FLORIDA STATUTES EXAMS EVALUATION ACTUAL
QUESTIONS AND ANSWERS RATED A+
✔✔Sliding - ✔✔When an agent fails to fully disclose all the details of, and to obtain
informed consent to, the purchase of all products and services being included in an
insurance transaction.
✔✔Coercion - ✔✔The unlawful boycott, coercion, and intimidation in the business of
insurance.
✔✔Unfair Claims Practice - ✔✔Denying claims without conducting reasonable
investigations based upon available information. Failing to promptly provide a
reasonable explanation in writing to the insured of the basis in the insurance policy for
denial of a claim or for the offer of a compromise settlement.
✔✔Fraud - ✔✔A false statement intended to deceive the insurer and induce it to part
with something of value or surrender a legal right.
✔✔Controlled Business. - ✔✔When an agent sells more than 50% of all "sold" business
to the agent directly, the agent's immediate family, the agent's employer or employees.
✔✔Twisting - ✔✔The misrepresentation by an agent as to the advantages and
disadvantages among two policies for the sole purpose of making a sale of the one over
other.
✔✔Churning - ✔✔The sales practice of replacing one insurance policy for another with
no apparent benefit to the insured and most notably done for the sole benefit to the
insurance agent making the sale (e.g. agent's commission).
✔✔Dispute Resolution - ✔✔The processes used to resolve a claim as an alternative to
having a court decide the claim outcome.
✔✔Mediation - ✔✔The procedure in which the insured and insurance company claims
department can discuss their claims differences with the assistance of a trained
impartial third person(s) who can assists them in reaching a claim settlement.
✔✔Arbitration - ✔✔The procedure in which a claim is submitted, by agreement of the
insured and insurance company claims department to one or more arbitrators who
make a binding decision on the claim settlement.
✔✔Transacting Insurance - ✔✔Solicitation or inducement, preliminary negotiations, or
effectuation of a contract of insurance.
✔✔18 Years - ✔✔Personal Lines Agent age requirement.
, ✔✔Unauthorized Insurer - ✔✔An insurance company that is operating without the
permission or oversight of the Department.
✔✔McCarran-Ferguson Act of 1945 - ✔✔Law/Act which federally mandates the state
regulation of insurance.
✔✔Pre-emption - ✔✔ERISA's rule which declares that the federally mandated ERISA
laws supersedes state laws.
✔✔ERISA Savings Clause - ✔✔ERISA rule which sets apart for the states all rights not
reserved under ERISA.
✔✔ERISA Deemer Clause - ✔✔ERISA's rule which deems that employee plans and
trusts are not to be construed as insurance companies.
✔✔Third Degree Felony - ✔✔Criminal consequence for aiding and abetting an
unauthorized insurer.
✔✔Third Degree Felony - ✔✔Criminal consequence for acting as an insurer without a
proper license.
✔✔Ethics - ✔✔The code of conduct to uphold truth, equity, and loyalty when working on
behalf of the insurance consuming public.
✔✔Hip Roof - ✔✔Roof shape eligible for Wind Mitigation discounts.
✔✔Roof Coverings - ✔✔The materials attached above the roof decking (i.e. shingles).
✔✔Roof Decking - ✔✔The material under the roof covering (i.e. plywood)
✔✔Roof to Wall Connection - ✔✔Straps and Clips are a common attachment of a
dwelling's walls to the roof trusses.
✔✔Florida Insurance Guaranty Association - ✔✔The Florida non-profit corporation
which handles claims of insolvent property and casualty insurance companies.
✔✔Surplus Lines Market - ✔✔The non-admitted market providing coverage that the
standard market cannot or will not provide.
✔✔Florida Surplus Lines Service Office - ✔✔The regulator of the surplus industry for
the state of Florida.
✔✔18 Years Old - ✔✔Age requirement to become Personal Lines Agent.
QUESTIONS AND ANSWERS RATED A+
✔✔Sliding - ✔✔When an agent fails to fully disclose all the details of, and to obtain
informed consent to, the purchase of all products and services being included in an
insurance transaction.
✔✔Coercion - ✔✔The unlawful boycott, coercion, and intimidation in the business of
insurance.
✔✔Unfair Claims Practice - ✔✔Denying claims without conducting reasonable
investigations based upon available information. Failing to promptly provide a
reasonable explanation in writing to the insured of the basis in the insurance policy for
denial of a claim or for the offer of a compromise settlement.
✔✔Fraud - ✔✔A false statement intended to deceive the insurer and induce it to part
with something of value or surrender a legal right.
✔✔Controlled Business. - ✔✔When an agent sells more than 50% of all "sold" business
to the agent directly, the agent's immediate family, the agent's employer or employees.
✔✔Twisting - ✔✔The misrepresentation by an agent as to the advantages and
disadvantages among two policies for the sole purpose of making a sale of the one over
other.
✔✔Churning - ✔✔The sales practice of replacing one insurance policy for another with
no apparent benefit to the insured and most notably done for the sole benefit to the
insurance agent making the sale (e.g. agent's commission).
✔✔Dispute Resolution - ✔✔The processes used to resolve a claim as an alternative to
having a court decide the claim outcome.
✔✔Mediation - ✔✔The procedure in which the insured and insurance company claims
department can discuss their claims differences with the assistance of a trained
impartial third person(s) who can assists them in reaching a claim settlement.
✔✔Arbitration - ✔✔The procedure in which a claim is submitted, by agreement of the
insured and insurance company claims department to one or more arbitrators who
make a binding decision on the claim settlement.
✔✔Transacting Insurance - ✔✔Solicitation or inducement, preliminary negotiations, or
effectuation of a contract of insurance.
✔✔18 Years - ✔✔Personal Lines Agent age requirement.
, ✔✔Unauthorized Insurer - ✔✔An insurance company that is operating without the
permission or oversight of the Department.
✔✔McCarran-Ferguson Act of 1945 - ✔✔Law/Act which federally mandates the state
regulation of insurance.
✔✔Pre-emption - ✔✔ERISA's rule which declares that the federally mandated ERISA
laws supersedes state laws.
✔✔ERISA Savings Clause - ✔✔ERISA rule which sets apart for the states all rights not
reserved under ERISA.
✔✔ERISA Deemer Clause - ✔✔ERISA's rule which deems that employee plans and
trusts are not to be construed as insurance companies.
✔✔Third Degree Felony - ✔✔Criminal consequence for aiding and abetting an
unauthorized insurer.
✔✔Third Degree Felony - ✔✔Criminal consequence for acting as an insurer without a
proper license.
✔✔Ethics - ✔✔The code of conduct to uphold truth, equity, and loyalty when working on
behalf of the insurance consuming public.
✔✔Hip Roof - ✔✔Roof shape eligible for Wind Mitigation discounts.
✔✔Roof Coverings - ✔✔The materials attached above the roof decking (i.e. shingles).
✔✔Roof Decking - ✔✔The material under the roof covering (i.e. plywood)
✔✔Roof to Wall Connection - ✔✔Straps and Clips are a common attachment of a
dwelling's walls to the roof trusses.
✔✔Florida Insurance Guaranty Association - ✔✔The Florida non-profit corporation
which handles claims of insolvent property and casualty insurance companies.
✔✔Surplus Lines Market - ✔✔The non-admitted market providing coverage that the
standard market cannot or will not provide.
✔✔Florida Surplus Lines Service Office - ✔✔The regulator of the surplus industry for
the state of Florida.
✔✔18 Years Old - ✔✔Age requirement to become Personal Lines Agent.
