PRE-ASSESSMENT ANALYTICAL
METHODS OF HEALTH LEADERS
(RAO2) (PRAO) EXAM QUESTION AND
ANSWERS
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices. Which two sources of data
were used in the change from the old system to the new system? Choose 2 answers
- ANSWER-Patient wait times & Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director plans to gather data,
conduct some statistical analysis, and report back to the CEO with an improvement
plan. Which type of data would the director gather to develop this plan? - ANSWER-
Hospital tenure for nurses
A large urban hospital has implemented a new patient registration system to reduce
patient complaints, streamline the process, and make it easier to understand. The
hospital had been monitoring patient wait times for registration prior to implementing
this change. Which aspect of wait time was analyzed in the application of descriptive
statistics applied for this scenario? - ANSWER-An average of wait times was
analyzed
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores. The median patient satisfaction scores were determined from the
survey. How were descriptive statistics applied in this scenario? - ANSWER-To
determine the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not
acceptable. One concern with the old plan was with the timeliness of the data and
with missing data elements associated with wait times and communication. How
were descriptive statistics applied in this scenario? - ANSWER-To identify the
average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
, center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores. The surgical center reviewed patient satisfaction scores before
and after outsourcing its housekeeping services. Which inferential statistic was
applied to arrive at the decision to outsource maintenance? - ANSWER-A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices. The administrator wants to
determine if the complaints regarding the care, wait time, and errors at the pharmacy
are associated with customer satisfaction. How were inferential statistics applied to
arrive at this decision? - ANSWER-A linear regression was performed regarding
customer satisfaction rates.
Researchers want to determine if a particular risk factor or risk factors are associated
with the frequency for nonelective readmission within 30 days among patients with
diabetes in a metropolitan area. The variables of interest include age, gender,
race/ethnicity, and insurance status. Which statistical technique should be used? -
ANSWER-Regression analysis
A hospital researcher is interested in investigating the association between hospital
ownership (i.e., government, investor, and not-for-profit) on overall hospital quality
scores. Research MethodsA cross-sectional data set of all urban hospitals from eight
states is used in this study. The data were obtained from various administrative
databases: Medicare Hospital Cost Report Information System, the American
Hospital Association, and the Area Health Resource File. Descriptive statistics are
used to summarize the data. An ordinary least squares regression is used to test the
relationship between ownership status and hospital quality while controlling for
hospital and market characteristics. Which component is missing from these
research methods? - ANSWER-Research design
A hospital researcher is interested in the association between patient satisfaction
and hospital market share. The researcher hypothesizes that increased patient
satisfaction will lead to an increase in hospital market share. Research MethodsA
longitudinal study of seven years will be conducted to assess the change in hospital
market share over time. Urban hospitals from the United States that have more than
100 beds will be included in the analysis. The data set will include hospital
characteristics and market characteristics. Administrative data will be obtained from
the American Hospital Association's Annual Survey of Hospitals, the Area Health
Resources File, and the Hospital Compare website. The variables included in the
data set will control for other factors that may impact hospital patient satisfaction.
Statistical significance will be set at α = 0.05 for the analysis. The results of the
analysis will be of i - ANSWER-Analysis plan
After reviewing a quality report from a large urban hospital, an administrator decided
to implement a new initiative to improve communication among healthcare
professionals. The hospital administrator conducted a survey on safety and error
prevention that revealed that ineffective or insufficient communication among team
members is a significant contributing factor to adverse events. Which source of data
METHODS OF HEALTH LEADERS
(RAO2) (PRAO) EXAM QUESTION AND
ANSWERS
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices. Which two sources of data
were used in the change from the old system to the new system? Choose 2 answers
- ANSWER-Patient wait times & Patient satisfaction surveys
A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director plans to gather data,
conduct some statistical analysis, and report back to the CEO with an improvement
plan. Which type of data would the director gather to develop this plan? - ANSWER-
Hospital tenure for nurses
A large urban hospital has implemented a new patient registration system to reduce
patient complaints, streamline the process, and make it easier to understand. The
hospital had been monitoring patient wait times for registration prior to implementing
this change. Which aspect of wait time was analyzed in the application of descriptive
statistics applied for this scenario? - ANSWER-An average of wait times was
analyzed
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores. The median patient satisfaction scores were determined from the
survey. How were descriptive statistics applied in this scenario? - ANSWER-To
determine the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not
acceptable. One concern with the old plan was with the timeliness of the data and
with missing data elements associated with wait times and communication. How
were descriptive statistics applied in this scenario? - ANSWER-To identify the
average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
, center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores. The surgical center reviewed patient satisfaction scores before
and after outsourcing its housekeeping services. Which inferential statistic was
applied to arrive at the decision to outsource maintenance? - ANSWER-A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices. The administrator wants to
determine if the complaints regarding the care, wait time, and errors at the pharmacy
are associated with customer satisfaction. How were inferential statistics applied to
arrive at this decision? - ANSWER-A linear regression was performed regarding
customer satisfaction rates.
Researchers want to determine if a particular risk factor or risk factors are associated
with the frequency for nonelective readmission within 30 days among patients with
diabetes in a metropolitan area. The variables of interest include age, gender,
race/ethnicity, and insurance status. Which statistical technique should be used? -
ANSWER-Regression analysis
A hospital researcher is interested in investigating the association between hospital
ownership (i.e., government, investor, and not-for-profit) on overall hospital quality
scores. Research MethodsA cross-sectional data set of all urban hospitals from eight
states is used in this study. The data were obtained from various administrative
databases: Medicare Hospital Cost Report Information System, the American
Hospital Association, and the Area Health Resource File. Descriptive statistics are
used to summarize the data. An ordinary least squares regression is used to test the
relationship between ownership status and hospital quality while controlling for
hospital and market characteristics. Which component is missing from these
research methods? - ANSWER-Research design
A hospital researcher is interested in the association between patient satisfaction
and hospital market share. The researcher hypothesizes that increased patient
satisfaction will lead to an increase in hospital market share. Research MethodsA
longitudinal study of seven years will be conducted to assess the change in hospital
market share over time. Urban hospitals from the United States that have more than
100 beds will be included in the analysis. The data set will include hospital
characteristics and market characteristics. Administrative data will be obtained from
the American Hospital Association's Annual Survey of Hospitals, the Area Health
Resources File, and the Hospital Compare website. The variables included in the
data set will control for other factors that may impact hospital patient satisfaction.
Statistical significance will be set at α = 0.05 for the analysis. The results of the
analysis will be of i - ANSWER-Analysis plan
After reviewing a quality report from a large urban hospital, an administrator decided
to implement a new initiative to improve communication among healthcare
professionals. The hospital administrator conducted a survey on safety and error
prevention that revealed that ineffective or insufficient communication among team
members is a significant contributing factor to adverse events. Which source of data
