IAAP CAP Exam with Questions and
Correct Answers Latest Updated 2026-
2027 GRADED A+
Podcasts - CORRECT ANSWERS-Prerecorded audio clips used to inform the
audience about an issue, product, or service.
Downloadable presentations of webinars.
Certification - CORRECT ANSWERS-A credential awarded by a certification
body when an individual demonstrates through an examination process that he
or she has acquired the designated knowledge, skills, and abilities to perform a
specific job; independent of a specific class, course, or other educational or
training program.
License - CORRECT ANSWERS-A credential awarded by a licensing agency
based on predetermined criteria.
Educational Certificate - CORRECT ANSWERS-A credential awarded by a
training provider, association, or educational institution based on completion
of all requirements for a program of study, including coursework and a test or
other performance evaluations.
Assessment-Based Professional Certification - CORRECT ANSWERS-A
voluntary process by which individuals are evaluated against predetermined
standards for knowledge, skills, or competencies -- time-limited credential
Assessment-Based Certificate - CORRECT ANSWERS-Focus is on
education/training and demonstrates mastery of intended learning outcomes of
a specific class, course, educational program, or training program.
Certificate of attendance or participation - CORRECT ANSWERS-Provided to
individuals who have attended or participated in classes, courses, other
educational or training programs or events
Certificate of completion - CORRECT ANSWERS-Denotes achievement of
specific learning outcomes, tested through something such as a final exam,
demonstrating the competencies learned during a program of study.
,Organization - CORRECT ANSWERS-A group of people, who, through
coordinated activities, work to achieve both individual and collective goals.
Communication - CORRECT ANSWERS-The sharing of symbolic meaning
between two or more people.
Business Communication - CORRECT ANSWERS-Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Formal Communication - CORRECT ANSWERS-Messages spread through the
organization's communications, possibly downward, upward, or horizontal
Downward Communications - CORRECT ANSWERS-Messages sent from
management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide.
Upward Communications - CORRECT ANSWERS-Messages sent from
employees to management.
This type of communication often informs management about project progress
and challenges.
Horizontal Communications - CORRECT ANSWERS-Messages traveling from
employee to employee, manager to manager, or executive to executive.
Informal Communications - CORRECT ANSWERS-Conversations people have
with each other (can be based on speculation, rumors, or overheard
conversations.)
Written Communication - CORRECT ANSWERS-Anything put on paper, such a
memos, letters, manuals, forms, and flyers
Oral Communication - CORRECT ANSWERS-Face-to-face communications, as
well as meetings, telephone calls, and radio broadcasts.
,Visual Communications - CORRECT ANSWERS-Refers both to the (1) physical
expressions someone makes while communicating an idea and (2) materials
that are visual such as charts, posters, and diagrams.
Nonverbal Communication - CORRECT ANSWERS-Communication without the
use of spoken language, including gestures, facial expressions, and body
positions
Audio-Visual Communication - CORRECT ANSWERS-Combines two media
such as television or film and narration
Computer-Based Communication - CORRECT ANSWERS-Video conferences,
websites, and e-mail
Frame of Reference - CORRECT ANSWERS-The overall context in which a
problem or situation is place, viewed, or interpreted. The values, experiences,
customs, etc., which someone sues to evaluate data, communicate ideas, and
guide behavior
Interpersonal Communication - CORRECT ANSWERS-The way information is
exchanged with others - not just what is said, but how it is said, especially with
the tone of voice and facial expressions, gestures, and body language.
Communication Model - CORRECT ANSWERS-1. Sender Encodes a Message
into Symbols (which can be spoken, written, visual, and/or physical) via a
Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension.
Physical Noise - CORRECT ANSWERS-Environmental conditions (such as the
noise level or temperature)
Psychological Noise - CORRECT ANSWERS-Anything that makes it difficult for
an individual to understand the message
All Communication is Transactional - CORRECT ANSWERS-It involves a two-
way passage or information, emotion, and intent
Stakeholders - CORRECT ANSWERS-Any individuals or groups who have an
interest in the company. Interested parties range from employees, to
customers, to owners, to members of the community
, Intrapersonal Communication - CORRECT ANSWERS-Deals with how you
analyze a situation and use the information. Centers on self-esteem (how you
see yourself), perception (an understanding of yourself and the world), and
expectation (a guideline for future decisions)
Deductive Reasoning (aka: Top-Down Reasoning) - CORRECT ANSWERS-
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
Specific Conclusion = This is a wasp, therefore it must have a stinger
Inductive Reasoning (aka Bottom-Up Approach) - CORRECT ANSWERS-Taking
a specific observation and creating a broad generalization
Example: Specific Observation = This wasp has a singer
General Conclusion = Infers that all wasps have stingers
Effective Listening - CORRECT ANSWERS-Strengthens organizational
relationships, alerts the organization to opportunities for innovation, and
allows the organization to manage growing
Content Listening - CORRECT ANSWERS-To understand and retain
information being said
Critical Listening - CORRECT ANSWERS-To gain a clear understanding and
evaluation of the meaning of the speaker's message
Empathic Listening - CORRECT ANSWERS-To understand the speaker's
feelings, needs, and wants, and in turn appreciating his or her point of view
Active Listening - CORRECT ANSWERS-Making a conscious effort to truly hear
and understand what the speaker is saying
Situational Leadership Style - CORRECT ANSWERS-Leaders adapt their style
to the needs of the team or company rather than expecting others to bend to
their approach.
Autocratic Leadership - CORRECT ANSWERS-Leaders give instructions, make
all of the important decisions, and watch their staff closely to make sure they
comply.
Democratic Leadership - CORRECT ANSWERS-Leader values input from all
team members. A democratic leader facilitates the conversation and reports on
the decision.
