OSC 5000- Final Questions With Complete Solutions
Stakeholder Analysis:
A technique of systematically gathering and analyzing
quantitative and qualitative information to determine whose
interests should be taken into account throughout the project.
Communication Plan:
Target: of communication.
Frequency: of communication.
Media: to be used.
Example: a 30-minute verbal conversation, every Friday at 4
pm, including topics....
A3:
What- A Toyota-pioneered practice of getting the problem, the
analysis, the corrective actions, and the action plan down on a
single sheet of paper.
Why- Standardizes methodology for planning and problem-
solving.
When- from launch to completion. A living document and it
changes.
Who: Prepared by teams or any team leader. The benefit to
executives and managers at all levels.
Components of An A3:
, Stakeholders/Team:
Scope:
Background:
Analysis:
Goal/Objective:
Countermeasures:
Plan:
External Customers:
Those persons or organizations who purchase your products or
services.
Internal Customers:
Anyone who receives an output of your process. (Employees of
the organization)
Suppliers Inputs Process Outputs Customer (SIPOC):
A tool that depicts the entire flow of a process from suppliers to
customers.
Suppliers: the internal/external people or organizations that
provide materials, information, or other resources for a process.
Inputs: the resources that are supplied.
Process: the series of work steps that transform inputs into
outputs.
Outputs: the products, services, or information that is delivered
to the customer.
Customer: the people, organizations, or processes that receive
the out.
Stakeholder Analysis:
A technique of systematically gathering and analyzing
quantitative and qualitative information to determine whose
interests should be taken into account throughout the project.
Communication Plan:
Target: of communication.
Frequency: of communication.
Media: to be used.
Example: a 30-minute verbal conversation, every Friday at 4
pm, including topics....
A3:
What- A Toyota-pioneered practice of getting the problem, the
analysis, the corrective actions, and the action plan down on a
single sheet of paper.
Why- Standardizes methodology for planning and problem-
solving.
When- from launch to completion. A living document and it
changes.
Who: Prepared by teams or any team leader. The benefit to
executives and managers at all levels.
Components of An A3:
, Stakeholders/Team:
Scope:
Background:
Analysis:
Goal/Objective:
Countermeasures:
Plan:
External Customers:
Those persons or organizations who purchase your products or
services.
Internal Customers:
Anyone who receives an output of your process. (Employees of
the organization)
Suppliers Inputs Process Outputs Customer (SIPOC):
A tool that depicts the entire flow of a process from suppliers to
customers.
Suppliers: the internal/external people or organizations that
provide materials, information, or other resources for a process.
Inputs: the resources that are supplied.
Process: the series of work steps that transform inputs into
outputs.
Outputs: the products, services, or information that is delivered
to the customer.
Customer: the people, organizations, or processes that receive
the out.
