WGU D545 Healthcare Administration
Study Guide Exam Questions and
Answers
Purpose of evaluation - Answer-To measure success, improve processes, and meet
goals.
Succession planning - Answer-Preparing internal candidates to fill key leadership roles.
Strategic planning types - Answer-Prospective (planned), emergent (responsive), and
functional (departmental).
Strategic alliances - Answer-Partnerships formed to improve care, reduce costs, or
expand services.
Value-based care - Answer-Outcome-focused.
Volume-based care - Answer-Quantity of services.
Leadership styles - Answer-Transformational, transactional, autocratic, democratic, etc.
Difference between leaders and managers - Answer-Leaders inspire change; managers
maintain processes.
Organizational and behavioral theories - Answer-Explain how groups behave and
perform within structures.
Leadership theories - Answer-Explain how leadership works: trait, behavioral,
contingency, situational, etc.
Organizational culture - Answer-Shared values and behaviors within an organization.
Culture and biomedical ethics - Answer-Ethics guides culturally sensitive care and
equitable treatment.
Difference between a group and a team - Answer-Teams share goals and
accountability; groups may not.
Effective communication - Answer-Clarity, active listening, feedback, and
understanding.
Health disparities - Answer-Differences in health outcomes across population groups.
, Impact of health disparities - Answer-Minorities, low-income groups, rural residents.
Difference between health equality and equity - Answer-Equality is same treatment;
equity is fair treatment based on needs.
Cultural competence vs humility - Answer-Competence is knowledge-based; humility is
self-aware and adaptive.
Disparities and healthcare cost/quality - Answer-They increase preventable costs and
worsen outcomes.
Shapes of healthcare organization's culture - Answer-Leadership, communication,
values, and team dynamics.
Cultural dimensions - Answer-Power distance, collectivism, uncertainty avoidance, etc.
Healthcare forces of change - Answer-Technology, policies, demographics - e.g., EHR
implementation.
Stress and balance - Answer-Stress can harm performance; balance promotes well-
being.
Importance of cultural proficiency - Answer-It improves care quality, access, and patient
satisfaction.
Causes of healthcare workforce shortages - Answer-Burnout, aging staff, low pipeline
entry, poor rural incentives.
Importance of government policies in health - Answer-To protect public health, reduce
disparities, ensure access, and guide the healthcare system with standards and
funding.
Significance of policy in healthcare organizations - Answer-Policies provide structure,
ensure compliance, manage resources, and guide ethical and legal operations.
Definition of health - Answer-Health is a state of complete physical, mental, and social
well-being, not merely the absence of disease.
Elements of the biomedical model - Answer-Focus on biological factors and disease
diagnosis/treatment, excluding social and psychological aspects.
Relationship between health and the biomedical model - Answer-The biomedical model
addresses disease, but comprehensive health includes mental and social well-being
too.
Study Guide Exam Questions and
Answers
Purpose of evaluation - Answer-To measure success, improve processes, and meet
goals.
Succession planning - Answer-Preparing internal candidates to fill key leadership roles.
Strategic planning types - Answer-Prospective (planned), emergent (responsive), and
functional (departmental).
Strategic alliances - Answer-Partnerships formed to improve care, reduce costs, or
expand services.
Value-based care - Answer-Outcome-focused.
Volume-based care - Answer-Quantity of services.
Leadership styles - Answer-Transformational, transactional, autocratic, democratic, etc.
Difference between leaders and managers - Answer-Leaders inspire change; managers
maintain processes.
Organizational and behavioral theories - Answer-Explain how groups behave and
perform within structures.
Leadership theories - Answer-Explain how leadership works: trait, behavioral,
contingency, situational, etc.
Organizational culture - Answer-Shared values and behaviors within an organization.
Culture and biomedical ethics - Answer-Ethics guides culturally sensitive care and
equitable treatment.
Difference between a group and a team - Answer-Teams share goals and
accountability; groups may not.
Effective communication - Answer-Clarity, active listening, feedback, and
understanding.
Health disparities - Answer-Differences in health outcomes across population groups.
, Impact of health disparities - Answer-Minorities, low-income groups, rural residents.
Difference between health equality and equity - Answer-Equality is same treatment;
equity is fair treatment based on needs.
Cultural competence vs humility - Answer-Competence is knowledge-based; humility is
self-aware and adaptive.
Disparities and healthcare cost/quality - Answer-They increase preventable costs and
worsen outcomes.
Shapes of healthcare organization's culture - Answer-Leadership, communication,
values, and team dynamics.
Cultural dimensions - Answer-Power distance, collectivism, uncertainty avoidance, etc.
Healthcare forces of change - Answer-Technology, policies, demographics - e.g., EHR
implementation.
Stress and balance - Answer-Stress can harm performance; balance promotes well-
being.
Importance of cultural proficiency - Answer-It improves care quality, access, and patient
satisfaction.
Causes of healthcare workforce shortages - Answer-Burnout, aging staff, low pipeline
entry, poor rural incentives.
Importance of government policies in health - Answer-To protect public health, reduce
disparities, ensure access, and guide the healthcare system with standards and
funding.
Significance of policy in healthcare organizations - Answer-Policies provide structure,
ensure compliance, manage resources, and guide ethical and legal operations.
Definition of health - Answer-Health is a state of complete physical, mental, and social
well-being, not merely the absence of disease.
Elements of the biomedical model - Answer-Focus on biological factors and disease
diagnosis/treatment, excluding social and psychological aspects.
Relationship between health and the biomedical model - Answer-The biomedical model
addresses disease, but comprehensive health includes mental and social well-being
too.
