SCM Final 2026 Exam Questions and
Answers | A+ Score Assured
Quality - 🧠ANSWER ✔✔the degree to which an object satisfies a set of
requirements. Quality helps firms increase sales and improve profitability
through sales gains and reduced costs
The Flow of Activities - 🧠ANSWER ✔✔Organizational practices, quality
principles, employee fulfillment, customer satisfaction
Implications of quality (how quality management can impact an
organization) - 🧠ANSWER ✔✔1. Company reputation (perception of new
products, employment practices, supplier relations)
2. Product liability (reduce risks)
,3. Global implications (improved quality to compete with other companies)
ISO 9000 International Quality Standards - 🧠ANSWER ✔✔A set of quality
standards developed by the International Organization for Standardization
that encourages quality management, detailed documentation, record
keeping, etc
Ethics and quality management - 🧠ANSWER ✔✔-operations managers
must deliver healthy, safe, quality products and services
-poor quality risks injuries, lawsuits, recalls, and regulation
-ethical conduct must dictate response to problems
-all stakeholders must be considered
W. Edwards Deming - 🧠ANSWER ✔✔- had a holistic view of responsibility
for quality
- believed variability as a source of most problems
- emphasized importance of customers
, Joseph Juran - 🧠ANSWER ✔✔- had a broadened definition of quality
- His "quality trilogy" is a concept that consists of quality planning, quality
control, and quality improvement
Philip Crosby - 🧠ANSWER ✔✔"do it right the first time"
- believed quality is free
- have zero defects
- focus on incremental change
Maasaki Imai - 🧠ANSWER ✔✔- had an intense process oriented view
- heavy emphasis on dependence on frontline worker insights
- emphasis on worker training and development
total quality management - 🧠ANSWER ✔✔- encompasses entire
organization from supplier to customer
- stresses a commitment by management to have a continuing
companywide drive toward excellence
Seven Concepts of TQM (total quality management) - 🧠ANSWER ✔✔1.
Continuous improvement (Focus on making small, consistent
improvements in processes and systems over time)
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
Answers | A+ Score Assured
Quality - 🧠ANSWER ✔✔the degree to which an object satisfies a set of
requirements. Quality helps firms increase sales and improve profitability
through sales gains and reduced costs
The Flow of Activities - 🧠ANSWER ✔✔Organizational practices, quality
principles, employee fulfillment, customer satisfaction
Implications of quality (how quality management can impact an
organization) - 🧠ANSWER ✔✔1. Company reputation (perception of new
products, employment practices, supplier relations)
2. Product liability (reduce risks)
,3. Global implications (improved quality to compete with other companies)
ISO 9000 International Quality Standards - 🧠ANSWER ✔✔A set of quality
standards developed by the International Organization for Standardization
that encourages quality management, detailed documentation, record
keeping, etc
Ethics and quality management - 🧠ANSWER ✔✔-operations managers
must deliver healthy, safe, quality products and services
-poor quality risks injuries, lawsuits, recalls, and regulation
-ethical conduct must dictate response to problems
-all stakeholders must be considered
W. Edwards Deming - 🧠ANSWER ✔✔- had a holistic view of responsibility
for quality
- believed variability as a source of most problems
- emphasized importance of customers
, Joseph Juran - 🧠ANSWER ✔✔- had a broadened definition of quality
- His "quality trilogy" is a concept that consists of quality planning, quality
control, and quality improvement
Philip Crosby - 🧠ANSWER ✔✔"do it right the first time"
- believed quality is free
- have zero defects
- focus on incremental change
Maasaki Imai - 🧠ANSWER ✔✔- had an intense process oriented view
- heavy emphasis on dependence on frontline worker insights
- emphasis on worker training and development
total quality management - 🧠ANSWER ✔✔- encompasses entire
organization from supplier to customer
- stresses a commitment by management to have a continuing
companywide drive toward excellence
Seven Concepts of TQM (total quality management) - 🧠ANSWER ✔✔1.
Continuous improvement (Focus on making small, consistent
improvements in processes and systems over time)
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
