PRO4801 ASSIGNMENT 4 SOLUTIONS
ACTUAL EXAM PAPER 2026 FULL
QUESTIONS AND SOLUTIONS GRADED A+
⩥ Primary Service Providers. Answer: people who are connected with
liquor service or sales and have direct contact with customers or guests.
Security staff have a special role: monitor customers upon arrival or
departure, observe customer behaviour, and may see liquor being
hidden.
⩥ Secondary Service Providers. Answer: Do not sell or serve liquor
themselves, but they do work where liquor is sold or served. They
usually do not have direct contact with customers or guests.
⩥ Bartender is a. Answer: Primary provider
⩥ Ticket taker is a. Answer: Primary provider
⩥ Usher is a. Answer: Secondary provider
⩥ Liquor Clerk is a. Answer: Primary provider
⩥ Food and beverage server is a. Answer: Primary provider
,⩥ Busser is a. Answer: Secondary provider
⩥ Host or Hostess is a. Answer: Primary provider
⩥ parking attendant is a. Answer: Secondary provider
⩥ Duty of care. Answer: Responsibility to your customers to make sure
liquor is sold or served in a safe responsible way. Must make sure no one
is hurt because of the way you've done your job. Duty to care about
customers.
⩥ Insurance companies may also expect. Answer: Workers and
volunteers to take responsible liquor service training.
⩥ Preventing over consumption of alcohol leading to poor decisions and
causes of harm is. Answer: Duty of care
⩥ Situations where you (manager) require duty of care. Answer: -
following laws and policies when doing an event or have a business
- when servers report a problem with someone who may have had too
much to drink
- help staff or volunteers to slow service when needed, or to say "No" to
people who appear to have had too much
, - help staff or volunteers manage problem customers or guests who had
too much
- deal with customers or guests who had too much but insist on driving
- training staff to make sure liquor is not sold, served or given to minors
⩥ How to do duty of care when at work (manager). Answer: - work with
other staff to make policies for safe service. Make sure they are followed
through during all hours of operation
- working in less crowded areas and having enough staff on shift means
it is easier to watch how much customers or guests have had to drink.
This helps staff notice someone who's had too much and deal with it
faster
- plans to help people who appear to have had too much and get them
home safely. Help workers know what to do before their shift starts
- can help new workers do their duty of care when customers appear to
have had too much to drink
- need to make sure all workers are trained to check ID and know how to
stop selling or serving guests who appear to have had too much but want
to buy more
⩥ When workers do duty of care. Answer: : when customer or guests
appear to have had too much to drink enters your place of work or
comes to a special event you're volunteering at
: when you have to stop liquor service to a customer or guest
ACTUAL EXAM PAPER 2026 FULL
QUESTIONS AND SOLUTIONS GRADED A+
⩥ Primary Service Providers. Answer: people who are connected with
liquor service or sales and have direct contact with customers or guests.
Security staff have a special role: monitor customers upon arrival or
departure, observe customer behaviour, and may see liquor being
hidden.
⩥ Secondary Service Providers. Answer: Do not sell or serve liquor
themselves, but they do work where liquor is sold or served. They
usually do not have direct contact with customers or guests.
⩥ Bartender is a. Answer: Primary provider
⩥ Ticket taker is a. Answer: Primary provider
⩥ Usher is a. Answer: Secondary provider
⩥ Liquor Clerk is a. Answer: Primary provider
⩥ Food and beverage server is a. Answer: Primary provider
,⩥ Busser is a. Answer: Secondary provider
⩥ Host or Hostess is a. Answer: Primary provider
⩥ parking attendant is a. Answer: Secondary provider
⩥ Duty of care. Answer: Responsibility to your customers to make sure
liquor is sold or served in a safe responsible way. Must make sure no one
is hurt because of the way you've done your job. Duty to care about
customers.
⩥ Insurance companies may also expect. Answer: Workers and
volunteers to take responsible liquor service training.
⩥ Preventing over consumption of alcohol leading to poor decisions and
causes of harm is. Answer: Duty of care
⩥ Situations where you (manager) require duty of care. Answer: -
following laws and policies when doing an event or have a business
- when servers report a problem with someone who may have had too
much to drink
- help staff or volunteers to slow service when needed, or to say "No" to
people who appear to have had too much
, - help staff or volunteers manage problem customers or guests who had
too much
- deal with customers or guests who had too much but insist on driving
- training staff to make sure liquor is not sold, served or given to minors
⩥ How to do duty of care when at work (manager). Answer: - work with
other staff to make policies for safe service. Make sure they are followed
through during all hours of operation
- working in less crowded areas and having enough staff on shift means
it is easier to watch how much customers or guests have had to drink.
This helps staff notice someone who's had too much and deal with it
faster
- plans to help people who appear to have had too much and get them
home safely. Help workers know what to do before their shift starts
- can help new workers do their duty of care when customers appear to
have had too much to drink
- need to make sure all workers are trained to check ID and know how to
stop selling or serving guests who appear to have had too much but want
to buy more
⩥ When workers do duty of care. Answer: : when customer or guests
appear to have had too much to drink enters your place of work or
comes to a special event you're volunteering at
: when you have to stop liquor service to a customer or guest
