ARC SPECIALIST TRAINING ACTUAL
EXAMINATION 2026 QUESTIONS WITH
DETAILED ANSWERS GRADED A+
⫸ Partial exchange transactions is one of the top IAR errors? Answer:
TRUE
⫸ What is an exchange transaction? Answer: The return of an unused
document of coupons for another
⫸ When issuing a refund or an exchange transaction, agents should b
familiar with what? Answer: The validating airlines rules and policies
⫸ The unused values of partial exchange transactions are always loaded
into IARR from the GDS? Answer: FALSE
⫸ When issuing an MCO for residual value, agents should make sure
the MCO is Answer: Properly attached to the exchange transaction
⫸ When issuing an exchange transaction with a residual amount that is
being lost, agents should Answer: Properly account for the lose it
amount in IAR
⫸ Who defines how refunds and exchange transactions are issued
Answer: The validating airline
,⫸ Why are partial exchange transactions one of the top IAR errors?
Answer: Depending on the agents GDS functionality, the GDS may not
necessarily send the unused alums of the old document that is being
exchanged to IAR
⫸ Issuing an exchange transaction incorrectly can result in a Debit
Memo? Answer: TRUE
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Know the airline rules
⫸ What is the best practice for annually doing a refund or exchange?
Answer: Use the GDS's re-pricing tool
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Refunds and exchanges should be done through the GDS
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Obtain the unused values of the exchange document from the
GDS or airline
⫸ Manually calculating a refund or n exchange is only recommended if
you are not able to obtain the unused values of the refund r exchange
from the GDS or airline? Answer: TRUE
, ⫸ Knowing how to properly calculate a refund or exchange can mitigate
the issuance of debit memos Answer: TRUE
⫸ What are Electronic Miscellaneous Documents? Answer: An
electronic document used to process optional services or ancillary
services
⫸ What is an EMD A (Associated) Answer: It is issued in connection
with an E-ticket. Each coupons is linked to one (1) flight coupon of an e-
ticket
⫸ EMD'S can manually be keyed into IAR? Answer: FALSE
⫸ EMD functionality varies by airlines? Answer: TRUE
⫸ What is EMD A (Associated) Answer: Is used independent of an e-
ticket. It can be used with an e-ticket for a single coupon or the entire
Ickes. It can also be consumed a issuance or at different stages of an e-
ticket
⫸ How are EMDs processed? Answer: Through the GDS and IAR
⫸ What is a reason for issuance code (RFIC)? Answer: A single
character code issued at a document level. It defines why the EMD was
issued
EXAMINATION 2026 QUESTIONS WITH
DETAILED ANSWERS GRADED A+
⫸ Partial exchange transactions is one of the top IAR errors? Answer:
TRUE
⫸ What is an exchange transaction? Answer: The return of an unused
document of coupons for another
⫸ When issuing a refund or an exchange transaction, agents should b
familiar with what? Answer: The validating airlines rules and policies
⫸ The unused values of partial exchange transactions are always loaded
into IARR from the GDS? Answer: FALSE
⫸ When issuing an MCO for residual value, agents should make sure
the MCO is Answer: Properly attached to the exchange transaction
⫸ When issuing an exchange transaction with a residual amount that is
being lost, agents should Answer: Properly account for the lose it
amount in IAR
⫸ Who defines how refunds and exchange transactions are issued
Answer: The validating airline
,⫸ Why are partial exchange transactions one of the top IAR errors?
Answer: Depending on the agents GDS functionality, the GDS may not
necessarily send the unused alums of the old document that is being
exchanged to IAR
⫸ Issuing an exchange transaction incorrectly can result in a Debit
Memo? Answer: TRUE
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Know the airline rules
⫸ What is the best practice for annually doing a refund or exchange?
Answer: Use the GDS's re-pricing tool
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Refunds and exchanges should be done through the GDS
⫸ What is a best practice for manually doing a refund or exchange?
Answer: Obtain the unused values of the exchange document from the
GDS or airline
⫸ Manually calculating a refund or n exchange is only recommended if
you are not able to obtain the unused values of the refund r exchange
from the GDS or airline? Answer: TRUE
, ⫸ Knowing how to properly calculate a refund or exchange can mitigate
the issuance of debit memos Answer: TRUE
⫸ What are Electronic Miscellaneous Documents? Answer: An
electronic document used to process optional services or ancillary
services
⫸ What is an EMD A (Associated) Answer: It is issued in connection
with an E-ticket. Each coupons is linked to one (1) flight coupon of an e-
ticket
⫸ EMD'S can manually be keyed into IAR? Answer: FALSE
⫸ EMD functionality varies by airlines? Answer: TRUE
⫸ What is EMD A (Associated) Answer: Is used independent of an e-
ticket. It can be used with an e-ticket for a single coupon or the entire
Ickes. It can also be consumed a issuance or at different stages of an e-
ticket
⫸ How are EMDs processed? Answer: Through the GDS and IAR
⫸ What is a reason for issuance code (RFIC)? Answer: A single
character code issued at a document level. It defines why the EMD was
issued
