CPL-S COURSE- COMMUNICATIONS QUESTIONS AND ANSWERS WITH SOLUTIONS

CPL'SCOURSE:COMMUNICATIONSQUESTIONSAND v v v v




ANSWERS WITH SOLUTIONS 2025 v v v v




Speaker/Writer - correct answer- v v v




Consider who you are or your position, what you feel, and your experiences.
v v v v v v v v v v v v




Subject/Message - correct answer- v v v




Consider what you already know about a subject, what you need to know, and determine the kind of e vidence or
v v v v v v v v v v v v v v v v v v v v




proof that is most useful.
v v v v v




Audience - correct answer- v v v




Consider the listener's or reader's expectations, prior knowledge, and disposition with regards to the su
v v v v v v v v v v v v v v




bject.
v




BETTER PUBLIC SPEAKING SKILLS CAN IMPROVE YOUR LIFE - correct answer-
v v v v v v v v v v




•Build success in your professional life -
v v v v v v




Most presidents and CEOs of companies possess strong speaking skills. Often, their success and their c
v v v v v v v v v v v v v v v




ompanies' success have been related to their ability to communicate effectively.
v v v v v v v v v v v




•Communicate with others more clearly - v v v v v




Many mistakes or misinterpretations are a result of not properly communicating your ideas. Great publ ic
v v v v v v v v v v v v v v v




speaking skills help you articulate ideas and make them come alive for the listener.
v v v v v v v v v v v v v v




•Build overall confidence -
v v v




As you become better at organizing and communicating your ideas effectively, you will start to exhibit more
v v v v v v v v v v v v v v v v




confidence.
v




•Increase your comfort level in social situations -
v v v v v v v




Social situations are, in fact, the perfect opportunity to practice your public speaking skills.
v v v v v v v v v v v v v




•Speak more confidently on the telephone -
v v v v v v




Whether you call to request information, make a cold call at work, communicate with a client, or just l eave
v v v v v v v v v v v v v v v v v v v




a phone message, others can hear your confidence level in the tone of your voice.
v v v v v v v v v v v v v v v

,•Establish trust and respect from others with greater ease -
v v v v v v v v v




The ability to convince people with words is vital to establishing trust and respect. This can include not only
v v v v v v v v v v v v v v v v v v




vwhat you say, but how you say it.
v v v v v v v




STEPS TO FOLLOW FOR A PRESENTATION - correct answer-•Plan
v v v v v v v v




- Determine the purpose. v v




- Select the topic.
v v




- Determine the main point or central idea. v v v v v v




- Conduct research. v




•Prepare



- Prepare a written outline.
v v v




- Prepare speaker notes.v v




- Rehearse the presentation . v v v




•Deliver



- Use effective communication techniques.
v v v




- Understand the principles of effective communication.
v v v v v




PLANNING CONSIDERATIONS - correct answer--Situation:
v v v v

, •Time: How long does the speaker have to speak?
v v v v v v v v




•Size: What is the expected size of the audience?
v v v v v v v v




•Facilities: What is the capacity of the room/space and the seating arrangements?
v v v v v v v v v v v




•Equipment: What equipment is available and needed? v v v v v v




•Physical conditions: WhatAare the environmental factors of the location such as temperature, ventilatio n,
v v v v v v v v v v v v v




noise distractions, and lighting?
v v v v




-Audience:



•Demographics: Get to know your audience. Analyzing the audience helps the speaker adapt their mes sage v v v v v v v v v v v v v v v




to the listeners more effectively. If possible, determine their age range, gender, group membership
v v v v v v v v v v v v v v




, education, and cultural and ethnic background.
v v v v v v




•Values: Get to know the values and interests of your audience since audiences pay closer attention to
v v v v v v v v v v v v v v v v




messages that are tailored to their values, beliefs, and interests.
v v v v v v v v v v




•Audience Needs: Know the needs of your audience. Audiences value their time and cease to listen wh en
v v v v v v v v v v v v v v v v v




they feel their time is not being used wisely.
v v v v v v v v v




•Audience Knowledge: Get to know the current knowledge and experience level of your audience. Audi
v v v v v v v v v v v v v v




ences hear and evaluate what a speaker says on the basis of what they already know and believe, so it i s
v v v v v v v v v v v v v v v v v v v v v v




easier to build a presentation that reinforces rather than convinces.
v v v v v v v v v v




DETERMINE THE PURPOSE - correct answer- v v v v v




•To persuade: This approach is used to sell the audience on a new idea, or a change in operations. The goal
v v v v v v v v v v v v v v v v v v v v




is to influence audience beliefs or actions.
v v v v v v v