving direct orders
What is a democratic leader? - Answers • Encourages group input
• Shares decision-making, and values collaboration
• Guide the group but allow everyone to have a voice
What is a laissez-faire leader? - Answers • Takes a hands-off approach
• Giving group members the freedom to make decisions and work independently, with little guidance
or direction
What is groupthink? - Answers Conformity
- Critical thinking is not encouraged
- Group can do no wrong
- Pressure applied to non-supporters
- Reinforce leader's beliefs are important
- Justify group actions
How can we avoid groupthink? - Answers - Leader encourages critical thinking
- Leader is sensitive to status differences
- Invite external consultant
- Assign central negative
- Critique suggested solution
- Use technologu
What is the Aggie Bonfire incident? - Answers A traditional bonfire at Texas A & M caused 12people to
die. They made a memorial for those who passed but continued the tradition off campius.
What is the challenger incident? - Answers The NASA Space Shuttle Challenger exploded, and the 7
passengers on board died. This was a problem because the engineers told NASA it wasn't safe, but
they wanted to blast off.
What are decision making strategies? - Answers - Experts
- Individual rankings
- Random Choice
- Majority Vote
- Decision by Minority
- Consensus
What are the 5 steps to make decisions? - Answers 1) Identify and define a problem
2) Analyze problem
3) Generate several solutions
4) Select solution
5) Test and implement solution
What is identifying and defining a problem? - Answers Journalists ask 6 questions?
- Who?
- What?
- When?
- Where?
- Why?
- How?
What is analyzing a problem? - Answers Fishbone diagram
- Causes
- Cause contributors
- Effect
What is working in a small group? - Answers Interaction between 3-12 people
- Share common goal
- Creates a sense of belonging
- Exert influence on one another
What are the advantages of working in a small group? - Answers • More information
• Simulates creativity
• Remember more
• Greater satisfaction
• Better understanding of self
What are the disadvantages of working in a small group? - Answers • Pressure to conform
• Dominate teammates
• Dependent on teammates
• Takes more time
• Other disadvantages
What is Maslow's Hierarchy of Needs? - Answers 1. Physiological needs
2. Safety and Security needs
3. Love and Belonging Needs
4. Self-Esteem
5. Self-Actualization
Which of these needs is satisfied when joining a group? - Answers Love & Belonging
What are factors influencing group selection? - Answers • Activities
• Goals
• Esteem
• Network Opportunities
What is Tuckman's approach? - Answers • Forming
• Storming
• Norming
• Performing
What is Forming? - Answers • Team assembled
• Tasks assigned
• Time spent planning/collecting information
• Bonding
What is Storming? - Answers • Teams begin task
• Different ideas/solutions
• Conflict can arise
What is Norming? - Answers • Group works in harmony
• Agreed upon rules & values
• Establish individual roles
What is Performing? - Answers • Final Stage
• Peak levels of independence & collaboration
• Respect among team members
What are Cragen and Hall's 5 central roles? - Answers • Task Leader
• Social-Emotional Leader
• Information Provider
• Tension Releaser
• Central Negative
Who is the Task Leader? - Answers • Focuses on getting the job done.
• Organizes group work, sets deadlines, and keeps the group focused on the objective.
• Often assumes a leadership role in terms of productivity.
Who is the Social Emotional Leader? - Answers • Maintains positive group dynamics.
• Mediates conflicts, encourages participation, and ensures everyone feels heard.
• Helps manage morale and group cohesion
Who is the Information Provider? - Answers • Offers expertise, facts, and data relevant to the group's
goals.
• Often the "go-to" person for specific knowledge
, Who is the Tension Releaser? - Answers • Uses humor and light-heartedness to ease group tension.
• Helps reduce stress and maintain a relaxed atmosphere during conflict or intense discussion
Who is the Central Negative? - Answers • Challenges ideas to ensure better decision-making.
• Often critiques proposals, bringing up concerns and pushing the group to think critically.
• It can be seen as negative but is essential for a thorough discussion
What are the 3 leadership styles? - Answers • Authoritarian
• Democratic
• Laissez-Faire
What is an authoritarian leader? - Answers • Makes decisions alone
• Expects obedience
• Controls the group with little input from others.
• Focus on rules, efficiency, and giving direct orders
What is a democratic leader? - Answers • Encourages group input
• Shares decision-making, and values collaboration
• Guide the group but allow everyone to have a voice
What is a laissez-faire leader? - Answers • Takes a hands-off approach
• Giving group members the freedom to make decisions and work independently, with little guidance
or direction
What is groupthink? - Answers Conformity
- Critical thinking is not encouraged
- Group can do no wrong
- Pressure applied to non-supporters
- Reinforce leader's beliefs are important
- Justify group actions
How can we avoid groupthink? - Answers - Leader encourages critical thinking
- Leader is sensitive to status differences
- Invite external consultant
- Assign central negative
- Critique suggested solution
- Use technologu
What is the Aggie Bonfire incident? - Answers A traditional bonfire at Texas A & M caused 12people to
die. They made a memorial for those who passed but continued the tradition off campius.
What is the challenger incident? - Answers The NASA Space Shuttle Challenger exploded, and the 7
passengers on board died. This was a problem because the engineers told NASA it wasn't safe, but
they wanted to blast off.
What are decision making strategies? - Answers - Experts
- Individual rankings
- Random Choice
- Majority Vote
- Decision by Minority
- Consensus
What are the 5 steps to make decisions? - Answers 1) Identify and define a problem
2) Analyze problem
3) Generate several solutions
4) Select solution
5) Test and implement solution
What is identifying and defining a problem? - Answers Journalists ask 6 questions?
- Who?
- What?
- When?
- Where?
- Why?
- How?
What is analyzing a problem? - Answers Fishbone diagram
- Causes
- Cause contributors
- Effect
