WGU D545 EXAM QUESTIONS
WITH CORRECT ANSWERS
Which impact could this shift in policy have on the hospital's organizational
performance? - Answer-Improved patient outcomes and satisfaction due to focusing on
quality of care rather than quantity of services provided
Which factor is most likely to affect the performance of a healthcare organization in a
rural area? - Answer-The availability of qualified medical staff
An internal audit at a city hospital reveals that the management throughout the hospital
fails to reflect the demographics of the staff and the patient population. The auditors
recommend creating management development and mentoring programs to nurture
talent.
Which factor impacting - Answer-Diversity
The nurses in the pediatric intensive care unit of a hospital are unhappy with the limits
placed on their shifts and duties as organized by the head nurse.
Which factor is hurting organizational culture in this scenario? - Answer-Inflexibility of
leadership
A hospital faces resistance from staff members to adopting new evidence-based
practices. The board of directors decides to conduct informational sessions and involve
staff in the decision-making process.
How does the strategy impact organizational culture and performance? - Answer-
Increases engagement and secures buy-in.
Staff at an oncologist's office are struggling to adapt to a new telemedicine software,
leading to misdiagnosis in treatment. The office manager arranges for a representative
from the software company to conduct a workshop on its proper use.
Which factor impacting organizational performance is being addressed? - Answer-
Adequacy of training
A 12-year-old boy is upset due to having to translate sensitive medical information to his
grandmother. The elderly patient is failing daily and the doctor suspects cervical cancer
but needs accurate information to make a diagnosis.
, Which action should the doctor take next? - Answer-Provide emotional support and
explore other methods to ensure the patient's understanding
A pediatric clinic has found that many more African American children at the clinic have
asthma than children of other races. The clinic manager undertook a research project to
understand the problem's extent and help parents manage their children's asthma.
Which quality of culturally proficient care has been demonstrated at the clinic? -
Answer-Knowledge
A city medical center has an influx of Jehovah's Witness patients who require
complicated surgical procedures without the use of blood products and transfusions.
How can the medical team treat this religious group with sensitivity when discussing
patient care plans? - Answer-Respect their religious beliefs about blood transfusions
and develop a care plan that aligns with their convictions.
A client is being treated for suspected breast cancer. The client is reluctant to be seen
by a male doctor due to cultural limitations on modesty with members of the opposite
sex.
Which solution will properly consider this client's preferences? - Answer-Locate a
female doctor to perform the physical examination.
A city hospital board has reviewed the results of patient surveys from the last six
months and has noticed a large number... of lesbian and gay patients.
How should the hospital board address this situation in a sensitive and efficient
manner? - Answer-Ensure that diverse perspectives are represented in the selection of
committees and initiatives
The African American and Native American patient populations of a medical clinic were
disproportionately affected by the recent pandemic.
What is the most effective solution for this disparity? - Answer-Increase access to
testing and treatment protocols
Which example reflects a patient-centered care model that can help the hospital to
achieve this goal? - Answer-has diabetes
In the outbreak of a major pandemic, a hospital manager seeks to overcome the
challenge of addressing disparities in health outcomes related to socio-economic
factors, impacting its most vulnerable populations.
WITH CORRECT ANSWERS
Which impact could this shift in policy have on the hospital's organizational
performance? - Answer-Improved patient outcomes and satisfaction due to focusing on
quality of care rather than quantity of services provided
Which factor is most likely to affect the performance of a healthcare organization in a
rural area? - Answer-The availability of qualified medical staff
An internal audit at a city hospital reveals that the management throughout the hospital
fails to reflect the demographics of the staff and the patient population. The auditors
recommend creating management development and mentoring programs to nurture
talent.
Which factor impacting - Answer-Diversity
The nurses in the pediatric intensive care unit of a hospital are unhappy with the limits
placed on their shifts and duties as organized by the head nurse.
Which factor is hurting organizational culture in this scenario? - Answer-Inflexibility of
leadership
A hospital faces resistance from staff members to adopting new evidence-based
practices. The board of directors decides to conduct informational sessions and involve
staff in the decision-making process.
How does the strategy impact organizational culture and performance? - Answer-
Increases engagement and secures buy-in.
Staff at an oncologist's office are struggling to adapt to a new telemedicine software,
leading to misdiagnosis in treatment. The office manager arranges for a representative
from the software company to conduct a workshop on its proper use.
Which factor impacting organizational performance is being addressed? - Answer-
Adequacy of training
A 12-year-old boy is upset due to having to translate sensitive medical information to his
grandmother. The elderly patient is failing daily and the doctor suspects cervical cancer
but needs accurate information to make a diagnosis.
, Which action should the doctor take next? - Answer-Provide emotional support and
explore other methods to ensure the patient's understanding
A pediatric clinic has found that many more African American children at the clinic have
asthma than children of other races. The clinic manager undertook a research project to
understand the problem's extent and help parents manage their children's asthma.
Which quality of culturally proficient care has been demonstrated at the clinic? -
Answer-Knowledge
A city medical center has an influx of Jehovah's Witness patients who require
complicated surgical procedures without the use of blood products and transfusions.
How can the medical team treat this religious group with sensitivity when discussing
patient care plans? - Answer-Respect their religious beliefs about blood transfusions
and develop a care plan that aligns with their convictions.
A client is being treated for suspected breast cancer. The client is reluctant to be seen
by a male doctor due to cultural limitations on modesty with members of the opposite
sex.
Which solution will properly consider this client's preferences? - Answer-Locate a
female doctor to perform the physical examination.
A city hospital board has reviewed the results of patient surveys from the last six
months and has noticed a large number... of lesbian and gay patients.
How should the hospital board address this situation in a sensitive and efficient
manner? - Answer-Ensure that diverse perspectives are represented in the selection of
committees and initiatives
The African American and Native American patient populations of a medical clinic were
disproportionately affected by the recent pandemic.
What is the most effective solution for this disparity? - Answer-Increase access to
testing and treatment protocols
Which example reflects a patient-centered care model that can help the hospital to
achieve this goal? - Answer-has diabetes
In the outbreak of a major pandemic, a hospital manager seeks to overcome the
challenge of addressing disparities in health outcomes related to socio-economic
factors, impacting its most vulnerable populations.
