RRM3 D268 Task 2 TEMPLATE Exam Complete Study Guide With Solution RRM3 D268 Task 2 TEMPLATE.pdf
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4, for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) I think Raymond’s insensitive listening
you observed in the video, escalated the conflict and worsened the
identify 1 or 2 situation.
interpersonal
communication behaviors
that escalated and
Write about Jenna here.
worsened the conflict.
See Section 2: Lessons Jenna has defensive behaviors that make the
4.2-4.5 conflict worse.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s insensitive behaviors worsen the
and make the conflict conflict because he does not honor that the
worse? For each 10% reduction impacts everyone in the
behavior you identified in hospital and places the blame for everyone's
A1, describe how those suffering on the pharmacy department. He
identified behaviors begins the meeting by crossing his arms, and
escalated and made the his language can be seen as sarcastic,
conflict worse. indicating that he is closed off to receiving
any ideas but his own.
Write about Jenna here.
Jenna's defensive behaviors escalate the
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, RRM3 D268 Task 2 TEMPLATE Exam Complete Study Guide With Solution RRM3 D268 Task 2 TEMPLATE.pdf
conflict because instead of taking what he
said and stating her feelings back in a
healthy manner, she feeds off of his
aggression and accuses Raymond of
implying that the nurses work harder than the
pharmacist as well as adjusting her body
language to match her irritation and indicate
that she is no longer interested in active
communication and instead is guarded.
A2. For each Write about Raymond here.
interpersonal I think if Raymond had come into the meeting
communication behavior with a more accepting mindset and carried
identified in prompt A1, himself in a manner that showed that he was
provide an alternative accepting of the discussion, it could have
communication behavior given way to a more productive discussion
that could have been that wouldn’t have led to the escalation of
used to de-escalate and conflict in which it did.
improve the conflict. See
Section 2: Lesson 4.4- Write about Jenna here.
4.11. For Jenna, practicing self-control over her
emotions could have de-escalated the
Note: The interpersonal situation.
communication behaviors
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
identified behavior in Raymond’s attitude and body language
prompt A2 could have shaped the way the conflict continued to
been used to de-escalate escalate. If he had carried himself more
and improve the conflict. respectably, it could have helped Jenna feel
more open to discussing her feelings more
appropriately. I also think that Raymond
could have been more receptive to hearing
about the shortcomings of the other
departments when it came to the hospital's
staff deduction. If he had honored that the
nursing department was not the only one
affected by the deduction, it could have
helped him and Jenna see eye to eye.
This study source was downloaded by 1827175 from cliffsnotes.com on 01-08-2026 18:46:44 GMT -06:00
Page 2 of 7
https://www.cliffsnotes.com//study-notes/24790687 /2026 RRM3 D268 Task 2 TEMPLATE.pdf
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations), Lesson 4, for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) I think Raymond’s insensitive listening
you observed in the video, escalated the conflict and worsened the
identify 1 or 2 situation.
interpersonal
communication behaviors
that escalated and
Write about Jenna here.
worsened the conflict.
See Section 2: Lessons Jenna has defensive behaviors that make the
4.2-4.5 conflict worse.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s insensitive behaviors worsen the
and make the conflict conflict because he does not honor that the
worse? For each 10% reduction impacts everyone in the
behavior you identified in hospital and places the blame for everyone's
A1, describe how those suffering on the pharmacy department. He
identified behaviors begins the meeting by crossing his arms, and
escalated and made the his language can be seen as sarcastic,
conflict worse. indicating that he is closed off to receiving
any ideas but his own.
Write about Jenna here.
Jenna's defensive behaviors escalate the
This study source was downloaded by 1827175 from cliffsnotes.com on 01-08-2026 18:46:44 GMT -06:00
Page 1 of 7
https://www.cliffsnotes.com//study-notes/24790687 /2026 RRM3 D268 Task 2 TEMPLATE.pdf
, RRM3 D268 Task 2 TEMPLATE Exam Complete Study Guide With Solution RRM3 D268 Task 2 TEMPLATE.pdf
conflict because instead of taking what he
said and stating her feelings back in a
healthy manner, she feeds off of his
aggression and accuses Raymond of
implying that the nurses work harder than the
pharmacist as well as adjusting her body
language to match her irritation and indicate
that she is no longer interested in active
communication and instead is guarded.
A2. For each Write about Raymond here.
interpersonal I think if Raymond had come into the meeting
communication behavior with a more accepting mindset and carried
identified in prompt A1, himself in a manner that showed that he was
provide an alternative accepting of the discussion, it could have
communication behavior given way to a more productive discussion
that could have been that wouldn’t have led to the escalation of
used to de-escalate and conflict in which it did.
improve the conflict. See
Section 2: Lesson 4.4- Write about Jenna here.
4.11. For Jenna, practicing self-control over her
emotions could have de-escalated the
Note: The interpersonal situation.
communication behaviors
could be verbal or
nonverbal.
A2A. Describe how each Write about Raymond here.
identified behavior in Raymond’s attitude and body language
prompt A2 could have shaped the way the conflict continued to
been used to de-escalate escalate. If he had carried himself more
and improve the conflict. respectably, it could have helped Jenna feel
more open to discussing her feelings more
appropriately. I also think that Raymond
could have been more receptive to hearing
about the shortcomings of the other
departments when it came to the hospital's
staff deduction. If he had honored that the
nursing department was not the only one
affected by the deduction, it could have
helped him and Jenna see eye to eye.
This study source was downloaded by 1827175 from cliffsnotes.com on 01-08-2026 18:46:44 GMT -06:00
Page 2 of 7
https://www.cliffsnotes.com//study-notes/24790687 /2026 RRM3 D268 Task 2 TEMPLATE.pdf
