SCHOOL SUPPORT STAFF CERTIFICATION
EXAM ACTUAL PREP QUESTIONS AND WELL
REVISED ANSWERS - LATEST AND COMPLETE
UPDATE WITH VERIFIED SOLUTIONS –
ASSURES PASS
1. A student with a documented allergy is having a mild reaction in the
classroom. What is the first action a school support staff member should
take?
A. Wait for the student to self-report if symptoms worsen
B. Call the school nurse immediately and monitor the student
C. Administer an over-the-counter antihistamine without guidance
D. Remove the student from class and send them to the principal's office
Rationale: School support staff must follow established medical protocols
and involve the nurse immediately to ensure safety and compliance with
health regulations.
2. Which of the following is the most effective method for supporting students
with attention deficit disorders during class activities?
A. Provide long, uninterrupted lectures
B. Assign multiple tasks at once
C. Break tasks into smaller, manageable steps with frequent feedback
D. Expect the student to self-manage without intervention
Rationale: Structuring tasks in smaller, clear steps helps maintain focus
and allows for frequent reinforcement, which aligns with best practices for
supporting ADHD students.
3. A parent requests access to another student’s educational records. How
should a school support staff member respond?
, A. Provide the records after verifying the parent’s identity
B. Politely explain that student records are confidential under FERPA
C. Allow the parent to view the records but not copy them
D. Ask another teacher to share the information discreetly
Rationale: Student records are protected by federal law (FERPA), and
unauthorized disclosure violates privacy regulations.
4. During a fire drill, a student refuses to leave the classroom. What is the
appropriate response?
A. Physically remove the student immediately
B. Attempt to calmly persuade the student and follow the emergency
plan
C. Wait for the student to comply on their own
D. Ignore the student and evacuate the rest of the class
Rationale: School support staff must follow emergency procedures while
ensuring the safety of all students, using calm de-escalation techniques
first.
5. A student exhibits aggressive behavior toward peers. Which approach aligns
with best practice?
A. Punish the student in front of the class
B. Remove the student from the situation and implement a behavior
plan
C. Respond with physical restraint immediately
D. Send the student home without intervention
Rationale: Aggressive behavior should be managed through structured
behavior plans and removing immediate triggers, prioritizing safety and
de-escalation.
,6. Which of the following is an example of a legally compliant accommodation
under the Individuals with Disabilities Education Act (IDEA)?
A. Giving a student extra credit for all assignments
B. Providing assistive technology to support learning needs
C. Allowing the student to skip assessments
D. Replacing curriculum content entirely
Rationale: IDEA mandates that students with disabilities receive
accommodations like assistive technology that enables meaningful access
to learning, not grade manipulation.
7. When documenting an incident in the school, which detail is most
important?
A. Personal opinion of the staff member
B. Objective facts including date, time, and actions observed
C. Predictions about the student’s behavior
D. Conversations the staff member had with other staff off the record
Rationale: Accurate, objective documentation ensures accountability, legal
compliance, and proper communication with administration.
8. A student is crying and refuses to speak after a conflict with a peer. What is
the best first step?
A. Force the student to explain immediately
B. Provide a calm, private space and allow the student to express
themselves at their own pace
C. Ignore the behavior to avoid disruption
D. Send the student back to class without addressing the situation
Rationale: Trauma-informed care emphasizes safety, privacy, and giving
students autonomy over sharing emotions.
, 9. Which of the following best demonstrates professional boundaries for school
support staff?
A. Sharing personal contact information with students
B. Maintaining clear roles and avoiding favoritism or personal
relationships
C. Discussing staff conflicts with students
D. Accepting gifts from students regularly
Rationale: Professional boundaries prevent conflicts of interest, protect
staff and students, and comply with ethical standards.
10.A student reports suspected abuse at home. What is the legally required
action?
A. Investigate personally before reporting
B. Report immediately to the designated Child Protective Services
(CPS) or school administrator
C. Promise the student confidentiality
D. Wait to see if the situation improves
Rationale: Mandatory reporting laws require staff to report suspected
abuse immediately to protect the child and comply with legal obligations.
11.When assisting a student with mobility challenges, which practice ensures
safety?
A. Lift the student without assistance to save time
B. Use approved lifting equipment and follow individualized care plans
C. Allow the student to navigate independently regardless of risk
D. Ask the student’s peers to assist without supervision
Rationale: Safety protocols, including using proper equipment and
following care plans, prevent injury to both staff and students.
