SUPERVISION AHLEI EXAM
QUESTIONS AND ANSWERS. VERIFIED
2025/2026.
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ANS Organizational goals
Which of the following management principles may be violated when food servers are also
responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - ANS division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office manager let
three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,B. Unity of command
C. Division of labor
D. Common good - ANS Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was concerned that when
servers were unhappy with their work schedules or station assignments they took their
complaints directly to the restaurant manager and not to her. Which of the following
management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ANS Organizational hierarchy
Which of the following best describes the power that an organization gives to a supervisor to
meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - ANS Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff and to the
central reservations office. The room rates were never changed. Who should ultimately be
responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ANS Elizabeth, the director of sales
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Which of the following components of management involves the tasks involved in motivating,
training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANS Directing
Which of the following components of management involves grouping similar tasks to create a
position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - ANS Organizing
Which of the following components of management involves comparing actual performance
with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANS Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - ANS An operations budget
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which of the following bridges strategic and operational planning activities by indicating how an
organization will move forward in the upcoming year toward attaining long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - ANS A business plan
Which of the following is typically the last activity in the sequence of operational planning?
A. An operations budget
B. A market planning
C. A long-range plan
D. A business plan - ANS An operations budget
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills - ANS Conceptual skills
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally - ANS We communicate only when
we want to communicate
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS. VERIFIED
2025/2026.
All of the following are resources available to supervisors except:
A. Time
B. Organizational goals
C. Materials
D. People - ANS Organizational goals
Which of the following management principles may be violated when food servers are also
responsible meeting and greeting guests and bussing their own tables?
A. Division of labor
B. Unity or command
C. Organizational hierarchy
D. Matching - ANS division of labor
Lucy, a housekeeping supervisor, complained to her boss when the front office manager let
three room attendants leave work before the end of their shift. Which of the following
management principles may have been violated ?
A. Staff stability
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,B. Unity of command
C. Division of labor
D. Common good - ANS Unity of command
Monique, the dining room supervisor at the End Around Restaurant, was concerned that when
servers were unhappy with their work schedules or station assignments they took their
complaints directly to the restaurant manager and not to her. Which of the following
management principles may have been violated?
A. Discipline
B. Organizational hierarchy
C. Employee initiative
D. Unity of command - ANS Organizational hierarchy
Which of the following best describes the power that an organization gives to a supervisor to
meet organizational goals?
A.Responsibility
B. Delegation
C. Formal authority
D. Informal authority - ANS Formal authority
Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the
reservations manager, the task of changing room rates for all future reservations staff and to the
central reservations office. The room rates were never changed. Who should ultimately be
responsible?
A. Elizabeth, the director of sales
B. Bill, the reservations manager
C. in-house reservations staff
D. the central reservations office - ANS Elizabeth, the director of sales
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Which of the following components of management involves the tasks involved in motivating,
training, evaluating, and disciplining employees?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANS Directing
Which of the following components of management involves grouping similar tasks to create a
position to be performed by one person?
A. Planning
B. Organizing
C. Directing
D. Controlling - ANS Organizing
Which of the following components of management involves comparing actual performance
with performance standards to determine if corrective action is necessary?
A. Controlling
B. Directing
C. Staffing
D. Coordinating - ANS Controlling
The results of strategic planning generally include all of the following except:
A. a long-range plan
B. An operations budget
C. A vision statement
D. A mission statement - ANS An operations budget
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Which of the following bridges strategic and operational planning activities by indicating how an
organization will move forward in the upcoming year toward attaining long-range goals?
A. A vision statement
B. A mission statement
C. A business plan
D. A long-range plan - ANS A business plan
Which of the following is typically the last activity in the sequence of operational planning?
A. An operations budget
B. A market planning
C. A long-range plan
D. A business plan - ANS An operations budget
Decision-making falls into which of the following skill sets?
A. Conceptual skills
B. Human relations skills
C. Technical skills
D. Personal skills - ANS Conceptual skills
Which of the following statements about communication is true?
A. We communicate only when we want to communicate
B. The best communication is a one-way message- from me to you
C. There is no such thing as too much information
D. We communicate most of our messages nonverbally - ANS We communicate only when
we want to communicate
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
