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Why Must A Company Officer, As A Public Servant, Meet Their Community's Needs With
Competence, Courtesy, And Efficiency?
Select One:
A. Good Customer Service Is Essential To The Health And Safety Standards Of The Agency.
B. Good Customer Service Is Essential To Maintain A Positive Public Perception Of The Agency.
C. Positive Contacts Within The Community Will Help The Company Officer Change Group
Dynamics.
D. Community Perceptions Will Impact The Internal And External Expectations Of A New
Company Officer.
CORRECT ANS: B. Good Customer Service Is Essential To Maintain A Positive Public Perception
Of The Agency.
Which Statement Contains All Three Parts Of Assertive Communication?
Select One:
A. I Feel Frustrated When The Equipment Is Not Returned To Its Proper Place On The Truck.
B. You're Always Making Mistakes.
C. "I Feel Frustrated When Ppe Is Improperly Cleaned, So Let's Talk About How We Clean Ppe To
Remove Possible Contaminants."
D. I Think The Problem Is You And Your Bad Attitude.
CORRECT ANS: C. "I Feel Frustrated When Ppe Is Improperly Cleaned, So Let's Talk About How
We Clean Ppe To Remove Possible Contaminants."
, Accountability For Decisions Within A Fire Organization Is Almost Always:
Select One:
A. Specialized.
B. Decentralized.
C. Functional.
D. Centralized.
CORRECT ANS: D. Centralized.
Combination Organizations Provide Staffing And Receive Funding In Accordance With The:
Select One:
A. Level Of Functional Supervision In The Department.
B. Capability Of Their Auxiliary Apparatus.
C. Dominant Aspect Of Their Organization.
D. Results Of A Position And Job Analysis.
CORRECT ANS: C. Dominant Aspect Of Their Organization.
Company Officers Who Apply Honesty And Strong Moral Principles To The Decision-Making
Process Are Cultivating The Leadership Quality Of:
Select One:
A. Integrity.
B. Dependability.
C. Proactiveness.
D. Industriousness.
CORRECT ANS: A. Integrity.