CIS – ITSM (IT Service Management) Study Guide | Exam-Ready Notes & Key Concepts | A+ Verified (Latest 2026 / 2027 Update) Questions and Verified Answers | 100% Correct | Grade A

CIS – ITSM (IT Service Management) Study Guide | Exam-Ready Notes
& Key Concepts | A+ Verified (Latest Update) Questions
and Verified Answers | 100% Correct | Grade A
Given The Class Structure Shown Below, Which Types Of Cis Will Be Included In A Report Run
Against The Cmdb_Ci_Computer Table?



- Cmdb

---- Cmdb_Ci

---- ---- Cmdb_Ci_Hardware

---- ---- ---- Cmdb_Ci_Computer

---- ---- ---- ---- Cmdb_Ci_Server

---- ---- ---- ---- ---- ---- Cmdb_Ci_Win_Server

---- ---- ---- ---- ---- ---- Cmdb_Ci_Linux_Server

---- ---- ---- ---- ---- ---- Cmdb_Ci_Unix_Server

---- ---- ---- ---- Cmdb_Ci_Pc_Hardware



A. Just Cis Defined Directly In Cmdb_Ci_Computer

B. Cis Defined Directly In Cmdb_Ci_Computer And All Parent Classes

C. Cis Defined Directly In Cmdb_Ci_Computer And All Child Classes

Answer>> C. Cis Defined Directly In Cmdb_Ci_Computer And All Child Classes



Which Field From The Configuration Item Will Automatically Populate In The Assignment Group
Field Of An Incident Record?



A. Managed By

, B. Support Group

C. Approval Group

D. Change Group

Answer>> B. Support Group



Which Of The Following Are Defined For A Given Change Model? (Choose Three.)



A. Phase Transitions

B. State Model

C. State Transition Conditions

D. Phase Model

E. State Transitions

Answer>> B. State Model
C. State Transition Conditions

E. State Transitions




When Is A Change Task For Post Implementation Review Created For An Unauthorized Change?



A. When The Change Request Moves To Close

B. When A Change Manager Accepts The Change

C. When The Change Request Moves To A State Of Review

D. When The Change Request Moves To A State Of Assess

Answer>> C. When The Change Request Moves To A State Of Review