OM Exam 3 (Chp 11,12,16,17), OM 300
Exam 3 Problems, OM Test 3, OM
Exam 3 OM 300 Chapter 11, OM 300
Test 3 UA OM300 Exam 3 Chilcutt OM
300 HW Multiple Choice For Test 3 All
Combination .Highly Graded 2026
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWER-A. differentiation, low cost and response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. - ANSWER-C.
an organizational culture that fosters quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWER-B. scrap
,Which of the following is the Japanese term used to describe continuous improvement
efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWER-D. kaizen
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWER-C. determining what to benchmark
Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWER-A. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - ANSWER-A. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
,D. after costly or irreversible processes. - ANSWER-D. after costly or irreversible
processes
The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
D. provide a statistical signal when natural causes of variation are present. - ANSWER-
C. provide a statistical signal when assignable causes of variation are present
The R-chart
A. generally uses control limits set at plus or minus 2 standard deviations of the
distribution, rather than plus or minus 3 which is commonly used on the x-bar chart.
B. is used to measure changes in the central tendency.
C. control limits are computed using sample standard deviations.
D. is used to indicate gains or losses in uniformity. - ANSWER-D. is used to indicate
gains or losses in uniformity
Which type of control chart should be used when it is possible to have more than one
mistake per item?
A. R-chart
B. c-chart
C. p-chart
D. x-bar chart - ANSWER-B. c-chart
What is the major difference in focus between a location decision in the service sector
vs. the manufacturing sector?
A. There is no difference in focus.
B. The focus in manufacturing is on labor, while the focus in service is on raw materials.
, C. The focus in manufacturing is on revenue maximization, while the focus in service is
on cost minimization.
D. The focus in service is on revenue maximization, while the focus in manufacturing is
on cost minimization. - ANSWER-D. the focus in service is on revenue maximization,
while the focus in manufacturing is on cost minimization
Which of the following statements is NOT true regarding location decisions?
A. Once management is committed to a specific location, many costs become relatively
easy to reduce.
B. Location often has the power to make or break a company's business strategy.
C. Location decisions to support a low-cost strategy require particularly careful
consideration.
D. Location decisions are important because location has a major impact on the overall
risk and profit of the company. - ANSWER-A. once management is committed to a
specific location, many costs become relatively easy to reduce.
What term refers to the location of competing companies near each other?
A. centralizing
B. clustering
C. neighboring
D. battling - ANSWER-B. clustering
Which of the following is NOT an example of tangible costs?
A. labor
B. depreciation
C. public transportation facilities
D. utilities - ANSWER-C. public transportation facilities
Which of the following methods is a mathematical technique used for finding the best
location for a single distribution point that services several stores or areas?
A. factor-rating method
B. center-of-gravity method
Exam 3 Problems, OM Test 3, OM
Exam 3 OM 300 Chapter 11, OM 300
Test 3 UA OM300 Exam 3 Chilcutt OM
300 HW Multiple Choice For Test 3 All
Combination .Highly Graded 2026
Managing quality helps build successful strategies of
A. differentiation, low cost and response.
B. differentiation, time and response.
C. differentiation, low cost and service.
D. differentiation, time and service. - ANSWER-A. differentiation, low cost and response
A successful quality strategy begins with
A. satisfying customers and obtaining a competitive advantage.
B. an understanding of the principles of quality.
C. an organizational culture that fosters quality.
D. engaging employees in the necessary activities to implement quality. - ANSWER-C.
an organizational culture that fosters quality
Which of the following is NOT an external failure cost?
A. lost goodwill
B. scrap
C. returned goods
D. costs to society - ANSWER-B. scrap
,Which of the following is the Japanese term used to describe continuous improvement
efforts?
A. poka-yoke
B. kanban
C. six sigma
D. kaizen - ANSWER-D. kaizen
To develop a standard or benchmark, firms need to start with
A. identifying benchmarking partners.
B. collecting benchmarking information.
C. determining what to benchmark.
D. forming a benchmark team. - ANSWER-C. determining what to benchmark
Cause-and-effect diagrams are also known as
A. fish-bone charts.
B. target specification graphs.
C. Pareto charts.
D. flowcharts. - ANSWER-A. fish bone charts
A device or technique that ensures production of a good unit every time is a
A. poka-yoke.
B. fail-safe.
C. control chart.
D. zero defect. - ANSWER-A. poka-yoke
Inspections should NOT take place
A. during the step-by-step production process.
B. at your supplier's plant while the supplier is producing.
C. at your facility upon receipt of goods from your supplier.
,D. after costly or irreversible processes. - ANSWER-D. after costly or irreversible
processes
The objective of a statistical process control (SPC) system is to
A. assess customer expectations.
B. eliminate natural variations.
C. provide a statistical signal when assignable causes of variation are present.
D. provide a statistical signal when natural causes of variation are present. - ANSWER-
C. provide a statistical signal when assignable causes of variation are present
The R-chart
A. generally uses control limits set at plus or minus 2 standard deviations of the
distribution, rather than plus or minus 3 which is commonly used on the x-bar chart.
B. is used to measure changes in the central tendency.
C. control limits are computed using sample standard deviations.
D. is used to indicate gains or losses in uniformity. - ANSWER-D. is used to indicate
gains or losses in uniformity
Which type of control chart should be used when it is possible to have more than one
mistake per item?
A. R-chart
B. c-chart
C. p-chart
D. x-bar chart - ANSWER-B. c-chart
What is the major difference in focus between a location decision in the service sector
vs. the manufacturing sector?
A. There is no difference in focus.
B. The focus in manufacturing is on labor, while the focus in service is on raw materials.
, C. The focus in manufacturing is on revenue maximization, while the focus in service is
on cost minimization.
D. The focus in service is on revenue maximization, while the focus in manufacturing is
on cost minimization. - ANSWER-D. the focus in service is on revenue maximization,
while the focus in manufacturing is on cost minimization
Which of the following statements is NOT true regarding location decisions?
A. Once management is committed to a specific location, many costs become relatively
easy to reduce.
B. Location often has the power to make or break a company's business strategy.
C. Location decisions to support a low-cost strategy require particularly careful
consideration.
D. Location decisions are important because location has a major impact on the overall
risk and profit of the company. - ANSWER-A. once management is committed to a
specific location, many costs become relatively easy to reduce.
What term refers to the location of competing companies near each other?
A. centralizing
B. clustering
C. neighboring
D. battling - ANSWER-B. clustering
Which of the following is NOT an example of tangible costs?
A. labor
B. depreciation
C. public transportation facilities
D. utilities - ANSWER-C. public transportation facilities
Which of the following methods is a mathematical technique used for finding the best
location for a single distribution point that services several stores or areas?
A. factor-rating method
B. center-of-gravity method
