The failure or refusal to hire an individual based on race, color, religion, sex, or national origin is
specifically prohibited by: correct answers Title VII of the Civil Rights Act
Union-organizing activities are occurring at an institution. According to National Labor
Relations Board regulations, the institution's management may: correct answers Distribute info
to workers about the union's record on dues, strikes, and other aspects o its performance
A healthcare organization is the focus of a union-organizing campaign. The nurse executive
responds by: correct answers Providing factual info about the union, if an employee asks.
Which type of budget assumes that no existing programs are entitled to automatic approval?
correct answers Zero-based
To identify the nursing staff needed for a new inpatient unit, the nurse executive: correct answers
Determines the pt care needs and time required to meet those needs.
The Patient Self-Determination Act is intended to ensure that patients: correct answers Are asked
questions about advance directives
A disease management model of care focuses on: correct answers Comprehensive monitoring of
patient outcomes.
The final step in a performance appraisal is to: correct answers Reach consensus on future goals
The first step in a remedial action program for an employee whose clinical performance fails to
meet standards is to: correct answers Determine whether the problem is related to a lack of
knowledge or lack of skill
Research suggests that the nurse executive most effectively improves employees job satisfaction
by: correct answers Increasing staff autonomy
When meeting with a staff nurse to discuss performance concerns, the nurse executive states,
"When you repeatedly avoid taking reports on a patient who transfers to our unit, it delays care
of the patient and can delay admissions to the transferring unit." Which communication style is
the nurse executive demonstrating? correct answers Assertive.
A committee in a large urban hospital is appointed to plan improvements in patient care. The
committee members include the: correct answers medical, nursing, and ancillary staff personnel.
Which statement is an outcome indicator? correct answers The patient names all medications to
be taken after discharge.
Three accepted determinants for measuring quality are structure, outcome, and: correct answers
process.