CMAA PRACTICE TEST REVIEW QUESTIONS
AND 100% CORRECT ANSWERS
Incidental Disclosure example
Having a sign-in sheet that includes a patients name & provider
What is a provision that insurance policies have to avoid overlapping payments?
Coordination of Benefits
What task should be completed by a CMAA when opening the office each morning?
Turn off the answering service.
A medical administrative assistant is speaking with a provider who prescribes a diagnostic
examination of a patient's right knee joint with direct visual inspection. The assistant
should identify that which of the following terms describes this examination?
Arthroscopy
A medical administrative assistant should identify that which of the following barriers
among coworkers involves perceiving only those in higher positions as being important?
Status barrier
Which of the following entities can a CMAA disclose a patients information without signed
authorization from the patient?
Local Health Department
A CMAA should identify that ketosis is an expected finding for a patient who has which of
the following conditions?
Diabetes Mellitus
Which of the following should a CMAA explain to a new patient prior to an initial visit?
The procedure to cancel an appointment
A CMAA should identify that which of the following helps to maintain adequate supplies
on hand?
Inventory Management
What is the maximum number of telephone rings by which a CMAA should answer an
incoming call?
Three
Describe advance directives
, Written instructions about health care decisions in the event a patient is unable to make a
decision
A CMAA should identify that which of the following is a method used to deter patients
from not showing up to their appt?
Charging patients a fee
When is it appropriate for a CMAA to release test results to a patients family member?
When the patient provides a signed release of information that identifies the family member
A CMAA is collecting pre-appt information from a patient about symptoms they have been
experiencing related to COPD. Which of the following describes this process?
Screening
A CMAA is performing check-out procedures for a patient. The patient asks if they owe
anything additional for the procedure performed during todays office visit. Which of the
following is the patients responsibility to pay before their insurance will pay for the
procedure?
Deductible
A CMAA is processing a package for mailing. Which of the following describes a flat,
rectangular main piece that is no thicker than 3/4 in. with a length of 11.5 to 15 in. and a
width of 6 1/8 to 12 in.?
Large Envelope
What characteristic should a CMAA identify as part of a professional appearance?
Basic grooming
A CMAA is creating a schedule that allows a provider to focus on one patient for an
extended period of time to thoroughly assess their concerns. Which of the following is the
type of schedule the assistant is creating?
Single booking
A CMAA is running a report of delinquent patient accounts. Which of the following
indicates the number of days an account should be delinquent before it's turned over to a
collection agency?
91-120 days
An older adult patient presents to a provider's office with their adult child to get
clarification about when to take their new medication. Which of the following actions
should the CMAA take?
AND 100% CORRECT ANSWERS
Incidental Disclosure example
Having a sign-in sheet that includes a patients name & provider
What is a provision that insurance policies have to avoid overlapping payments?
Coordination of Benefits
What task should be completed by a CMAA when opening the office each morning?
Turn off the answering service.
A medical administrative assistant is speaking with a provider who prescribes a diagnostic
examination of a patient's right knee joint with direct visual inspection. The assistant
should identify that which of the following terms describes this examination?
Arthroscopy
A medical administrative assistant should identify that which of the following barriers
among coworkers involves perceiving only those in higher positions as being important?
Status barrier
Which of the following entities can a CMAA disclose a patients information without signed
authorization from the patient?
Local Health Department
A CMAA should identify that ketosis is an expected finding for a patient who has which of
the following conditions?
Diabetes Mellitus
Which of the following should a CMAA explain to a new patient prior to an initial visit?
The procedure to cancel an appointment
A CMAA should identify that which of the following helps to maintain adequate supplies
on hand?
Inventory Management
What is the maximum number of telephone rings by which a CMAA should answer an
incoming call?
Three
Describe advance directives
, Written instructions about health care decisions in the event a patient is unable to make a
decision
A CMAA should identify that which of the following is a method used to deter patients
from not showing up to their appt?
Charging patients a fee
When is it appropriate for a CMAA to release test results to a patients family member?
When the patient provides a signed release of information that identifies the family member
A CMAA is collecting pre-appt information from a patient about symptoms they have been
experiencing related to COPD. Which of the following describes this process?
Screening
A CMAA is performing check-out procedures for a patient. The patient asks if they owe
anything additional for the procedure performed during todays office visit. Which of the
following is the patients responsibility to pay before their insurance will pay for the
procedure?
Deductible
A CMAA is processing a package for mailing. Which of the following describes a flat,
rectangular main piece that is no thicker than 3/4 in. with a length of 11.5 to 15 in. and a
width of 6 1/8 to 12 in.?
Large Envelope
What characteristic should a CMAA identify as part of a professional appearance?
Basic grooming
A CMAA is creating a schedule that allows a provider to focus on one patient for an
extended period of time to thoroughly assess their concerns. Which of the following is the
type of schedule the assistant is creating?
Single booking
A CMAA is running a report of delinquent patient accounts. Which of the following
indicates the number of days an account should be delinquent before it's turned over to a
collection agency?
91-120 days
An older adult patient presents to a provider's office with their adult child to get
clarification about when to take their new medication. Which of the following actions
should the CMAA take?
