CPXP Exam, Certified Patient Experience Professional, CPXP Test Bank, CPXP Test Questions and Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice | Latest Update 2026/2027 | Graded A+.

CPXP Exam, Certified Patient Experience Professional, CPXP Test Bank, CPXP Test Questions and Answers, Patient Experience Certification, CPXP Study Guide, CPXP Practice | Latest Update 2026/2027 | Graded A+. The patient experience professional is tasked with reviewing written comments received in response to its patient survey. Of the following tools what tool would be MOST useful to sort and organize the comments? - ANSWER-Affinity Diagram What BEST describes the median - ANSWER-The 50th percentile (middle) You are planning to share PX data, when you are communicating PX results to physicians what is the BEST tactic - ANSWER-Ensure the data is reliable and valid Improving experience requires change, and by extension, change management. Before change can be made, leaders must - ANSWEREffectively Address and resistance (introduce the why, communicate) _____is the most common and most widely known of the improvement methods - ANSWER-PDCA/PDSA 2 | Page outcome/process: percentage of patients whose blood pressure was measured during every office visit in october - ANSWERprocess outcome/process: Hospital readmission rates in 2018 - ANSWER-Outcome Outcome/process: Percentage of nurses doing hourly rounding in 2018 - ANSWER-Process outcome/process: Number of complaints for ED wait times - ANSWER-Outcome Outcome/process: Average blood pressure levels of all patients seen in the month of october - ANSWER-outcome The most commonly recognized way to utilize PFA is - ANSWERthrough PFAC Shared Decision making ties together - ANSWER-Quality, Experience, Partnership 3 | Page Building a case for your organization to form a patient and family advisory council, name the benefits - ANSWEREXCEPT: Decreases likelihood of patient leaving against medical advice supports creation of patient centered care culture promotes partnership with family and patients effective method of receiving and responding to patients needs The following is NOT an example of gemba - ANSWERdirector auditing a clinic managers work (A gemba involves direct contact with a customer-patient) The sum of all _____shaped by an organizations____that influence patients_____accross the ____of care - ANSWERinteractions, culture, perceptions, continuum Which of the following is the BEST example of a process measure of a hospital - ANSWER-Percentage of nursing staff completing hourly rounding logs The process by which a patient and provider make health care decisions together, taking into account the best scientific evidence available as well as the patients values and preferences is COMMONLY described as - ANSWER-Shared Decision Making 4 | Page Strategy Development and Execution (Role of leadership) - ANSWER-Clarity, accountability, drive ownership IHI believes that new designs must be - ANSWER-developed to simultaneously pursue all three dimensions (the triple aim). Which are: Population health, experience of care, per capita cost (4th-joy of work) One of the first tings that is important to do to increase the likelihood of success (of PX practice) is - ANSWER-to ensure that all key stakeholders impacted by the change, have a clear understanding of why the change is important. (Improves successful implementation and can have positive impact on employee engagement.) Employee engagement is a relational dynamic, meaning: - ANSWER-the relationship an individual has with the organization, their leader and the teams they work with everyday Historical meaning of coaching - ANSWER-from where they were, to where they wanted to go 5 | Page does not mean doing or implementing the change, but it means making it easy for the change to occur.....facilitates the change. what is the BEST way of knowing an organization has built individual accountability for patient experience - ANSWEREach employee assumes responsibility for improving patient experience A unit secretary has a habit of ignoring the families and patients as they enter the unit, creating a less welcoming environment. What is the MOST effective tool to provide information to the unit secretary about his behavior - ANSWER-Feedback In a report published by the Point of Care Foundation, what four enablers of healthcare employee engagement are there - ANSWERstrong strategic narrative leadership that is visible leaders who are engaged and focused employees that are empowered and encouraged to share organizational integrity