EXAM ACTUAL PREP QUESTIONS AND WELL
REVISED ANSWERS - LATEST AND COMPLETE
UPDATE WITH VERIFIED SOLUTIONS –
ASSURES PASS
1. A student with a documented allergy is having a mild reaction in the
classroom. What is the first action a school support staff member should
take?
A. Wait for the student to self-report if symptoms worsen
B. Call the school nurse immediately and monitor the student
C. Administer an over-the-counter antihistamine without guidance
D. Remove the student from class and send them to the principal's office
Rationale: School support staff must follow established medical protocols
and involve the nurse immediately to ensure safety and compliance with
health regulations.
2. Which of the following is the most effective method for supporting students
with attention deficit disorders during class activities?
A. Provide long, uninterrupted lectures
B. Assign multiple tasks at once
C. Break tasks into smaller, manageable steps with frequent feedback
D. Expect the student to self-manage without intervention
Rationale: Structuring tasks in smaller, clear steps helps maintain focus
and allows for frequent reinforcement, which aligns with best practices for
supporting ADHD students.
3. A parent requests access to another student’s educational records. How
should a school support staff member respond?
, A. Provide the records after verifying the parent’s identity
B. Politely explain that student records are confidential under FERPA
C. Allow the parent to view the records but not copy them
D. Ask another teacher to share the information discreetly
Rationale: Student records are protected by federal law (FERPA), and
unauthorized disclosure violates privacy regulations.
4. During a fire drill, a student refuses to leave the classroom. What is the
appropriate response?
A. Physically remove the student immediately
B. Attempt to calmly persuade the student and follow the emergency
plan
C. Wait for the student to comply on their own
D. Ignore the student and evacuate the rest of the class
Rationale: School support staff must follow emergency procedures while
ensuring the safety of all students, using calm de-escalation techniques
first.
5. A student exhibits aggressive behavior toward peers. Which approach aligns
with best practice?
A. Punish the student in front of the class
B. Remove the student from the situation and implement a behavior
plan
C. Respond with physical restraint immediately
D. Send the student home without intervention
Rationale: Aggressive behavior should be managed through structured
behavior plans and removing immediate triggers, prioritizing safety and
de-escalation.
,6. Which of the following is an example of a legally compliant accommodation
under the Individuals with Disabilities Education Act (IDEA)?
A. Giving a student extra credit for all assignments
B. Providing assistive technology to support learning needs
C. Allowing the student to skip assessments
D. Replacing curriculum content entirely
Rationale: IDEA mandates that students with disabilities receive
accommodations like assistive technology that enables meaningful access
to learning, not grade manipulation.
7. When documenting an incident in the school, which detail is most
important?
A. Personal opinion of the staff member
B. Objective facts including date, time, and actions observed
C. Predictions about the student’s behavior
D. Conversations the staff member had with other staff off the record
Rationale: Accurate, objective documentation ensures accountability, legal
compliance, and proper communication with administration.
8. A student is crying and refuses to speak after a conflict with a peer. What is
the best first step?
A. Force the student to explain immediately
B. Provide a calm, private space and allow the student to express
themselves at their own pace
C. Ignore the behavior to avoid disruption
D. Send the student back to class without addressing the situation
Rationale: Trauma-informed care emphasizes safety, privacy, and giving
students autonomy over sharing emotions.
, 9. Which of the following best demonstrates professional boundaries for school
support staff?
A. Sharing personal contact information with students
B. Maintaining clear roles and avoiding favoritism or personal
relationships
C. Discussing staff conflicts with students
D. Accepting gifts from students regularly
Rationale: Professional boundaries prevent conflicts of interest, protect
staff and students, and comply with ethical standards.
10.A student reports suspected abuse at home. What is the legally required
action?
A. Investigate personally before reporting
B. Report immediately to the designated Child Protective Services
(CPS) or school administrator
C. Promise the student confidentiality
D. Wait to see if the situation improves
Rationale: Mandatory reporting laws require staff to report suspected
abuse immediately to protect the child and comply with legal obligations.
11.When assisting a student with mobility challenges, which practice ensures
safety?
A. Lift the student without assistance to save time
B. Use approved lifting equipment and follow individualized care plans
C. Allow the student to navigate independently regardless of risk
D. Ask the student’s peers to assist without supervision
Rationale: Safety protocols, including using proper equipment and
following care plans, prevent injury to both staff and students.
