CPP Practice Exam Questions with Correct Answers

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Patrons at airports typically fall into one of several categories, EXCEPT:
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a. Business.
b. Leisure travelers. v




c. Curbside check-ins. v




d. Employees. - CORRECT ANSWERV-Curbside check-ins. v v v v




The emphasis for Certified Parking Professionals serving the restaurant and hospitality industry is on:
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a. Speed.
b. Convenience.
c. Efficiency.
d. Service. - CORRECT ANSWER -Service v v v v




Advantages of booting include all of the following, EXCEPT: v v v v v v v v




a. More direct control over the process than towing; this is helpful where the booting entity has made a n
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error.
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b. Best solution for clearing a parking space.
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c. The opportunity to collect a boot removal fee.
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d. Vehicle remains in place; this is more convenient for the violator. - CORRECT ANSWER - Best
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Solution for clearing a parking space
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An advantage of an attended self-park is?
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a. Improved revenue control over an automated system. v v v v v v




b. Fewer errors in cash transactions. v v v v




c. Ease of handling exceptions to fees and the rules and regulations of the facility.
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d. Can quickly be transformed into a valet operation. - CORRECT ANSWER -
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The ease of handling exceptions to fees and the rules and regulations of the facility
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As a manager, what is the first action to take when a customer presents a complaint?
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a. Ensure that the customer understands your opinion of the complaint.
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b. Show the customer the mistake that he or she has made.
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c. Listen to the complaint and gather information. v v v v v v




d. Tell the customer to do whatever he or she thinks is right. - CORRECT ANSWER -
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vListen to the complaint and gather information.
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A facility manager will best help employees to deal with customer complaints if the manager does wha t?
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a. Handles every complaint personally. v v v




b. Requires employees to take the complaints in writing. v v v v v v v




c. Trains employees to deal with complaints. v v v v v




d. Insists that employees resolve customer complaints without bothering the manager. -
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CORRECT ANSWER -Trains employees to deal with complaints.
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How should a manager deal with an unsatisfied customer whose complaint has not been handled
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correctly by an employee?
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, a. Promise to take care of the problem. v v v v v v




b. Tell the customer that there is nothing else that can be done.
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c. Listen to the customer and try to understand the complaint. v v v v v v v v v




d. Refer the customer to the main office. - CORRECT ANSWER -
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Listen to the customer and try to understand the complaint
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Upon a customer's return, a valet should not do what?
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a. Pick up all loose trash inside the vehicle.
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b. Help the customer store items in vehicle if necessary.
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c. Wait for the customer to enter the vehicle. v v v v v v v




d. Close the vehicle door once the customer is inside. - CORRECT ANSWER - Pick
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up all loose trash inside the vehicle.
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A Certified Parking Professional has interviewed two candidates for a cashier's position. Both are
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excellent potential employees. One candidate has a disability and the otherVdoes not. According to the
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ADA, which candidate should get the job?
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a. The candidate with no disability.v v v v




b. The disabled candidate. v v




c. The one most qualified. v v v




d. The candidate needing the least accommodation. - CORRECT ANSWER - The
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one who is most qualified
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What is an example of a discriminatory description of a job function?
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a. Maintenance position, part-time, preferably college student. v v v v v




b. Person with 2 years' cashier experience. v v v v v




c. Retired military man needed for security work. v v v v v v




d. Youthful person to hustle cars on a big lot. - CORRECT ANSWER -Maintenance position, part- time, v v v v v v v v v v v v v v v




preferably college student.
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What is an illegal question to ask a candidate for a valet position during an employment interview?
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a. Do you have a valid driver's license?
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b. Can I depend on you to work every weekend?
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c. Are you able to ride a man lift?
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d. Is your age going to slow you down? - CORRECT ANSWER - Is
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your age going to slow you down?
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Which of the following approaches will most effectively minimize employee relations difficulties?
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a. Install a suggestion box. v v v




b. Increase the amount of supervision provided to employees. v v v v v v v




c. Implement a quality control program. v v v v




d. Maintain an open line of direct and factual communication with employees. - v v v v v v v v v v v




CORRECT ANSWER -Maintain an open line of direct and factual communication with employees. v v v v v v v v v v v v




It is important to keep the entrance area clear in order to?
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a. Align cars with parking spaces. v v v v




b. Provide special VIP parking. v v v




c. Keep traffic flowing into the facility. v v v v v




d. Avoid accidents. - CORRECT ANSWER -Keep traffic flowing into the facility.
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The facility is a self-park, commercially operated facility with 1500 spaces. Which of the following is
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an important consideration for signs?
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