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The probability that a part, product, or services will per-
Reliability. Ch 5
form as intended.
A chart that identifies potential causes of particular quality
problems. Also called a fishbone diagram.
Cause and ettect diagrams. Ch 5
A graph that shows whether a sample of data falls within
the common or normal range of variation.
Control chart. Ch 6
A design that results in a product that can perform over a
wide range of conditions. The idea is that it is easier to
Robust design. Ch 5 design a product that can perform over a wide range of
environmental conditions than it is to control the environ-
mental conditions.
Graphs that show how multiple variables relate.
Scatter diagram. Ch 5
TQM is the focus on identifying root causes of quality
problems and correcting them at the source, as opposed
to inspecting the product after it has been made. TQM
encompass the entire organization and stresses that qual-
, WGU C215 Operations Management Comprehensive Resource To Help You Ace 2026-2027 Includes
Frequently Tested Questions With ELABORATED 100% Correct COMPLETE SOLUTIONS
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ity is customer driven. TQM attempts to embed quality in
every aspect of the organization. It is concerned with the
What are characteristics of TQM?. Ch 5 technical aspects of quality as well as the involvement of
people in quality, such as customers, company employees,
and suppliers.
Common Name for TQM based team work is?. Ch 5 Quality Circle
Quality defined in terms of the support provided after the
Support Services. Ch 5
product services is purchased.
A U shaped figure that shows that the farther you get
Taguchi loss function. Ch 5 from your target result the larger the costs to produce the
product gets.
Developer of quality control charts. Ch 5 Walter Shewhart
A system of management that believes every statt member
must strive to maintain a high standard of work in every
Total Quality Management (TQM). Ch 5 area of operation. The meaning of quality as defined by
the customer. It is really more of a quality culture than
program.
Quality defined in terms of consumer's perception of use-
Value for price paid. Ch 5
fulness of service or product related to prices paid.
A diagram that describes the activities that need to be
performed to incorporate continuous improvement.
Plan-do-study-act (PDSA) cycle. Ch 5
Total quality management. Ch 5 The meaning of quality as defined by the customer.
Set of international standards & certification focused on
ISO 14000. Ch 5
environmental responsiblity