OMGT 3123 ELLIS FINAL EXAM QUESTIONS AND
ANSWERS
What is a mission statement? - Answers -A statement that explains why an
organization exists. It describes what is important to the organization, called its core
values, and identifies the organization's domain.
Operations and supply chain strategy - Answers -a functional strategy that indicates
how structural and infrastructural elements within the operations and supply chain areas
will be acquired and developed to support the overall business strategy
Structural element - Answers -Includes tangible resources such as buildings,
equipment, and computer systems.
Infrastructural element - Answers -Includes the policies, people, decision rules, and
organizational structure choices made by a firm.
Business strategy - Answers -The strategy that identifies a firm's TARGETED
customers and sets time frames and performance objectives for the business.
conformance quality - Answers -Addresses whether a product was made or a service
performed to specifications.
worked 8hr shift and 90% efficient, what is the documented time? - Answers -Formula:
100%(actual outputs/standard outputs)
Six Sigma Process - Answers -Define, Measure, Analyze, Improve, Control
Greenbelts - Answers -More training than team members but less than blackbelts
(Individuals with basic Six Sigma training)
Total Quality Management (TQM) - Answers -managerial approach in which an
organization is managed so that it excels in all quality dimensions that are important to
customers.
NOT ABOUT COST REDUCTION; ABOUT TEARING DOWN BARRIERS BETWEEN
DEPARTMENTS
conformance perspective of quality - Answers -A quality perspective that focuses on
whether or not a product was made or a service was performed as intended.
Which dimension of quality shows how far a product can go before maintenance -
Answers -reliability quality
ANSWERS
What is a mission statement? - Answers -A statement that explains why an
organization exists. It describes what is important to the organization, called its core
values, and identifies the organization's domain.
Operations and supply chain strategy - Answers -a functional strategy that indicates
how structural and infrastructural elements within the operations and supply chain areas
will be acquired and developed to support the overall business strategy
Structural element - Answers -Includes tangible resources such as buildings,
equipment, and computer systems.
Infrastructural element - Answers -Includes the policies, people, decision rules, and
organizational structure choices made by a firm.
Business strategy - Answers -The strategy that identifies a firm's TARGETED
customers and sets time frames and performance objectives for the business.
conformance quality - Answers -Addresses whether a product was made or a service
performed to specifications.
worked 8hr shift and 90% efficient, what is the documented time? - Answers -Formula:
100%(actual outputs/standard outputs)
Six Sigma Process - Answers -Define, Measure, Analyze, Improve, Control
Greenbelts - Answers -More training than team members but less than blackbelts
(Individuals with basic Six Sigma training)
Total Quality Management (TQM) - Answers -managerial approach in which an
organization is managed so that it excels in all quality dimensions that are important to
customers.
NOT ABOUT COST REDUCTION; ABOUT TEARING DOWN BARRIERS BETWEEN
DEPARTMENTS
conformance perspective of quality - Answers -A quality perspective that focuses on
whether or not a product was made or a service was performed as intended.
Which dimension of quality shows how far a product can go before maintenance -
Answers -reliability quality
