CPHQ EXAM (FORMA) QUESTIONS WITH v v v v v
CORRECT ANSWERS 2025 v v v
Which of the following are the first steps when preparing for an initial accrediation or certification surv ey of
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an organization - CORRECT ANSWER -A. review the standards and determine readiness
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B. appoint a survey coordinator
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C. Hire a consultant
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D. Assess staff knowledge
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Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which of
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the following approaches best advances improvement efforts? - CORRECT ANSWER -
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A. support activities that improve outcomes and reduce variation
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B. Incorporate customer satisfaction results into quality initiatives
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C. Increase charges and decrease costs
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D. Develop new services to increase revenues
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A federally certified EHR with the capacity for e-
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prescribing, electronic exchange of health information, and submission of healthcare quality measures
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meets: - CORRECT ANSWER -A. bar-code technology spedifications
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B. computer-based monitoring specifications
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C. meaningful use requirements
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D. health privacy requirements
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In the quality improvement process, performing a cost-benefit analysis is most useful in -
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CORRECT ANSWER -A. checking performance
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B. analyzing process problems
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C. designing solutions and controls
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D. implementing solutions and controls
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The quality improvement director is responsible for coordination of accreditation survey activities. Res
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ponsibilities will most likely include: - CORRECT ANSWER -A. facilitating self-
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assessments of compliance with standards, communicating new requirements to pertinent parties and
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distributing the agenda for the survey
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, B. educating staff to all standards, writing the survey report and completing the survey application
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C. developing a protocol for a mock survey, conducting unannounced surveys and challenging the surv ey
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report
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D. preparing for unannounced surveys, disseminating the survey report and developing new standards
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Which of the following is the most effective way to integrate performance improvement concepts thro
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ughout the organization? - CORRECT ANSWER -A. quarterly newsletters
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B. monthly lectures
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C. quality teams
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D. continuous monitoring
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A healthcare quality professional wants to measure the success of a corrective action plan with a 95%
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confidence level. The average daily census at the quality professional's organization is 1,000 patients. T he
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best sampling technique for this study is to review: - CORRECT ANSWER -
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A. all of the discharge records for the past quarter
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B. all active records on one day of the past month
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C. 30% of records based on preliminary compliance review
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D. the number of records needed using a statistical method
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Which of the following should a Quality Council provide to best ensure success of performance improv
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ement teams? - CORRECT ANSWER -A. facilitator and recorder
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B. empowerment and training
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C. indicators and a data analyst
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D. standards and procedures
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Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
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organization's quality improvement program? - CORRECT ANSWER -A. quantifiable objectives
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B. support from the medical staff
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C. well-defined organizational structure
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D. integrated data collection
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CORRECT ANSWERS 2025 v v v
Which of the following are the first steps when preparing for an initial accrediation or certification surv ey of
v v v v v v v v v v v v v v v v v v
an organization - CORRECT ANSWER -A. review the standards and determine readiness
v v v v v v v v v v v v
B. appoint a survey coordinator
v v v v
C. Hire a consultant
v v v
D. Assess staff knowledge
v v v
Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which of
v v v v v v v v v v v v v v
the following approaches best advances improvement efforts? - CORRECT ANSWER -
v v v v v v v v v v v
A. support activities that improve outcomes and reduce variation
v v v v v v v v
B. Incorporate customer satisfaction results into quality initiatives
v v v v v v v
C. Increase charges and decrease costs
v v v v v
D. Develop new services to increase revenues
v v v v v v
A federally certified EHR with the capacity for e-
v v v v v v v v
prescribing, electronic exchange of health information, and submission of healthcare quality measures
v v v v v v v v v v v
meets: - CORRECT ANSWER -A. bar-code technology spedifications
v v v v v v v v
B. computer-based monitoring specifications
v v v
C. meaningful use requirements
v v v
D. health privacy requirements
v v v
In the quality improvement process, performing a cost-benefit analysis is most useful in -
v v v v v v v v v v v v v
CORRECT ANSWER -A. checking performance
v v v v v
B. analyzing process problems
v v v
C. designing solutions and controls
v v v v
D. implementing solutions and controls
v v v v
The quality improvement director is responsible for coordination of accreditation survey activities. Res
v v v v v v v v v v v v
ponsibilities will most likely include: - CORRECT ANSWER -A. facilitating self-
v v v v v v v v v v v
assessments of compliance with standards, communicating new requirements to pertinent parties and
v v v v v v v v v v v
distributing the agenda for the survey
v v v v v v
, B. educating staff to all standards, writing the survey report and completing the survey application
v v v v v v v v v v v v v v
C. developing a protocol for a mock survey, conducting unannounced surveys and challenging the surv ey
v v v v v v v v v v v v v v v
report
v
D. preparing for unannounced surveys, disseminating the survey report and developing new standards
v v v v v v v v v v v v
Which of the following is the most effective way to integrate performance improvement concepts thro
v v v v v v v v v v v v v v
ughout the organization? - CORRECT ANSWER -A. quarterly newsletters
v v v v v v v v v
B. monthly lectures
v v
C. quality teams
v v
D. continuous monitoring
v v
A healthcare quality professional wants to measure the success of a corrective action plan with a 95%
v v v v v v v v v v v v v v v v
confidence level. The average daily census at the quality professional's organization is 1,000 patients. T he
v v v v v v v v v v v v v v v v
best sampling technique for this study is to review: - CORRECT ANSWER -
v v v v v v v v v v v v v
A. all of the discharge records for the past quarter
v v v v v v v v v
B. all active records on one day of the past month
v v v v v v v v v v
C. 30% of records based on preliminary compliance review
v v v v v v v v
D. the number of records needed using a statistical method
v v v v v v v v v
Which of the following should a Quality Council provide to best ensure success of performance improv
v v v v v v v v v v v v v v v
ement teams? - CORRECT ANSWER -A. facilitator and recorder
v v v v v v v v v
B. empowerment and training
v v v
C. indicators and a data analyst
v v v v v
D. standards and procedures
v v v
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
v v v v v v v v v v v v v v v v
organization's quality improvement program? - CORRECT ANSWER -A. quantifiable objectives
v v v v v v v v v v
B. support from the medical staff
v v v v v
C. well-defined organizational structure
v v v
D. integrated data collection
v v v
