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WGU C215 Operations Management – Practice Questions 2026(NEW UPDATED VERSION) LATEST
ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND ANSWERS)-
GUARANTEED PASS A+ UPDATED
1. A manufacturing company notices that a particular machine slows production during peak
hours. What should the operations manager focus on?
Answer: Bottleneck analysis
Rationale: Bottlenecks limit system throughput; identifying them improves overall efficiency.
2. A company implements a system to pull inventory only when needed, rather than pushing it
through the production line. What is this called?
Answer: Just-in-Time (JIT)
Rationale: JIT minimizes inventory, reduces waste, and produces items only as needed.
3. Which quality philosophy emphasizes continuous improvement and involves all employees?
Answer: Total Quality Management (TQM)
Rationale: TQM focuses on organization-wide continuous quality improvement and employee
involvement.
4. What type of layout groups similar machines together?
Answer: Process layout
Rationale: Process layouts arrange equipment by function, suitable for batch production.
5. If a process has a mean output of 100 units and a standard deviation of 5, which index
measures process capability relative to specification limits?
Answer: Cpk
Rationale: Cpk evaluates how well a process meets specification limits considering mean and
variability.
practice exam 2026
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6. A company needs to select a location with low labor costs, access to suppliers, and minimal
transportation expense. This is an example of:
Answer: Location analysis
Rationale: Operations managers analyze multiple factors to select optimal production/service
sites.
7. Which tool is used to identify root causes of a quality problem?
Answer: Fishbone (Cause-and-Effect) diagram
Rationale: This visual tool organizes potential causes to find the source of defects.
8. A service company measures the time it takes to complete a task versus the standard. What
concept does this represent?
Answer: Time standards
Rationale: Time standards are benchmarks for measuring efficiency and productivity.
9. A company wants to reduce non-value-added steps in production. Which methodology is best?
Answer: Lean manufacturing
Rationale: Lean focuses on eliminating waste to streamline processes and improve flow.
10. Which inventory type is classified as high-value and monitored frequently?
Answer: A items (ABC classification)
Rationale: ABC inventory control prioritizes high-value items (A) with tighter management.
11. A production schedule shows the quantity of each product to be produced weekly. What is
this?
Answer: Master Production Schedule (MPS)
Rationale: MPS defines what products to produce, when, and in what quantities.
practice exam 2026
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12. A company analyzes supplier tiers to understand risk and reliability. Which concept is this?
Answer: Supply Chain Management (SCM)
Rationale: SCM involves evaluating suppliers, logistics, and material flow to optimize
operations.
13. Which forecasting method uses past data to predict future demand?
Answer: Time series forecasting
Rationale: Time series relies on historical patterns to forecast future trends.
14. If a company measures customer satisfaction to improve processes, this is part of:
Answer: Quality management
Rationale: Customer feedback helps identify improvement areas in TQM and quality initiatives.
15. What is the main goal of capacity planning?
Answer: Ensure production meets demand efficiently
Rationale: Capacity planning balances resources and demand to avoid under/overutilization.
16. A manufacturing plant has machines arranged for a continuous flow of products. What layout
is this?
Answer: Product layout
Rationale: Product layouts arrange equipment sequentially for high-volume, standardized
production.
17. Which document is used to track production, inventory, and material needs?
Answer: Material Requirements Planning (MRP)
Rationale: MRP ensures raw materials are available to meet production schedules.
practice exam 2026
WGU C215 Operations Management – Practice Questions 2026(NEW UPDATED VERSION) LATEST
ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS (VERIFIED QUESTIONS AND ANSWERS)-
GUARANTEED PASS A+ UPDATED
1. A manufacturing company notices that a particular machine slows production during peak
hours. What should the operations manager focus on?
Answer: Bottleneck analysis
Rationale: Bottlenecks limit system throughput; identifying them improves overall efficiency.
2. A company implements a system to pull inventory only when needed, rather than pushing it
through the production line. What is this called?
Answer: Just-in-Time (JIT)
Rationale: JIT minimizes inventory, reduces waste, and produces items only as needed.
3. Which quality philosophy emphasizes continuous improvement and involves all employees?
Answer: Total Quality Management (TQM)
Rationale: TQM focuses on organization-wide continuous quality improvement and employee
involvement.
4. What type of layout groups similar machines together?
Answer: Process layout
Rationale: Process layouts arrange equipment by function, suitable for batch production.
5. If a process has a mean output of 100 units and a standard deviation of 5, which index
measures process capability relative to specification limits?
Answer: Cpk
Rationale: Cpk evaluates how well a process meets specification limits considering mean and
variability.
practice exam 2026
,2|Page
6. A company needs to select a location with low labor costs, access to suppliers, and minimal
transportation expense. This is an example of:
Answer: Location analysis
Rationale: Operations managers analyze multiple factors to select optimal production/service
sites.
7. Which tool is used to identify root causes of a quality problem?
Answer: Fishbone (Cause-and-Effect) diagram
Rationale: This visual tool organizes potential causes to find the source of defects.
8. A service company measures the time it takes to complete a task versus the standard. What
concept does this represent?
Answer: Time standards
Rationale: Time standards are benchmarks for measuring efficiency and productivity.
9. A company wants to reduce non-value-added steps in production. Which methodology is best?
Answer: Lean manufacturing
Rationale: Lean focuses on eliminating waste to streamline processes and improve flow.
10. Which inventory type is classified as high-value and monitored frequently?
Answer: A items (ABC classification)
Rationale: ABC inventory control prioritizes high-value items (A) with tighter management.
11. A production schedule shows the quantity of each product to be produced weekly. What is
this?
Answer: Master Production Schedule (MPS)
Rationale: MPS defines what products to produce, when, and in what quantities.
practice exam 2026
, 3|Page
12. A company analyzes supplier tiers to understand risk and reliability. Which concept is this?
Answer: Supply Chain Management (SCM)
Rationale: SCM involves evaluating suppliers, logistics, and material flow to optimize
operations.
13. Which forecasting method uses past data to predict future demand?
Answer: Time series forecasting
Rationale: Time series relies on historical patterns to forecast future trends.
14. If a company measures customer satisfaction to improve processes, this is part of:
Answer: Quality management
Rationale: Customer feedback helps identify improvement areas in TQM and quality initiatives.
15. What is the main goal of capacity planning?
Answer: Ensure production meets demand efficiently
Rationale: Capacity planning balances resources and demand to avoid under/overutilization.
16. A manufacturing plant has machines arranged for a continuous flow of products. What layout
is this?
Answer: Product layout
Rationale: Product layouts arrange equipment sequentially for high-volume, standardized
production.
17. Which document is used to track production, inventory, and material needs?
Answer: Material Requirements Planning (MRP)
Rationale: MRP ensures raw materials are available to meet production schedules.
practice exam 2026
