• C235 – Training and Development Exam Prep 2026 | Complete WGU Human
Resource Management Study Guide Covering Employee Training Programs,
Learning & Development Strategies, Instructional Design, Onboarding,
Performance Improvement, Coaching & Mentoring, Training Evaluation, and
High-Yield Practice Questions to Pass the C235 Training and Development
Assessment
Question 1:
What is the primary benefit of entering a global market?
• A) Increased competition
• B) Access to new customers
• C) Lower operational costs
• D) Decreased product differentiation
CORRECT OPTION: B
Rationale: Access to new customers allows companies to expand their market base,
increase sales, and enhance revenue potential. It provides opportunities for growth that
may be limited in domestic markets, especially for companies with saturated local
demand.
Question 2:
Which of the following best describes "glocalization"?
• A) Implementing global strategies without local adaptations
• B) Tailoring global products to fit local markets
• C) Merging local cultures into a global brand
• D) Expanding solely within regional markets
CORRECT OPTION: B
Rationale: Glocalization refers to adapting global products and marketing strategies to
fit local cultures, preferences, and market conditions. This approach leverages global
efficiencies while respecting local uniqueness, leading to higher customer satisfaction
and market relevance.
Question 3:
What is a key challenge of managing a multicultural team?
• A) Uniformity in team communication
• B) Diverse perspectives leading to conflict
• C) Higher employee retention
, • D) Standardized work hours
CORRECT OPTION: B
Rationale: A multicultural team offers varied perspectives, which can lead to innovative
solutions but also potential conflicts due to differing communication styles, values, and
work ethics. Recognizing and addressing these differences is crucial for effective team
management.
Question 4:
Which trade theory explains how countries benefit from exporting and importing
goods?
• A) Mercantilism
• B) Absolute Advantage
• C) Comparative Advantage
• D) Protectionism
CORRECT OPTION: C
Rationale: The theory of Comparative Advantage posits that countries can benefit from
trade by specializing in the production of goods for which they have a lower opportunity
cost, allowing them to trade for other goods, thus maximizing economic efficiency and
benefits for all parties involved.
Question 5:
What is one potential risk of outsourcing in a global business environment?
• A) Increased control over production
• B) Enhanced focus on core competencies
• C) Potential quality issues
• D) Higher costs
CORRECT OPTION: C
Rationale: While outsourcing can lead to cost savings and allow businesses to focus on
core activities, it comes with risks such as quality control issues, as companies may
have less oversight over the processes and standards applied by third-party suppliers.
Question 6:
Which of the following is a major factor in the selection of a country for
international expansion?
• A) Local cuisine
, • B) Political stability
• C) Time zone differences
• D) Currency denomination
CORRECT OPTION: B
Rationale: Political stability is crucial when selecting a country for expansion, as it
affects business operations, legal frameworks, and investment security. Unstable
political environments can lead to risks associated with expropriation, violence, and
policy changes that can disrupt business.
Question 7:
What does the term "foreign direct investment" (FDI) refer to?
• A) Buying stocks in foreign companies
• B) Establishing a business or acquiring assets in another country
• C) Importing goods from abroad
• D) Exporting domestic products
CORRECT OPTION: B
Rationale: Foreign Direct Investment refers to the investment made by a company or
individual in one country in business interests in another country, such as establishing
business operations or acquiring assets and is often a strong indicator of global
economic integration.
Question 8:
Which of the following strategies focuses on minimizing costs through economies
of scale?
• A) Differentiation strategy
• B) Cost leadership strategy
• C) Focus strategy
• D) Diversification strategy
CORRECT OPTION: B
Rationale: The cost leadership strategy aims to become the lowest-cost producer in
the industry. Companies can achieve economies of scale by increasing production,
thereby lowering the cost per unit, which is particularly important in competitive global
markets where pricing can be a key differentiator.
, Question 9:
What role does cultural intelligence play in international business?
• A) It reduces capital investment
• B) It eliminates the need for translation
• C) It aids in adapting leadership styles
• D) It standardizes marketing strategies
CORRECT OPTION: C
Rationale: Cultural intelligence (CQ) equips managers and employees to understand
and effectively respond to the cultural dynamics in international business
environments. It enhances relationship-building and communication, thus improving
management and negotiations across diverse cultures.
Question 10:
Which organization primarily oversees international trade agreements?
• A) The United Nations (UN)
• B) The World Trade Organization (WTO)
• C) The International Monetary Fund (IMF)
• D) The World Health Organization (WHO)
CORRECT OPTION: B
Rationale: The World Trade Organization (WTO) is responsible for regulating
international trade and resolving disputes between member countries over trade
agreements, promoting fair and open trade practices globally.
Question 11:
What does "protectionism" refer to in trade policy?
