Complete Skills & Knowledge Review
2026
Confidentiality - ANSWER ✔✨---Keeping information private
ethical standards - ANSWER ✔✨---the set of rules for proper personal and professional conduct
Legal Rights - ANSWER ✔✨---Rights of all people under the law
liability - ANSWER ✔✨---Legal responsibility for what someone does or fails to do
Ombudsman - ANSWER ✔✨---A person who supports the health, welfare, safety, and rights of
residents in long-term care facilities
privacy - ANSWER ✔✨---freedom from intrusion
protocol - ANSWER ✔✨---Specific rules for how to do tasks at a heath care facility
, invasion of privacy - ANSWER ✔✨---A violation of the law that occurs when a patient is not
protected from unwanted visitors or from unwanted release of confidential information
Abuse - ANSWER ✔✨---The willful infliction of injury or harm on another
Assault - ANSWER ✔✨---Threat or attempt to injure
battery - ANSWER ✔✨---touching a person's body without his or her consent
coercion - ANSWER ✔✨---Attempt to force someone to do something against their will
Discrimination - ANSWER ✔✨---Treating people less favourably because of their
ethnicity/gender/colour/sexuality/age/class
exploitation - ANSWER ✔✨---Taking advantage of a weaker group
grievance - ANSWER ✔✨---complaint
harrassment - ANSWER ✔✨---Tormenting or offending a person by one's behavior or speech
informed consent - ANSWER ✔✨---a patient's understanding and agreement to an action or
procedure that has been explained
intentional tort - ANSWER ✔✨---a wrongful act knowingly committed
Malpractice - ANSWER ✔✨---The act of working below the standards of practice
Negligence - ANSWER ✔✨---Careless neglect, often resulting in injury