SIX SIGMA BLACK BELT SESSION 3 EXAM QUESTIONS AND ANSWERS 100% PASS

SIX SIGMA BLACK BELT SESSION 3
EXAM QUESTIONS AND ANSWERS 100%
PASS




Which of the following is a Supporting Service Requirement (vs. Primary Output Requirement)?

A) Order-entry is efficient and customer-friendly.

B) Delivery is provided quickly and with no issues.

C) Product or service provided performs as specified.

D) Quality concerns from customers are handled in a professional manner. - ANS A) Order-
entry is efficient and customer-friendly.



Which of the following statements accurately reflects the Kano Model?

A) Over time, Basic Quality characteristics tend to become Performance Quality characteristics.

B) Basic Quality characteristics have a greater capacity to create satisfaction than Performance
Quality characteristics.

C) Basic Quality characteristics have a greater capacity to create satisfaction than Excitement
Quality characteristics.

D) Over time, Excitement Quality characteristics tend to become Basic Quality requirements. -
ANS D) Over time, Excitement Quality characteristics tend to become Basic Quality
requirements.




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