1|Page
WGU C215 OPERATIONS MANAGEMENT -
OBJECTIVE ASSESSEMENT EXAM PREP
GUIDE/COMPREHENSIVE GUIDE &
TERMINOLOGIES COMBO STUDY GUIDE(LATEST
2026)
Which definition is used for quality evaluates how well a product
performs its intended function? - ANSWER -Fitness for use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality? - ANSWER -14 points
for quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines? - ANSWER -ISO 9000
A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - ANSWER -checklist
,2|Page
Which quality control tool should be used to monitor the current status
or end result of a process? - ANSWER -Flowchart
Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? -
ANSWER -Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across
all functions in an organization? - ANSWER -To satisfy customer needs
Which concept of variation measures the central tendency of a set of
data? - ANSWER -mean
What do assignable causes of variation indicate? - ANSWER -Equipment
was found out of control
Which continuous improvement method does Cpk measure? - ANSWER
-How close one is to a target and how consistent one is with the
average performance
What are two important aspects of Six Sigma? - ANSWER -people
involvement
technical tools
,3|Page
Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times? - ANSWER -Screen
patients and fast-track those with minor ailments
Which two factors affect a service location decision? - ANSWER -
Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? -
ANSWER -Proximity to customers
What helps an organization identify and plan the actions necessary to
meet current and future customer demands? - ANSWER -capacity
planning
Which capacity planning measurement tells how much capacity a
company is using? - ANSWER -Capacity utilization
Which two statements are true about effective capacity? - ANSWER -An
effective capacity maintains a minimum output rate under normal
conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - ANSWER -
When the average unit cost is minimized
, 4|Page
Which two capacity measurement concepts should a firm consider
when conducting a location analysis? - ANSWER -proximity to sources
of supply
site considerations
What is a major factor in the decision to locate a business near its
primary market territory? - ANSWER -proximity to customers
A manufacturing company decides to open a new distribution center
location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where
the new distribution center should be located? - ANSWER -by using the
load-distance model
Which two types of operations include repetitive processes? - ANSWER
-continuous process
line process
A comprehensive automobile collision shop offers body and engine
repair as well as custom vehicle paint options.
Which two operational processes would suit this shop? - ANSWER -
batch process
WGU C215 OPERATIONS MANAGEMENT -
OBJECTIVE ASSESSEMENT EXAM PREP
GUIDE/COMPREHENSIVE GUIDE &
TERMINOLOGIES COMBO STUDY GUIDE(LATEST
2026)
Which definition is used for quality evaluates how well a product
performs its intended function? - ANSWER -Fitness for use
Which total quality management (TQM) process was developed to
stress management's responsibility for quality? - ANSWER -14 points
for quality improvement
Which total quality management (TQM) process consists of 13
published standards and guidelines? - ANSWER -ISO 9000
A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - ANSWER -checklist
,2|Page
Which quality control tool should be used to monitor the current status
or end result of a process? - ANSWER -Flowchart
Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process? -
ANSWER -Review and recommend product changes, satisfy customers
needs, open communication
What is the common theme in total quality management (TQM) across
all functions in an organization? - ANSWER -To satisfy customer needs
Which concept of variation measures the central tendency of a set of
data? - ANSWER -mean
What do assignable causes of variation indicate? - ANSWER -Equipment
was found out of control
Which continuous improvement method does Cpk measure? - ANSWER
-How close one is to a target and how consistent one is with the
average performance
What are two important aspects of Six Sigma? - ANSWER -people
involvement
technical tools
,3|Page
Which strategy is used by some emergency rooms to overcome
customer frustrations about long waiting times? - ANSWER -Screen
patients and fast-track those with minor ailments
Which two factors affect a service location decision? - ANSWER -
Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? -
ANSWER -Proximity to customers
What helps an organization identify and plan the actions necessary to
meet current and future customer demands? - ANSWER -capacity
planning
Which capacity planning measurement tells how much capacity a
company is using? - ANSWER -Capacity utilization
Which two statements are true about effective capacity? - ANSWER -An
effective capacity maintains a minimum output rate under normal
conditions.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - ANSWER -
When the average unit cost is minimized
, 4|Page
Which two capacity measurement concepts should a firm consider
when conducting a location analysis? - ANSWER -proximity to sources
of supply
site considerations
What is a major factor in the decision to locate a business near its
primary market territory? - ANSWER -proximity to customers
A manufacturing company decides to open a new distribution center
location in order to minimize distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where
the new distribution center should be located? - ANSWER -by using the
load-distance model
Which two types of operations include repetitive processes? - ANSWER
-continuous process
line process
A comprehensive automobile collision shop offers body and engine
repair as well as custom vehicle paint options.
Which two operational processes would suit this shop? - ANSWER -
batch process
