CCIM Final Exam Questions and 100% Correct Answers
"It's really nice to talk about the ideal of compassionate care in your training, but it isn't
really possible to practice that way in today's healthcare business." - Answer--Compassion
has to be at the center of practice → without it, we are practicing outdated medicine. It is a
requirement, not a "bonus"
-If we are talking about healthcare as a business, compassion actually helps to reduce
healthcare costs in the long run by promoting the most effective use of resources
"In terms of being a surgeon, I would rather you cut straight and cared less." - Answer--Dr.
Vachon's image of surgeon: "I just wasn't into it" - alarming, right?
-Emotional detachment has costly, detrimental cost → not as much investment in getting the
job done well → could make careless mistakes
"If you keep caring for people like that, you are going to burn out." - Answer--There is no
such thing as "compassion fatigue"
-In fact, compassion helps to buffer against fatigue! → internal motivator
"The way health care is right now, we don't have time to do all this compassionate care." -
Answer--The way healthcare is right now is exactly why we need compassionate care
-Physicians are burning out at alarming rates, and compassion can help to reduce burnout
-Compassion does not need to take an excessive amount of time → it can be expressed in
simple actions like making eye contact, using a friendly tone of voice, etc.
-Also, certain actions can be taken (ex: hiring medical scribes)
"Patients would rather have a smart doctor than a caring doctor." - Answer--Trick question!
Competence (being "smart") and compassionate caring are not separable
-Compassion → Competence: Compassion is what drives the desire to be competent
because you know that your competence is going to have an impact on the patient's care
-Competence → Compassionate Caring: Competence makes patients feel confident and safe,
which is a major way of enacting compassionate caring
"It's really nice to talk about the ideal of compassionate care in your training, but it isn't
really possible to practice that way in today's healthcare business." - Answer--Compassion
has to be at the center of practice → without it, we are practicing outdated medicine. It is a
requirement, not a "bonus"
-If we are talking about healthcare as a business, compassion actually helps to reduce
healthcare costs in the long run by promoting the most effective use of resources
"In terms of being a surgeon, I would rather you cut straight and cared less." - Answer--Dr.
Vachon's image of surgeon: "I just wasn't into it" - alarming, right?
-Emotional detachment has costly, detrimental cost → not as much investment in getting the
job done well → could make careless mistakes
"If you keep caring for people like that, you are going to burn out." - Answer--There is no
such thing as "compassion fatigue"
-In fact, compassion helps to buffer against fatigue! → internal motivator
"The way health care is right now, we don't have time to do all this compassionate care." -
Answer--The way healthcare is right now is exactly why we need compassionate care
-Physicians are burning out at alarming rates, and compassion can help to reduce burnout
-Compassion does not need to take an excessive amount of time → it can be expressed in
simple actions like making eye contact, using a friendly tone of voice, etc.
-Also, certain actions can be taken (ex: hiring medical scribes)
"Patients would rather have a smart doctor than a caring doctor." - Answer--Trick question!
Competence (being "smart") and compassionate caring are not separable
-Compassion → Competence: Compassion is what drives the desire to be competent
because you know that your competence is going to have an impact on the patient's care
-Competence → Compassionate Caring: Competence makes patients feel confident and safe,
which is a major way of enacting compassionate caring