• A) Encouraging free trade among nations
• B) Imposing tariffs and quotas on imported goods
• C) Reducing domestic production
• D) Advocating for global markets
CORRECT OPTION: B
Rationale: Protectionism involves government actions and policies that restrict
international trade to protect local businesses and jobs from foreign competition. This
Resource Management Study Guide Covering Employee Training Programs,
Learning & Development Strategies, Instructional Design, Onboarding,
Performance Improvement, Coaching & Mentoring, Training Evaluation, and
High-Yield Practice Questions to Pass the C235 Training and Development
Assessment
Question 1:
What is the primary benefit of entering a global market?
• A) Increased competition
• B) Access to new customers
• C) Lower operational costs
• D) Decreased product differentiation
CORRECT OPTION: B
Rationale: Access to new customers allows companies to expand their market base,
increase sales, and enhance revenue potential. It provides opportunities for growth that
may be limited in domestic markets, especially for companies with saturated local
demand.
Question 2:
Which of the following best describes "glocalization"?
• A) Implementing global strategies without local adaptations
• B) Tailoring global products to fit local markets
• C) Merging local cultures into a global brand
• D) Expanding solely within regional markets
CORRECT OPTION: B
Rationale: Glocalization refers to adapting global products and marketing strategies to
fit local cultures, preferences, and market conditions. This approach leverages global
efficiencies while respecting local uniqueness, leading to higher customer satisfaction
and market relevance.
Question 3:
What is a key challenge of managing a multicultural team?
• A) Uniformity in team communication
• B) Diverse perspectives leading to conflict
• C) Higher employee retention
, • D) Standardized work hours
CORRECT OPTION: B
Rationale: A multicultural team offers varied perspectives, which can lead to innovative
solutions but also potential conflicts due to differing communication styles, values, and
work ethics. Recognizing and addressing these differences is crucial for effective team
management.
Question 4:
Which trade theory explains how countries benefit from exporting and importing
goods?
• A) Mercantilism
• B) Absolute Advantage
• C) Comparative Advantage
• D) Protectionism
CORRECT OPTION: C
Rationale: The theory of Comparative Advantage posits that countries can benefit from
trade by specializing in the production of goods for which they have a lower opportunity
cost, allowing them to trade for other goods, thus maximizing economic efficiency and
benefits for all parties involved.
Question 5:
What is one potential risk of outsourcing in a global business environment?
• A) Increased control over production
• B) Enhanced focus on core competencies
• C) Potential quality issues
• D) Higher costs
CORRECT OPTION: C
Rationale: While outsourcing can lead to cost savings and allow businesses to focus on
core activities, it comes with risks such as quality control issues, as companies may
have less oversight over the processes and standards applied by third-party suppliers.
Question 6:
Which of the following is a major factor in the selection of a country for
international expansion?
• A) Local cuisine
, • B) Political stability
• C) Time zone differences
• D) Currency denomination
CORRECT OPTION: B
Rationale: Political stability is crucial when selecting a country for expansion, as it
affects business operations, legal frameworks, and investment security. Unstable
political environments can lead to risks associated with expropriation, violence, and
policy changes that can disrupt business.
Question 7:
What does the term "foreign direct investment" (FDI) refer to?
• A) Buying stocks in foreign companies
• B) Establishing a business or acquiring assets in another country
• C) Importing goods from abroad
• D) Exporting domestic products
CORRECT OPTION: B
Rationale: Foreign Direct Investment refers to the investment made by a company or
individual in one country in business interests in another country, such as establishing
business operations or acquiring assets and is often a strong indicator of global
economic integration.
Question 8:
Which of the following strategies focuses on minimizing costs through economies
of scale?
• A) Differentiation strategy
• B) Cost leadership strategy
• C) Focus strategy
• D) Diversification strategy
CORRECT OPTION: B
Rationale: The cost leadership strategy aims to become the lowest-cost producer in
the industry. Companies can achieve economies of scale by increasing production,
thereby lowering the cost per unit, which is particularly important in competitive global
markets where pricing can be a key differentiator.
, Question 9:
What role does cultural intelligence play in international business?
• A) It reduces capital investment
• B) It eliminates the need for translation
• C) It aids in adapting leadership styles
• D) It standardizes marketing strategies
CORRECT OPTION: C
Rationale: Cultural intelligence (CQ) equips managers and employees to understand
and effectively respond to the cultural dynamics in international business
environments. It enhances relationship-building and communication, thus improving
management and negotiations across diverse cultures.
Question 10:
Which organization primarily oversees international trade agreements?
• A) The United Nations (UN)
• B) The World Trade Organization (WTO)
• C) The International Monetary Fund (IMF)
• D) The World Health Organization (WHO)
CORRECT OPTION: B
Rationale: The World Trade Organization (WTO) is responsible for regulating
international trade and resolving disputes between member countries over trade
agreements, promoting fair and open trade practices globally.
Question 11:
What does "protectionism" refer to in trade policy?
• A) Encouraging free trade among nations
• B) Imposing tariffs and quotas on imported goods
• C) Reducing domestic production
• D) Advocating for global markets
CORRECT OPTION: B
Rationale: Protectionism involves government actions and policies that restrict
international trade to protect local businesses and jobs from foreign competition. This
