Computer Science 1032 Final Exam Questions With
Correct Answers
Business Process - ANSWER Series of tasks designed to produce a product or service.
Also called a business system.
Examples:
- Inventory management processes
- Sales processes
- Marketing
- manufacturing
- Delivering
What are the components of a business process? - ANSWER - Activities
- Resources
- Facilities
- Information
Activities - ANSWER Either purely manual or automated or controlled by computers, or a
combination of the two.
- Transform resources and information of one type to another
- Follow rules
. Example: Inventory management processes balances the demands from customers and
,inventory from suppliers, tracking customers orders and current inventory
Resources - ANSWER Items of value: eg. person working, carton of milk. Customers and
suppliers are resources too.
- External to the organization: eg. customers and goods and suppliers
Facilities - ANSWER Structures used within the business process, resources can be stored
in facilities. eg. factory, equipment, trucks
Information - ANSWER Activities use info to determine how to transform the inputs they
receive into the outputs they produce. Info is used by activities.
- Common definition: Knowledge derived from data
eg. average wage
Data - ANSWER Defined as recorded facts or figures, processed data, data presented in a
meaningful way, and a difference that makes a difference - it is meaningful bits of info.
eg. hourly wage
Information Definitions (OK) - ANSWER - Knowledge derived from data
- Data presented in meaningful context
- Data organized & processed to provide meaning
- Data processed by summing, ordering, averaging, grouping, comparing
- A difference that makes a difference
, Different types of information - ANSWER Accurate Information: Good information is
based on correct and complete data, and it has been processed correctly as expected.
Accuracy is crucial; managers must be able to rely on the results of their information
systems. If the IS function is bad it can produce a bad reputation for the organization.
Timely Information: Timely information is produced in time for its intended use. A
monthly report that arrives six weeks late is most likely useless. An IS that tell you not to
extend credit to a customer after you have shipped the goods is unhelpful and
frustrating.
Relevant Information: Should be relevant both to the context and to the subject. You, the
chief executive officer (CEO), need information that is summarized to an appropriate
level for your position. Information should also be relevant to the subject at hand.
Just Barely Sufficient: Information needs to be sufficient for the purpose for which it is
generated, but just barely so. We live in an information age; a critical decision that each
of us must make each day what information to ignore. The higher you rise in
management, the more information you will be given and, because there is only so much
time, the more information you will need to ignore.
Worth Its Cost: Information is not free. There are costs associated with an IS - the costs
of developing, operating, and maintaining the system, and the costs of your time and
salary for reading and processing the information the system produces. For information
to be worth its cost, there must be an appropriate relationship between the cost of
information and its value.
Correct Answers
Business Process - ANSWER Series of tasks designed to produce a product or service.
Also called a business system.
Examples:
- Inventory management processes
- Sales processes
- Marketing
- manufacturing
- Delivering
What are the components of a business process? - ANSWER - Activities
- Resources
- Facilities
- Information
Activities - ANSWER Either purely manual or automated or controlled by computers, or a
combination of the two.
- Transform resources and information of one type to another
- Follow rules
. Example: Inventory management processes balances the demands from customers and
,inventory from suppliers, tracking customers orders and current inventory
Resources - ANSWER Items of value: eg. person working, carton of milk. Customers and
suppliers are resources too.
- External to the organization: eg. customers and goods and suppliers
Facilities - ANSWER Structures used within the business process, resources can be stored
in facilities. eg. factory, equipment, trucks
Information - ANSWER Activities use info to determine how to transform the inputs they
receive into the outputs they produce. Info is used by activities.
- Common definition: Knowledge derived from data
eg. average wage
Data - ANSWER Defined as recorded facts or figures, processed data, data presented in a
meaningful way, and a difference that makes a difference - it is meaningful bits of info.
eg. hourly wage
Information Definitions (OK) - ANSWER - Knowledge derived from data
- Data presented in meaningful context
- Data organized & processed to provide meaning
- Data processed by summing, ordering, averaging, grouping, comparing
- A difference that makes a difference
, Different types of information - ANSWER Accurate Information: Good information is
based on correct and complete data, and it has been processed correctly as expected.
Accuracy is crucial; managers must be able to rely on the results of their information
systems. If the IS function is bad it can produce a bad reputation for the organization.
Timely Information: Timely information is produced in time for its intended use. A
monthly report that arrives six weeks late is most likely useless. An IS that tell you not to
extend credit to a customer after you have shipped the goods is unhelpful and
frustrating.
Relevant Information: Should be relevant both to the context and to the subject. You, the
chief executive officer (CEO), need information that is summarized to an appropriate
level for your position. Information should also be relevant to the subject at hand.
Just Barely Sufficient: Information needs to be sufficient for the purpose for which it is
generated, but just barely so. We live in an information age; a critical decision that each
of us must make each day what information to ignore. The higher you rise in
management, the more information you will be given and, because there is only so much
time, the more information you will need to ignore.
Worth Its Cost: Information is not free. There are costs associated with an IS - the costs
of developing, operating, and maintaining the system, and the costs of your time and
salary for reading and processing the information the system produces. For information
to be worth its cost, there must be an appropriate relationship between the cost of
information and its value.
