NHA CMAA CERTIFICATION EXAM
STUDY GUIDE 2026 QUESTIONS &
ACCURATE COMPLETE ANSWERS
PASSED 100%
A dental office increases the cost of a routine teeth cleaning. The medical administrative
assistant should take which of the following actions? - CORRECT ANSWER Update
the fee schedule
Employers are mandated to provide a training program to employees regarding OSHA
guidelines within which of the following timeframes - CORRECT ANSWER Before a
employee begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a patient
has an existing workers' compensation case? - CORRECT ANSWER Obtain the carrier
case number
Required when a patient needs a diagnostic procedure - CORRECT ANSWER Written
order from the provider
The amount owed when out-of-pocket medical expenses have not been met -
CORRECT ANSWER Deductible
When reviewing laboratory results, a medical administrative assistant should take which
of the following actions after pulling the patient's chart and flagging abnormal results? -
CORRECT ANSWER -Place the results on the providers desk for review
Necessary to confirm pt demographics - CORRECT ANSWER -Occupation
Necessary to confirm pt demographics - CORRECT ANSWER -Occupation
Which of the following terms indicates the improper release of phi? - CORRECT
ANSWER Breach of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the following
actions is appropriate for the medical administrative assisyant to take? - CORRECT
ANSWER -Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
CORRECT ANSWER -Artificial plants and floral arrangement for aesthetics
, What should be done when the MA discovers an error in an EMR from a previous pt
visit? - CORRECT ANSWER -Make a new entry in the EMR with the corrected
information
Removal of all or part of an organ or tissue - CORRECT ANSWER -Lymphadenectomy
The Bcc option in an email does what? - CORRECT ANSWER -Protects the privacy of
each recipient's email address
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - CORRECT ANSWER -Advise the daughter and patient
that the physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - CORRECT ANSWER pathogen
A patient is afebrile and has rhinorrhea. What does this mean? - CORRECT ANSWER
-Runny nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - CORRECT ANSWER -HMO
Which of the following abbreviations is a type of insurance plan? - CORRECT
ANSWER -POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - CORRECT ANSWER -" Good afternoon, cardiology
clinic, ....
A patient submits 15 dollars each time - CORRECT ANSWER copayment
Requires a visit to the gastroenterologist - CORRECT ANSWER -Crohn's Disease
Which of the following is the best way for a medical administrative assistant to address
collection of copayment? - CORRECT ANSWER -How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - CORRECT ANSWER
-Obtained verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services under
the same part of medicare. Which of the following of medicare covers the patient -
CORRECT ANSWER -part c
STUDY GUIDE 2026 QUESTIONS &
ACCURATE COMPLETE ANSWERS
PASSED 100%
A dental office increases the cost of a routine teeth cleaning. The medical administrative
assistant should take which of the following actions? - CORRECT ANSWER Update
the fee schedule
Employers are mandated to provide a training program to employees regarding OSHA
guidelines within which of the following timeframes - CORRECT ANSWER Before a
employee begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a patient
has an existing workers' compensation case? - CORRECT ANSWER Obtain the carrier
case number
Required when a patient needs a diagnostic procedure - CORRECT ANSWER Written
order from the provider
The amount owed when out-of-pocket medical expenses have not been met -
CORRECT ANSWER Deductible
When reviewing laboratory results, a medical administrative assistant should take which
of the following actions after pulling the patient's chart and flagging abnormal results? -
CORRECT ANSWER -Place the results on the providers desk for review
Necessary to confirm pt demographics - CORRECT ANSWER -Occupation
Necessary to confirm pt demographics - CORRECT ANSWER -Occupation
Which of the following terms indicates the improper release of phi? - CORRECT
ANSWER Breach of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the following
actions is appropriate for the medical administrative assisyant to take? - CORRECT
ANSWER -Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
CORRECT ANSWER -Artificial plants and floral arrangement for aesthetics
, What should be done when the MA discovers an error in an EMR from a previous pt
visit? - CORRECT ANSWER -Make a new entry in the EMR with the corrected
information
Removal of all or part of an organ or tissue - CORRECT ANSWER -Lymphadenectomy
The Bcc option in an email does what? - CORRECT ANSWER -Protects the privacy of
each recipient's email address
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - CORRECT ANSWER -Advise the daughter and patient
that the physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - CORRECT ANSWER pathogen
A patient is afebrile and has rhinorrhea. What does this mean? - CORRECT ANSWER
-Runny nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - CORRECT ANSWER -HMO
Which of the following abbreviations is a type of insurance plan? - CORRECT
ANSWER -POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - CORRECT ANSWER -" Good afternoon, cardiology
clinic, ....
A patient submits 15 dollars each time - CORRECT ANSWER copayment
Requires a visit to the gastroenterologist - CORRECT ANSWER -Crohn's Disease
Which of the following is the best way for a medical administrative assistant to address
collection of copayment? - CORRECT ANSWER -How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - CORRECT ANSWER
-Obtained verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services under
the same part of medicare. Which of the following of medicare covers the patient -
CORRECT ANSWER -part c
