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CPXP Exam, Certified Patient Experience Professional,
CPXP Test Bank, CPXP Questions and Answers, Patient
Experience Certification, CPXP Study Guide, CPXP Practice
Test 2026
The patient experience professional is tasked with reviewing
written comments received in response to its patient survey. Of
the following tools what tool would be MOST useful to sort and
organize the comments? - ANSWER-Affinity Diagram
What BEST describes the median - ANSWER-The 50th
percentile (middle)
You are planning to share PX data, when you are
communicating PX results to physicians what is the BEST tactic
- ANSWER-Ensure the data is reliable and valid
Improving experience requires change, and by extension, change
management. Before change can be made, leaders must -
ANSWER-Effectively Address and resistance (introduce the
why, communicate)
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is the most common and most widely known of the
improvement methods - ANSWER-PDCA/PDSA
Outcome/process: Average blood pressure levels of all patients
seen in the month of October - ANSWER-outcome
outcome/process: percentage of patients whose blood pressure
was measured during every office visit in October -
ANSWER- process
outcome/process: Hospital readmission rates in 2018 -
ANSWER-Outcome
Outcome/process: Percentage of nurses doing hourly rounding
in 2018 - ANSWER-Process
outcome/process: Number of complaints for ED wait times -
ANSWER-Outcome
The most commonly recognized way to utilize PFA is -
ANSWER-through PFAC
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Shared Decision making ties together - ANSWER-Quality,
Experience, Partnership
Which of the following is the BEST example of a process
measure of a hospital - ANSWER-Percentage of nursing staff
completing hourly rounding logs
The process by which a patient and provider make health care
decisions together, taking into account the best scientific
evidence available as well as the patients values and preferences
is COMMONLY described as - ANSWER-Shared Decision
Making
Building a case for your organization to form a patient and
family advisory council, name the benefits - ANSWER-
EXCEPT: Decreases likelihood of patient leaving against
medical advice
supports creation of patient centered care culture
promotes partnership with family and patients
effective method of receiving and responding to patients needs
, 4|Page
The following is NOT an example of gemba - ANSWER-
director auditing a clinic managers work (A gemba involves
direct contact with a customer-patient)
The sum of all shaped by an organizations that
influence patients across the of care - ANSWER-
interactions, culture, perceptions, continuum
Strategy Development and Execution (Role of leadership) -
ANSWER-Clarity, accountability, drive ownership
IHI believes that new designs must be - ANSWER-developed to
simultaneously pursue all three dimensions (the triple aim).
Which are: Population health, experience of care, per capita cost
(4th-joy of work)
One of the first tings that is important to do to increase the
likelihood of success (of PX practice) is - ANSWER-to ensure
that all key stakeholders impacted by the change, have a clear
understanding of why the change is important. (Improves
successful implementation and can have positive impact on
employee engagement.)
CPXP Exam, Certified Patient Experience Professional,
CPXP Test Bank, CPXP Questions and Answers, Patient
Experience Certification, CPXP Study Guide, CPXP Practice
Test 2026
The patient experience professional is tasked with reviewing
written comments received in response to its patient survey. Of
the following tools what tool would be MOST useful to sort and
organize the comments? - ANSWER-Affinity Diagram
What BEST describes the median - ANSWER-The 50th
percentile (middle)
You are planning to share PX data, when you are
communicating PX results to physicians what is the BEST tactic
- ANSWER-Ensure the data is reliable and valid
Improving experience requires change, and by extension, change
management. Before change can be made, leaders must -
ANSWER-Effectively Address and resistance (introduce the
why, communicate)
,2|Page
is the most common and most widely known of the
improvement methods - ANSWER-PDCA/PDSA
Outcome/process: Average blood pressure levels of all patients
seen in the month of October - ANSWER-outcome
outcome/process: percentage of patients whose blood pressure
was measured during every office visit in October -
ANSWER- process
outcome/process: Hospital readmission rates in 2018 -
ANSWER-Outcome
Outcome/process: Percentage of nurses doing hourly rounding
in 2018 - ANSWER-Process
outcome/process: Number of complaints for ED wait times -
ANSWER-Outcome
The most commonly recognized way to utilize PFA is -
ANSWER-through PFAC
,3|Page
Shared Decision making ties together - ANSWER-Quality,
Experience, Partnership
Which of the following is the BEST example of a process
measure of a hospital - ANSWER-Percentage of nursing staff
completing hourly rounding logs
The process by which a patient and provider make health care
decisions together, taking into account the best scientific
evidence available as well as the patients values and preferences
is COMMONLY described as - ANSWER-Shared Decision
Making
Building a case for your organization to form a patient and
family advisory council, name the benefits - ANSWER-
EXCEPT: Decreases likelihood of patient leaving against
medical advice
supports creation of patient centered care culture
promotes partnership with family and patients
effective method of receiving and responding to patients needs
, 4|Page
The following is NOT an example of gemba - ANSWER-
director auditing a clinic managers work (A gemba involves
direct contact with a customer-patient)
The sum of all shaped by an organizations that
influence patients across the of care - ANSWER-
interactions, culture, perceptions, continuum
Strategy Development and Execution (Role of leadership) -
ANSWER-Clarity, accountability, drive ownership
IHI believes that new designs must be - ANSWER-developed to
simultaneously pursue all three dimensions (the triple aim).
Which are: Population health, experience of care, per capita cost
(4th-joy of work)
One of the first tings that is important to do to increase the
likelihood of success (of PX practice) is - ANSWER-to ensure
that all key stakeholders impacted by the change, have a clear
understanding of why the change is important. (Improves
successful implementation and can have positive impact on
employee engagement.)
