UNMC PPC 1 FINAL EXUNMC PPC 1 FINAL EXAM
(2026/2027) | QUESTIONS & VERIFIED ANSWERS |
GRADED A+AM (2026/2027) | QUESTIONS & VERIFIED
ANSWERS | GRADED A+
Therapeutic Communication Techniques
Asking Questions - - ANS✔️--Open-ended - requires more in-depth answer
Close-ended - limited; asks for specific info
Non-therapeutic techniques - - ANS✔️--excessive questioning
giving approval/disapproval
giving advice
asking "why"
Recognizing patient's response - - ANS✔️--affect, behavior, body language, lack of eye contact
Nonverbal - tone, emphasis, appearance, facial expression, posture, eye contact, gestures
,Incongruent - - ANS✔️--nonverbal communication does not match with words
Peplau's stages of Therapeutic Relationship
Stages - - ANS✔️--Preorientation
Orientation
Working
Termination
Peplau's stages of Therapeutic Relationship
Preorientation - - ANS✔️--preparing to meet with client
evaluate personal values - self-reflection, self-awareness
research disease & treatment
Preassess
Peplau's stages of Therapeutic Relationship
Orientation - - ANS✔️--meet
establish trust & boundaries/parameters of relationship
confidentiality
start terms of termination
list what you'll do
Peplau's stages of Therapeutic Relationship
Working - - ANS✔️--Maintain relationship
,gather info - formative data (assess while doing)
promote patient's skills, self-esteem, & language use
facilitate change, overcome resistance
promote adherence
work on client's problems together
Peplau's stages of Therapeutic Relationship
Termination - - ANS✔️--Summarize experiences
Talk about changes - goals reached, what's next
Discuss how patient can incorporate learning
Horizontal/Lateral violence - - ANS✔️--hostile or aggressive behavior
intergroup conflict
oppression, hostile behavior from one in authority to another in lower position
peers (nurse-nurse; senior nurse-jr nurse)
bullying, belittling, undermining, ignoring, withholding info, sabotage, bickering, blaming,
gossiping
Team STEPPS
Handoff - I PASS the BATON - - ANS✔️--Passing responsibility on
Introductions, Patient info, Assessment, Situation (current), Safety (labs, allergies, alerts),
Background (history), Actions (what did), Timing (urgency), Ownership (who is responsible for
what), Next (anticipated needs)
, Team STEPPS
CUS - - ANS✔️--Concern
Uncomfortable
Safety
Team STEPPS
STEP - - ANS✔️--Status of patient
Team members
Environment
Progress toward goal
Team STEPPS
SBAR - - ANS✔️--method for giving report or reporting concern to MD/DR; when call physicial
with concern - done all assessments
Situation - what is going on (current)
Background - what happened (history)
Assessment - what it is important
Request/Recommendation - what needs to be done
Adherence used to be called? - - ANS✔️--compliance
Adherence is comprised of - - ANS✔️--Compliance - doing what told
(2026/2027) | QUESTIONS & VERIFIED ANSWERS |
GRADED A+AM (2026/2027) | QUESTIONS & VERIFIED
ANSWERS | GRADED A+
Therapeutic Communication Techniques
Asking Questions - - ANS✔️--Open-ended - requires more in-depth answer
Close-ended - limited; asks for specific info
Non-therapeutic techniques - - ANS✔️--excessive questioning
giving approval/disapproval
giving advice
asking "why"
Recognizing patient's response - - ANS✔️--affect, behavior, body language, lack of eye contact
Nonverbal - tone, emphasis, appearance, facial expression, posture, eye contact, gestures
,Incongruent - - ANS✔️--nonverbal communication does not match with words
Peplau's stages of Therapeutic Relationship
Stages - - ANS✔️--Preorientation
Orientation
Working
Termination
Peplau's stages of Therapeutic Relationship
Preorientation - - ANS✔️--preparing to meet with client
evaluate personal values - self-reflection, self-awareness
research disease & treatment
Preassess
Peplau's stages of Therapeutic Relationship
Orientation - - ANS✔️--meet
establish trust & boundaries/parameters of relationship
confidentiality
start terms of termination
list what you'll do
Peplau's stages of Therapeutic Relationship
Working - - ANS✔️--Maintain relationship
,gather info - formative data (assess while doing)
promote patient's skills, self-esteem, & language use
facilitate change, overcome resistance
promote adherence
work on client's problems together
Peplau's stages of Therapeutic Relationship
Termination - - ANS✔️--Summarize experiences
Talk about changes - goals reached, what's next
Discuss how patient can incorporate learning
Horizontal/Lateral violence - - ANS✔️--hostile or aggressive behavior
intergroup conflict
oppression, hostile behavior from one in authority to another in lower position
peers (nurse-nurse; senior nurse-jr nurse)
bullying, belittling, undermining, ignoring, withholding info, sabotage, bickering, blaming,
gossiping
Team STEPPS
Handoff - I PASS the BATON - - ANS✔️--Passing responsibility on
Introductions, Patient info, Assessment, Situation (current), Safety (labs, allergies, alerts),
Background (history), Actions (what did), Timing (urgency), Ownership (who is responsible for
what), Next (anticipated needs)
, Team STEPPS
CUS - - ANS✔️--Concern
Uncomfortable
Safety
Team STEPPS
STEP - - ANS✔️--Status of patient
Team members
Environment
Progress toward goal
Team STEPPS
SBAR - - ANS✔️--method for giving report or reporting concern to MD/DR; when call physicial
with concern - done all assessments
Situation - what is going on (current)
Background - what happened (history)
Assessment - what it is important
Request/Recommendation - what needs to be done
Adherence used to be called? - - ANS✔️--compliance
Adherence is comprised of - - ANS✔️--Compliance - doing what told
