Nur 219 Exam 4 Practice Questions With All Answers Correct.

NUR 219 Exam Study Guide – Ace Your Nursing vv vv vv vv vv vv vv vv




Exam
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Process of Communication - CORRECT ANSWER✔✔it is complex, ongoing process between participants
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who create a shared meaning in an interaction; has content and value
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examples of written communication - CORRECT ANSWER✔✔SBAR, Event information,
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Assessment/orders
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What is essential for written communication - CORRECT ANSWER✔✔- clarity - objective/subjective
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information for the patient/family
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- components of an assessment - clear understanding of normal values; chart by exemption (chart the
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abnormal)
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- event writing - objective information and facts chronological
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SBAR - CORRECT ANSWER✔✔- tool for team members to effectively communicate information to one
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another
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- Situation - what is going on with the patient?
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- Background - what is the clinical background or context?
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- Assessment - what so I think the problems is?
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- Recommendation - what would I recommend?
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Call-Out/ Read back and verified - CORRECT ANSWER✔✔- strategy used to communicate important or
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critical information
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,- it informs all team members simultaneously during emergency situations
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- helps a team member anticipate next steps
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Handoff - CORRECT ANSWER✔✔- A transfer of information (along with authority and responsibility)
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during transitions in care across the continuum; to include an opportunity to ask questions, clarify, and
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confirm
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- components: increases accountability, decreases uncertainty, communicate verbally, opportunity for
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questions
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CUS (concerned, uncomfortable, safety) - CORRECT ANSWER✔✔- getting physicians attention when you
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really need it
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- "I'm concerned, I'm uncomfortable, I believe it is not safe"
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Verbal Communication - CORRECT ANSWER✔✔- accurate, straightforward, professional without bias,
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speak slowly and clearly, and reflect
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- always empathize with patients
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- examples: acceptance, restatement, and validation
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Non-Verbal Communication - CORRECT ANSWER✔✔- may be more powerful than words we speak
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- includes direct eye contact, tone of voice, gestures of hands
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-be aware of timing and environment
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- be careful of distractions
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Therapeutic Communication - CORRECT ANSWER✔✔- Patient-centered approach where nurses
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establishes effective interactions with their patients to deliver holistic and quality care
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- with each patient interaction, you are building an interpersonal relationship
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- this eliminates fear, anxiety, and stress in your patients. The nurse recognizes their own beliefs,
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thoughts, biases and limitations. They avoid projecting their own emotional issues to the patient and
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foster a nonjudgmental attitude and effective engagement techniques
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, Four C's of Teamwork - CORRECT ANSWER✔✔Communication
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Coordination

Collaboration

Consensus



Group roles - monopolizer - CORRECT ANSWER✔✔they constantly talk or interrupt others. They want to
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be heard and can be aggressive at times. Or, they may be passionate about the topic of choice
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Group roles - Silent Member - CORRECT ANSWER✔✔they function by being quiet. They may still be a
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productive part of the group by doing other tasks. In general, may be uncomfortable speaking in front of
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others
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Group roles - Energizer - CORRECT ANSWER✔✔They attempt to stimulate the group to make decisions or
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provide motivation to accomplish tasks
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Group roles - Follower - CORRECT ANSWER✔✔Just goes along with the movement of the group
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Group roles - recorder - CORRECT ANSWER✔✔writes ideas, types up data into computer and serves as
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group memory
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Stakeholder - CORRECT ANSWER✔✔A person or group of people that have a direct interest in something
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you are trying to do or achieve
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Conflict - CORRECT ANSWER✔✔- two or more individuals with different values, perspectives, goals or
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needs view things differently
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- can happen in any environment
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- intrapersonal - occurs within an individual
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