C235 – Training and Development Exam Prep 2026 | Complete WGU Human Resource Management Study Guide Covering Employee Training Programs, Learning & Development Strategies, Instructional Design, Onboarding, Performance Improvement, Coaching & Mentoring, Tr

• C235 – Training and Development Exam Prep 2026 | Complete WGU Human
Resource Management Study Guide Covering Employee Training Programs,
Learning & Development Strategies, Instructional Design, Onboarding,
Performance Improvement, Coaching & Mentoring, Training Evaluation, and
High-Yield Practice Questions to Pass the C235 Training and Development
Assessment
Question 1:
What is the primary purpose of training in an organization?
• A) To ensure employee compliance
• B) To enhance employee performance
• C) To reduce operational costs
• D) To improve marketing strategies
CORRECT OPTION: B) To enhance employee performance
Rationale: The primary purpose of training is to enhance employee performance by
equipping them with the necessary skills and knowledge to perform their jobs
effectively.


Question 2:
Which of the following is a characteristic of adult learners?
• A) They prefer passive learning environments.
• B) They have a wealth of experiences to draw from.
• C) They rely solely on instructors for knowledge.
• D) They are less motivated than younger learners.
CORRECT OPTION: B) They have a wealth of experiences to draw from.
Rationale: Adult learners typically have diverse life experiences that contribute to their
learning process, allowing them to relate new knowledge to what they already know.


Question 3:
What is the ADDIE model primarily used for in training development?
• A) Marketing training programs
• B) Evaluating employee performance
• C) Designing effective educational programs
• D) Assessing organizational culture

,CORRECT OPTION: C) Designing effective educational programs
Rationale: The ADDIE model—Analysis, Design, Development, Implementation, and
Evaluation—provides a systematic approach for designing educational and training
programs.


Question 4:
Which type of training involves employees learning from their peers within the
organization?
• A) On-the-job training
• B) External training
• C) E-learning
• D) Simulation training
CORRECT OPTION: A) On-the-job training
Rationale: On-the-job training allows employees to learn from their colleagues and
managers in a practical, hands-on manner, directly in the work environment.


Question 5:
What is a key advantage of e-learning in training and development?
• A) It requires less technology.
• B) It is often more expensive than traditional training.
• C) It allows for flexible learning schedules.
• D) It limits access to training materials.
CORRECT OPTION: C) It allows for flexible learning schedules.
Rationale: E-learning provides flexibility for employees to learn at their own pace and
on their own schedule, making training more accessible.
Question 6:
What is formative evaluation?
• A) Assessment after training completion
• B) Ongoing evaluation during training
• C) Evaluation of training cost-efficiency
• D) Evaluation of learner satisfaction

,CORRECT OPTION: B) Ongoing evaluation during training
Rationale: Formative evaluation is conducted during the training process to monitor
learner progress and adjust teaching methods as necessary.


Question 7:
Which of the following best defines "needs assessment"?
• A) Measuring training outcomes
• B) Identifying training requirements
• C) Evaluating employee satisfaction
• D) Designing training materials
CORRECT OPTION: B) Identifying training requirements
Rationale: Needs assessment involves identifying the skills and knowledge gaps that
training should address.


Question 8:
What is the primary goal of orientation training?
• A) To improve employee productivity
• B) To introduce new employees to the organization
• C) To provide advanced skills training
• D) To assess employee capabilities
CORRECT OPTION: B) To introduce new employees to the organization
Rationale: Orientation training aims to acclimate new employees to the organization's
culture, policies, and procedures.


Question 9:
Which type of learning environment is most conducive to social learning?
• A) Solely online courses
• B) Independent study
• C) Collaborative workshops
• D) Traditional classroom lectures

, CORRECT OPTION: C) Collaborative workshops
Rationale: Collaborative workshops encourage interaction and sharing of knowledge
among learners, promoting social learning.


Question 10:
What does a training "transfer" refer to?
• A) The transition from training to the workplace
• B) Moving training personnel to different departments
• C) Financial investment in training programs
• D) The process of enrolling new trainees
CORRECT OPTION: A) The transition from training to the workplace
Rationale: Training transfer is about how well skills learned in training are applied in
actual job performance.


Question 11:
Which training method is most effective for teaching complex technical skills?
• A) Lecture-based
• B) Simulation
• C) Coached mentoring
• D) Group discussions
CORRECT OPTION: B) Simulation
Rationale: Simulation provides a realistic environment for practicing complex technical
skills in a risk-free setting.


Question 12:
What is "self-directed learning"?
• A) Learning that occurs only in formal training programs
• B) Learners take the initiative in their own learning process
• C) Learning with strict supervision from instructors
• D) Group learning without individual responsibility