Correct Answers Latest Updated 2026-
2027 GRADED A+
Podcasts - CORRECT ANSWERS-Prerecorded audio clips used to inform the
audience about an issue, product, or service.
Downloadable presentations of webinars.
Certification - CORRECT ANSWERS-A credential awarded by a certification
body when an individual demonstrates through an examination process that he
or she has acquired the designated knowledge, skills, and abilities to perform a
specific job; independent of a specific class, course, or other educational or
training program.
License - CORRECT ANSWERS-A credential awarded by a licensing agency
based on predetermined criteria.
Educational Certificate - CORRECT ANSWERS-A credential awarded by a
training provider, association, or educational institution based on completion
of all requirements for a program of study, including coursework and a test or
other performance evaluations.
Assessment-Based Professional Certification - CORRECT ANSWERS-A
voluntary process by which individuals are evaluated against predetermined
standards for knowledge, skills, or competencies -- time-limited credential
Assessment-Based Certificate - CORRECT ANSWERS-Focus is on
education/training and demonstrates mastery of intended learning outcomes of
a specific class, course, educational program, or training program.
Certificate of attendance or participation - CORRECT ANSWERS-Provided to
individuals who have attended or participated in classes, courses, other
educational or training programs or events
Certificate of completion - CORRECT ANSWERS-Denotes achievement of
specific learning outcomes, tested through something such as a final exam,
demonstrating the competencies learned during a program of study.
,Organization - CORRECT ANSWERS-A group of people, who, through
coordinated activities, work to achieve both individual and collective goals.
Communication - CORRECT ANSWERS-The sharing of symbolic meaning
between two or more people.
Business Communication - CORRECT ANSWERS-Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
Audio-visual Communications
Computer-based Communications
Formal Communication - CORRECT ANSWERS-Messages spread through the
organization's communications, possibly downward, upward, or horizontal
Downward Communications - CORRECT ANSWERS-Messages sent from
management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide.
Upward Communications - CORRECT ANSWERS-Messages sent from
employees to management.
This type of communication often informs management about project progress
and challenges.
Horizontal Communications - CORRECT ANSWERS-Messages traveling from
employee to employee, manager to manager, or executive to executive.
Informal Communications - CORRECT ANSWERS-Conversations people have
with each other (can be based on speculation, rumors, or overheard
conversations.)
Written Communication - CORRECT ANSWERS-Anything put on paper, such a
memos, letters, manuals, forms, and flyers
Oral Communication - CORRECT ANSWERS-Face-to-face communications, as
well as meetings, telephone calls, and radio broadcasts.
,Visual Communications - CORRECT ANSWERS-Refers both to the (1) physical
expressions someone makes while communicating an idea and (2) materials
that are visual such as charts, posters, and diagrams.
Nonverbal Communication - CORRECT ANSWERS-Communication without the
use of spoken language, including gestures, facial expressions, and body
positions
Audio-Visual Communication - CORRECT ANSWERS-Combines two media
such as television or film and narration
Computer-Based Communication - CORRECT ANSWERS-Video conferences,
websites, and e-mail
Frame of Reference - CORRECT ANSWERS-The overall context in which a
problem or situation is place, viewed, or interpreted. The values, experiences,
customs, etc., which someone sues to evaluate data, communicate ideas, and
guide behavior
Interpersonal Communication - CORRECT ANSWERS-The way information is
exchanged with others - not just what is said, but how it is said, especially with
the tone of voice and facial expressions, gestures, and body language.
Communication Model - CORRECT ANSWERS-1. Sender Encodes a Message
into Symbols (which can be spoken, written, visual, and/or physical) via a
Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension.
Physical Noise - CORRECT ANSWERS-Environmental conditions (such as the
noise level or temperature)
Psychological Noise - CORRECT ANSWERS-Anything that makes it difficult for
an individual to understand the message
All Communication is Transactional - CORRECT ANSWERS-It involves a two-
way passage or information, emotion, and intent
Stakeholders - CORRECT ANSWERS-Any individuals or groups who have an
interest in the company. Interested parties range from employees, to
customers, to owners, to members of the community
, Intrapersonal Communication - CORRECT ANSWERS-Deals with how you
analyze a situation and use the information. Centers on self-esteem (how you
see yourself), perception (an understanding of yourself and the world), and
expectation (a guideline for future decisions)
Deductive Reasoning (aka: Top-Down Reasoning) - CORRECT ANSWERS-
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
Specific Conclusion = This is a wasp, therefore it must have a stinger
Inductive Reasoning (aka Bottom-Up Approach) - CORRECT ANSWERS-Taking
a specific observation and creating a broad generalization
Example: Specific Observation = This wasp has a singer
General Conclusion = Infers that all wasps have stingers
Effective Listening - CORRECT ANSWERS-Strengthens organizational
relationships, alerts the organization to opportunities for innovation, and
allows the organization to manage growing
Content Listening - CORRECT ANSWERS-To understand and retain
information being said
Critical Listening - CORRECT ANSWERS-To gain a clear understanding and
evaluation of the meaning of the speaker's message
Empathic Listening - CORRECT ANSWERS-To understand the speaker's
feelings, needs, and wants, and in turn appreciating his or her point of view
Active Listening - CORRECT ANSWERS-Making a conscious effort to truly hear
and understand what the speaker is saying
Situational Leadership Style - CORRECT ANSWERS-Leaders adapt their style
to the needs of the team or company rather than expecting others to bend to
their approach.
Autocratic Leadership - CORRECT ANSWERS-Leaders give instructions, make
all of the important decisions, and watch their staff closely to make sure they
comply.
Democratic Leadership - CORRECT ANSWERS-Leader values input from all
team members. A democratic leader facilitates the conversation and reports on
the decision.
