DELL CLIENT FOUNDATIONS STUDY GUIDE
Questions and Answers
1.Choose all that apply; The BIOS Recovery 2 does not support recovery
from Select the correct responses and click submit.
Answer Encrypted Hard Drive
Hard Disk Drive with password set
2.Choose all that apply Identify Dell's product portfolios.
Answer Tablets 2-in-1 PCs
Laptop
s
Chrom
e
Desktops and All-in-Ones
3.Which key is used to access the one time boot menu while restarting
the computer?
Answer F12
4.When to use RTC Reset?
Answer To recover from No POST/No Boot
5.If the system is not booting into the operating system, how can you
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16
,check if the hard drive is detected?
Answer Go to BIOS
6.When would you run the RMA Shim tool on a Chromebook?
Answer In the event of system board replacement
7.Choose all that apply
When encountered with a no POST situation, what must technicians do prior
to replacing the suspected failed part?
Answer Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
8.T/F
Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS,
and All-in-One.
Answer True
9.If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer Recovery image from the external USB key
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, 10.How will the Dell Command Utility Update help Customers?
Answer Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
11.T/F
M.2 is a data transfer protocol while NVMe is the form factor.
Answer False
12.If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?
Answer Corrupt or missing operating system
13.Choose all that apply; Select all the steps involved in unpacking parts.
Answer If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
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16
Questions and Answers
1.Choose all that apply; The BIOS Recovery 2 does not support recovery
from Select the correct responses and click submit.
Answer Encrypted Hard Drive
Hard Disk Drive with password set
2.Choose all that apply Identify Dell's product portfolios.
Answer Tablets 2-in-1 PCs
Laptop
s
Chrom
e
Desktops and All-in-Ones
3.Which key is used to access the one time boot menu while restarting
the computer?
Answer F12
4.When to use RTC Reset?
Answer To recover from No POST/No Boot
5.If the system is not booting into the operating system, how can you
1/
16
,check if the hard drive is detected?
Answer Go to BIOS
6.When would you run the RMA Shim tool on a Chromebook?
Answer In the event of system board replacement
7.Choose all that apply
When encountered with a no POST situation, what must technicians do prior
to replacing the suspected failed part?
Answer Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
8.T/F
Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS,
and All-in-One.
Answer True
9.If recovery image from both system's primary hard drive and external
USB key is present, which image will the BIOS Recovery 2 tool select?
Answer Recovery image from the external USB key
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16
, 10.How will the Dell Command Utility Update help Customers?
Answer Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and
also helps to download and install the updates.
11.T/F
M.2 is a data transfer protocol while NVMe is the form factor.
Answer False
12.If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?
Answer Corrupt or missing operating system
13.Choose all that apply; Select all the steps involved in unpacking parts.
Answer If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a
description of the damage.
Place the box on a secure surface and break the tamper proof seal with a
safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides.
Avoid touching the surface or bottom of the parts.
3/
16
