WGU Change Management and Innovation - C208 Assessment V2. Exam Questions and Answers 2026 | Graded A+

WGU Change Management and Innovation - C208 Assessment V2. Exam Questions and Answers 2026 | Graded A+ Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate culture? - answer-Refreezing Which of the following does not characterize the management style known as empowerment? - answerReliance on hierarchy What is the first step in John Kotter's eight-step process for transformational change? - answer-Establish a sense of urgency Which of the following is not an explanation for why people resist change at work? - answerManagement has explained and demonstrated the need for change. Why does John Kotter advocate creating "short-term wins" in his eight-step process for change? - answer-They help to create a feeling of progress as well as an opportunity to reward employees The development of the Internet is an example of - answer-radical innovation Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being rewarded by the organization for doing so? - answer-Refreezing Which of the following is not one of the four stages of change in the Black and Gregersen model? - answer-Do the new right thing, and do it fairly well at firstSustaining organizational change through continued focus occurs during which step in the ADKAR model? - answer-Reinforcement A manager who is comfortable with risk will be more likely to lead which sort of change effort? - answerRevolutionary The third step of the Cisco Change Roadmap (CCR) is - answer-Manage Lower and middle-level managers are generally not tasked with leading which of the following kinds of change? - answer-Invention of new organizational missions or economic models Which of the following statements about change efforts is not true? - answer-Managers who expect resistance to change rarely become defensive Willingness to support and participate in change effort comes during which step in the ADKAR model? - answer-Desire Which of the following is not one of the three factors driving change that make it more challenging, according to Black and Gregersen? - answer-Fear of change The majority of people spend their time experiencing which of the following sorts of change? - answerReactive change